Inside Retail

MAY 8, 2024

This week, the Senate Committee on Supermarket Prices made 14 recommendations for the Government to consider amending the Competition and Consumer Act 2010 to end the alleged price gouging of the major supermarkets. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

Supermarket 278

Supermarket Customer Retention Consumer Wholesale 278

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Payment Services 256

Payment Services Consumer Customer Retention Marketing 256

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Customer Retention 57

Customer Retention ATS Checkout Shopping 57

Retail TouchPoints

SEPTEMBER 13, 2023

However, challenges are inevitable, despite the resilient consumer spending we’ve seen earlier in the year. For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. It is also vital that brands pay attention to today’s evolving consumer behaviors.

Payment Services 261

Payment Services Customer Experience Customer Retention Consumer 261

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Drop-Shipping 289

Drop-Shipping Consumer Customer Retention Shipping 289

Retail TouchPoints

JUNE 15, 2023

The winners were announced during an awards ceremony during the Retail Innovation Conference & Expo at McCormick Place in Chicago, bring executives across the retail realm together to celebrate their successes. Retail TouchPoints has unveiled the winners of the third annual Brand Experience Awards.

Customer Retention 255

Customer Retention Jewelry Outdoor Fulfillment 255

Retail TouchPoints

NOVEMBER 18, 2020

The COVID-19 pandemic changed consumer behavior patterns seemingly overnight. But while catering to the new needs and wants of today’s COVID-era consumer, businesses would do well to remember the adage: “Don’t throw the baby out with the bathwater.” Inform Customers About Product or Service Offerings.

Location 258

Location Customer Retention Shopping Consumer 258

Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies.

Returns 278

Returns Customer Retention Consumer Shopping 278

Retail TouchPoints

FEBRUARY 7, 2024

That can be difficult when the average consumer is bombarded with ads, but that is why brands are turning to interactivity to stand out amongst the clutter. From punch cards at yogurt shops to Starbucks Rewards on their app, brands through the years have shown the effectiveness of gamification, and its applications are only evolving.

Customer Retention 266

Customer Retention Customer Experience Advertising Consumer 266

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. shoppers list shared values as the biggest factor behind brand loyalty. Traditional Loyalty Offerings Remain the Foundation.

Customer Retention 259

Customer Retention Shipping Consumer Planning 259

Inside Retail

APRIL 19, 2024

The consensus is that both online and offline stores require a deep understanding of brand and consumers. Technology and opportunities to connect with customers are rapidly evolving but top industry marketers are still championing the fundamentals.

Customer Retention 130

Customer Retention Consumer Marketing Shopping 130

Inside Retail

FEBRUARY 26, 2024

This compelling data highlights the critical importance of adopting omnichannel strategies for Australian retailers striving to stay at the forefront in an ever-evolving market. Consumers express a significant desire for out-of-home returns, with 65 per cent believing they should be free.

Customer Retention 130

Customer Retention Returns Consumer Shopping 130

Retail TouchPoints

APRIL 1, 2024

Gone are the days of merely transactional interactions — customers now crave meaningful connections and personalized conversations, and providing these will set your brand apart. This focus on CX isn’t just a passing trend but rather a fundamental shift in consumer behavior. When it comes to translation, context matters.

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Customer Experience Clienteling Customer Retention Accounting 308

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

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Returns Fulfillment Shipping Checkout 236

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 281

Fulfillment Drop-Shipping Customer Retention Shipping 281

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. “You The post Planning to sell online in the US?

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Planning Shipping Returns Customer Retention 290

Hyken

MAY 13, 2024

My Comment: This article is about customer support. Our customer service and CX research found that 43% of US consumers would rather clean a toilet than contact customer support. They tell their friends and the world everything, and a bad experience can kill your business. What Is Churn Rate?

Merchant Services 60

Merchant Services Customer Retention Customer Experience Advertising 60

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Keep visiting this hub to get the latest and greatest content related to the show!

Social Commerce 233

Social Commerce Loss Prevention Customer Experience Customer Retention 233

Retail TouchPoints

JUNE 29, 2021

In order to understand where the future of retail is headed, we’re going to take a look at how the pandemic has impacted the retail industry and how it has already started to adapt to pandemic challenges. . Simultaneously, data and analytics were at the forefront of retailers’ minds as stores sought to anticipate their consumers’ needs.

Payment Services 231

Payment Services Checkout Customer Retention Kiosk 231

Retail TouchPoints

MARCH 10, 2023

Data is at the center of the success and overall growth of almost every company in every industry. Data drives decision-making, so access to accurate and comprehensive information at the right time is critical. Third-party cookies have been an incredibly important tool to collect incredible volumes of consumer behavior data.

Marketing 241

Marketing Customer Retention Consumer ATS 241

Retail TouchPoints

APRIL 12, 2023

As consumers look to save money on takeaways and eating out, grocery retailers can be the quiet winners during an economic downturn. We saw this at the start of the pandemic when food store sales shot up by 21%. still plan to cook more at home. While this may sound positive for supermarkets, it also brings new challenges.

Supermarket 258

Supermarket Grocer Customer Retention Checkout 258

Inside Retail

DECEMBER 3, 2023

Shopper behaviours are changing rapidly as consumers grapple with the effects of skyrocketing inflation. So how do you know how, when and where Aussies are shopping and reach the right consumer for optimal digital impact in a sea of brand switching? And even if you have first-party data, it’s hard to reach relevant audiences at scale.

Customer Retention 130

Customer Retention Advertising Promotions Consumer 130

Retail Times

MAY 31, 2022

The soaring inflation rate is squeezing consumers’ budgets in the UK, and many are choosing to shop at supermarkets that are perceived as the best value for money as a result, says GlobalData.

Customer Retention 52

Customer Retention Supermarket Promotions Shopping 52

Inside Retail

NOVEMBER 11, 2022

According to the National Retail Association, two thirds of consumers are now planning on reducing discretionary spending, with verticals such as jewellery, home and furniture, and footwear expected to have a difficult few months ahead. And when they are shopping, more people will be looking to buy products on sale, or at a discount.

Customer Retention 130

Customer Retention Consumer Shopping Planning 130

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged.

Customer Retention 288

Customer Retention Shipping Point of Sale Consumer 288

Retail TouchPoints

MAY 2, 2023

A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. Freight Frustration Customers are also feeling the shift in the economy. Consumers — especially first-time buyers — are less likely to pull the trigger if they don’t feel protected in their purchase.

Customer Retention 266

Customer Retention Returns Merchant Services Shipping 266

Inside Retail

FEBRUARY 26, 2024

There are several economic factors playing havoc with consumers and business operations that are likely to persist into 2024. Consumer sentiment remains low as households stagger under higher costs of living and interest rates. A strong personal connection increases the likelihood that a consumer will remain loyal to that brand.

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Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Hyken

FEBRUARY 20, 2024

How can companies improve employee experiences for better customer experiences? How can companies design experiences to enhance customer retention and acquisition? Companies should continually seek to identify and eliminate friction points within their operations to improve employee and customer experiences.

Customer Retention 64

Customer Retention Customer Experience Consumer Marketing 64

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. Prediction 1: Retailers will continue to balance customer acquisition and retention. At the same time, they will build out more robust retention toolkits that represent the diverse behaviors of consumers.

Fulfillment 268

Fulfillment Social Commerce Customer Retention Consumer 268

Inside Retail

JANUARY 24, 2024

The heritage brand, deeply rooted in providing affordable and reliable footwear, faced the challenge of being associated primarily with mature-age consumers. It has always been known as a trusted provider of high-quality footwear to a wide range of consumers, particularly renowned for its school shoes and comfortable sandals.

Inventory Management 130

Inventory Management Visual Merchandising Customer Retention Consumer 130

Retail TouchPoints

MAY 8, 2024

When consumers click to branded ecommerce sites via paid search and social campaigns, they are forced to navigate a series of experience frustrations, such as the slow page loads that plague 40% of all site visits. Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken.

Merchant Services 226

Merchant Services Advertising Customer Experience Marketing 226

Retail TouchPoints

FEBRUARY 8, 2023

Two things advertisers don’t enjoy are a rocky economy and a frugal consumer. Meta’s CPM increased by 61% YoY , at an average of $17.60. TikTok’s CPM made a huge jump of 185% YoY , at an average of $9.40. Per Statista , the global cost-per-click (CPC) of search advertising in Q1 2022 was at $0.62, compared to $0.52

Advertising 244

Advertising Customer Retention Marketing Consumer 244

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Give Back-to-School Shoppers Alternative Payment Options.

Payment Services 288

Payment Services Checkout Drop-Shipping Customer Retention 288

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business.

Payment Services 291

Payment Services Customer Retention Apparel Consumer 291

Retail TouchPoints

JANUARY 3, 2024

Sticking with this outdated approach can lead to higher environmental impacts, unnecessary financial losses and dwindling customer trust. It might involve a time-consuming trip across town, navigating traffic and juggling work or family schedules. At the heart of this strategy is the analysis of customer return patterns.

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Returns Drop-Shipping Customer Experience Customer Retention 275