Inside Retail

NOVEMBER 28, 2023

But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. A research report states that 61 per cent of consumers are likely to spend more in a store, and 90 per cent are more likely to return, if they have a positive in-store experience.

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Returns Shopping Consumer Point of Sale 246

Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

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Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. Getting your buyers through the checkout page is only half the battle. According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience. Does your order fulfillment strategy live up to your customers’ expectations?

Shipping 286

Shipping Merchant Services Fulfillment Checkout 286

Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. Additionally, Q2 saw declines across the board at Wish, with revenues down 42% YoY to $78 million. and Canada. on all orders over $10.

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Location Drop-Shipping Shipping Returns 222

Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. FBA retailers also will benefit from the accelerated delivery time Prime fulfillment offers.

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Fulfillment Merchant Services Shipping Checkout 267

Inside Retail

APRIL 30, 2024

Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control. Or if I need to return it? From their first click to when their parcel is delivered, they want confidence, choice and control throughout the shipping process and beyond.

Shipping 147

Shipping Customer Experience Checkout Returns 147

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

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Checkout Returns Shipping Promotions 188

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. Shorter return windows generally mean more sales taking place in December.”

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Returns Fulfillment Shipping Checkout 232

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Discount Store 276

Discount Store Shopping ATS Payment Services 276

Inside Retail

FEBRUARY 5, 2024

As we venture into 2024, Australian retailers stand at the crossroads of evolving consumer behaviours, economic uncertainties, and technological advancements. Elevated delivery expectations: Lower delivery costs, faster delivery times, and free returns became increasingly expected by consumers, influenced in part by the Amazon model.

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Shipping Fulfillment Returns Accounting 130

Retail Minded

MARCH 30, 2023

In the competitive environment of e-commerce, most consumers expect businesses to offer them fast and easy checkout. In other words, if you want to keep up with other brands, you must improve the speed at which your customers can complete their transactions. You may offer free shipping to entice potential customers into purchasing.

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Checkout Payment Services Accounting Shipping 52

Retail TouchPoints

JUNE 17, 2022

Viewers will be able to press “OK” on their remote when they see a product they like in a shoppable ad and proceed to checkout on their TV. From there, tapping “OK” on the Walmart checkout page places the order. A Walmart purchase confirmation is then emailed to the customer with shipping, return and support information.

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Checkout Payment Services Shipping Marketing 302

Inside Retail

MAY 25, 2022

The importance of an easy checkout process and a reassuring returns process are consistent themes dating back to last year’s State of Ecommerce Report. Make sure there are no surprises with your shipping costs. Combining high shipping cost with failing to disclose the cost early in checkout is a recipe for disaster.

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Payment Services Checkout Shipping Returns 147

Retail TouchPoints

JANUARY 15, 2024

“New year, new you,” is a slightly hackneyed marketing trope, but it is still true that consumers are, in fact, looking to improve their lives at the beginning of the year. January is a unique moment for ecommerce retailers and brands to use inspiration to bring shoppers back for more than just returns and clearance items post-holiday.

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Marketing Shopping Fashion Checkout 261

Mass Relators

APRIL 2, 2024

The upgrades include automatically applied deals at checkout and, for Target Circle 360 members, free unlimited same-day delivery, perks that are set to continue year-round. The savings event kicks off at 2 a.m. Deals will now be automatically applied at checkout, eliminating the need for members to search for individual offers.

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Returns Advertising Checkout Promotions 40

Retail TouchPoints

APRIL 22, 2024

In fact, 51% of consumers said they would be willing to pay more for products shipped through sustainable methods, up significantly from just 15% of consumers in December 2023, according to a new survey from Radial.

Fashion 240

Fashion Shipping Consumer Returns 240

Inside Retail

SEPTEMBER 11, 2023

The research comes from the latest edition of Commonwealth Bank’s Consumer Insights Report 2023 which confirms that the cost of living and interest rates are hitting consumers hard; more than a quarter of respondents surveyed said they are “doing it tough” at the moment. At the other end of the scale came another surprise.

Merchant Services 289

Merchant Services Payment Services Checkout Returns 289

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

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Planning Beauty and Health Payment Services Checkout 130

Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high. Offer gift cards. Determine your conversion rates.

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Returns Merchant Services Shipping Payment Services 130

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. Look at fast food delivery: that optimizes both the online and the physical experience to feed that instant gratification/dopamine hit.”

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Returns Consumer Checkout Apparel 239

Retail TouchPoints

APRIL 27, 2021

The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

Merchant Services 147

Merchant Services Drop-Shipping Payment Services Shipping 147

Retail TouchPoints

APRIL 18, 2023

There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. As shopping journeys become increasingly complex, it’s harder for brands to put themselves in front of their consumers at exactly the right moment. Shopping is everywhere.

Merchant Services 267

Merchant Services Payment Services Social Commerce Returns 267

Inside Retail

JULY 18, 2022

Entitled Beyond the Basics , this new report analyses four key shopper experiences to show what changes will drive sales and keep customers engaged – focusing on online checkouts, mobile commerce, social commerce and insights into product delivery. There’s always room for retailers to improve, regardless of the channels they’re selling on.

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Checkout Shipping Social Commerce Consumer 130

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

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Payment Services Checkout Drop-Shipping Customer Retention 283

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 311

Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

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Merchant Services Drop-Shipping Shipping Payment Services 224

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content.

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Fulfillment Shipping Returns Promotions 250

Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. It’s like DoorDash for retail, with the Amazon logo on top. “We

Merchant Services 261

Merchant Services Fulfillment Checkout Location 261

Retail TouchPoints

JULY 11, 2023

According to Claire O’Donnell, Director of Selling Partner Empowerment, Communities and Trust at Amazon, “most of our independent selling partners are small- and medium-sized businesses” by Gartner’s definition of the term. To access the deal, shoppers must be Prime members and use the Buy with Prime option at checkout.

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Payment Services Shipping Checkout Fulfillment 162

A1 Retail

FEBRUARY 25, 2022

In the face of rapidly rising customer expectations around cost and convenience, delivery and returns options have never been more crucial to brand loyalty, new PFS research has revealed. In fact, when looking at achieving the ideal online shopping experience in 2022, free delivery/shipping is no.1

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Returns Consumer Checkout Shipping 75

Independent Retailer

OCTOBER 3, 2022

Because of this, consumers are demanding for better protections around their shipping. . Shipping their goods to locations that they deem more risk averse, such as their place of work or a friend or family member’s home, can be a more appealing consumer option. Offer Shipping Insurance. The Costly Impact of Package Theft.

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Shipping Merchant Services Returns Checkout 77

Retail TouchPoints

JULY 29, 2021

As the company’s SVP and GM of Ecommerce, Bojanowski was at the center of the storm. The unique circumstances of the pandemic also led Sephora to what might have seemed at the time like an unlikely partnership with Instacart — one of the delivery platform’s first major deals beyond grocery.

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Social Commerce Checkout Payment Services Clienteling 279

Mass Relators

APRIL 20, 2022

Members will have the flexibility to shop from merchants directly, all while enjoying the fast, free delivery, seamless checkout, and easy returns they’ve come to know and love from Amazon.”. Merchants will face no fixed subscription fee or long-term contract, and can expand selection or cancel at any time, Amazon said.

Merchant Services 52

Merchant Services Payment Services ATS Fulfillment 52

Retail TouchPoints

APRIL 12, 2023

We saw this at the start of the pandemic when food store sales shot up by 21%. still plan to cook more at home. The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. Matt Hopkins is Global Retail Director at Board.

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Supermarket Grocer Customer Retention Checkout 254

Inside Retail

MARCH 7, 2024

The brand was co-founded in 2014 by best friends Sarah Miller and Jessie Gargan, who were 23 and 26, respectively, at the time. They had met five years prior when Gargan hired Miller as a Christmas casual at Sportsgirl. It has also enabled the brand to ship from store if an item is out of stock.

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Boutique Apparel Fashion Wholesale 130

Inside Retail

NOVEMBER 28, 2023

The templates, built by experienced email marketers, include welcomes, browse/cart reminders, in-stock and price-drop alerts, shipping updates, and post-purchase follow-ups, to name just a few. Thank you messages can be tailored to new shoppers or returning customers.

Marketing 287

Marketing Drop-Shipping Promotions Checkout 287

Retail TouchPoints

SEPTEMBER 21, 2023

The immediate need for confirmation, the subsequent days of eagerly awaiting delivery updates and perhaps even the occasional need to exchange or return items. Use AI to preemptively identify potential shipping delays or issues and inform customers before they reach out, demonstrating both efficiency and care.

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Customer Retention Shipping Customer Experience Checkout 264