Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

MARCH 7, 2025

Supplement Existing Price Promotions Service providers can add a digital incentive to an existing discount promotion to get even more traction with customers. Reward Actions Both Before and After the Purchase Discounts tend to be a one-and-done proposition, effectively beginning and ending at checkout.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Retail TouchPoints

DECEMBER 11, 2024

The challenge with loyalty programs is not the program itself, but the increased volume of discounts and promotions it generates that leads to far more complicated tax calculations. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

Point of Sale 274

Point of Sale Checkout Returns Shipping 274

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Alarmingly, this dissatisfaction intensifies as the day progresses, peaking at 4 p.m.

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Retail TouchPoints

JANUARY 21, 2025

Experiences are, at their core, emotional for customers. For example, the checkout process, delivery time or product unboxing are often emotionally charged moments. For example, if CSAT scores dip during a certain part of the checkout process, the team can investigate whats causing frustration and find ways to address it.

Customer Experience 285

Customer Experience Checkout Marketing Management 285

Retail TouchPoints

FEBRUARY 5, 2025

It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage. Theyre feeling overwhelmed and impatient hardly the right moment to pitch a promotion or upsell. Contrast this with the same customer in the candy aisle, considering a chocolate bar.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail Focus

JULY 17, 2025

Bounce rates rose last year, basket abandonment improved slightly, and checkout abandonment stayed almost the same. As well as ensuring they line up the most appealing discounts and special offers to entice customers to purchase, merchants should ensure they have done everything they can to remove obstacles in the checkout journey.

Merchant Services 148

Merchant Services Checkout Planning Promotions 148

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Inside Retail

JULY 7, 2025

Here’s a closer look at where this mixed-media world is evolving and what best-in-class brands are doing right. A look at what’s working, what’s next Retailers are beginning to experiment with biometric sensors that can interpret facial expressions and body language to detect a shopper’s emotional state.

ATS 130

ATS Visual Merchandising Kiosk Checkout 130

Retail TouchPoints

FEBRUARY 24, 2025

However, the team was struggling to design, iterate and improve the website at a much faster speed. We also wanted our overall architecture and web systems to load and process at a much faster rate, but at the same time, our development team was slowly becoming obsessed with Next.js a moment he still recalls.

Checkout 273

Checkout Consumer Advertising Marketing 273

Retail TouchPoints

JUNE 18, 2025

At David’s, we’re not just evolving — we’re reimagining the entire bridal journey from inspiration to purchase, all through an AI, digital, asset-light lens,” said Kelly Cook, CEO of David’s Bridal in a statement. “By

Payment Services 165

Payment Services Point of Sale Checkout Store Operations 165

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

JULY 9, 2025

Native In-App Checkout: Platforms like TikTok, Instagram and Facebook have rolled out in-app checkout features, letting users browse, tap and pay without ever leaving their apps. The links take shoppers directly to standalone, secure checkout pages — typically hosted by a third-party payment provider.

Merchant Services 147

Merchant Services Payment Services Shopping Checkout 147

Retail TouchPoints

JULY 11, 2025

They must guide users effortlessly from discovery to checkout, while fostering trust, loyalty and long-term engagement along the way. Experience has Overtaken Product At its core, user experience (UX) is the infrastructure of digital commerce. Success lies in designing digital journeys that do more than look good.

Merchant Services 147

Merchant Services Payment Services Checkout Inventory Management 147

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Other key barriers include out-of-stock items (17 per cent) and complicated checkouts (13 per cent). Streamlining checkout flows with guest checkout and one-click payment options.

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail Focus

FEBRUARY 4, 2025

For example, when you shop online at Amazon or ASOS, you’ll notice that the recommendations are specific to your browsing and buying behaviour. This helps retailers optimise inventory levels, staffing, and promotions for smoother operations and waste reduction. It also allows retailers to tailor pricing at an individual level.

Inventory Management 163

Inventory Management Markdowns Checkout Customer Experience 163

Inside Retail

MAY 13, 2025

Using quantitative and qualitative methods, the report drills down into the moments that matter most through the in-store customer journey from checkout speed and service quality to store atmosphere and technology use. Checkout defines memory. Checkout should never feel like admin, added another from T2.

Checkout 130

Checkout Store Layout Promotions Consumer 130

Retail TouchPoints

APRIL 25, 2025

In these times, seamless operations are essential for maintaining a competitive edge, and at the heart of this is secure, reliable connectivity. Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail TouchPoints

FEBRUARY 19, 2025

Brands must also ensure permitted use and zoning laws allow for retail and promotional events, especially during high-traffic periods like New York Fashion Week. Create a seamless purchasing experience, whether through mobile checkout, online reservations or exclusive memberships. If the space requires modifications (e.g.,

Fashion 179

Fashion Checkout Planning Promotions 179

Retail TouchPoints

APRIL 1, 2025

For this reason, there have been major investments in exciting retail activations from some of the biggest grocers in the world, with a particular focus on bringing the online and in-store shopping experiences together in one seamless checkout. grocers are valued at $8.5

Grocer 147

Grocer Checkout Point of Sale Advertising 147

RETAIL MANAGEMENT SOFTWARE

JULY 22, 2025

According to the National Retail Federation (NRF), over 70% of online shopping carts are abandoned before the checkout process. 10 Common Reasons for Shopping Cart Abandonment Let’s break down the most common reasons your customers might be walking away at the checkout and how to fix them. The good news?

Drop-Shipping 83

Drop-Shipping Payment Services Checkout Shopping 83

Inside Retail

JULY 15, 2025

Then I had the chance to be on the shop floor and work the checkouts, and I still remember the buzz and excitement of an afternoon on the sales floor, chatting with customers about finding a different size and trying to locate it in the stockroom,” Tulip told Inside Retail ’s Amie Larter for the video series Retail Transformers. I loved it.

Fast Fashion 130

Fast Fashion Fashion Promotions Checkout 130

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. For example, geocoding tools leverage geographic data to help businesses target outreach programs and promotions in specific locations, aligning marketing efforts with customer needs.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

FEBRUARY 20, 2025

In fact, a 2023 Contentsquare survey found that promotions not working at checkout caused 33% of abandoned carts. Lets look at what e-retailers can do to ensure bugs dont reach their customers and send them away. Performance issues, such as slow load times and unresponsive pages, also can dramatically impact business.

Payment Services 179

Payment Services Checkout Promotions ATS 179

Small Biz Trends

JULY 25, 2025

For instance, creating a decompression zone at the entrance helps customers adjust before they navigate the store. Key Takeaways Create a decompression zone at the entrance to help customers acclimate and enhance their shopping experience. Align checkout areas with customer flow to reduce wait times and encourage impulse purchases.

Planning 67

Planning Shopping Checkout Store Layout 67

Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Streamline the Decision Process: Ensure a smooth and convenient checkout experience, whether online or in-store.

Customer Experience 80

Customer Experience Payment Services Checkout Returns 80

Inside Retail

JULY 15, 2025

“This modern foundation allows retailers to experiment with their technology at pace and agility, keeping them continuously at the forefront of innovation and a changing retail landscape,” stated Duke. A really good example is Self-Checkouts; the technology keeps advancing, but the enclosure of the SCO is still relevant,” Duke said. “By

Returns 130

Returns Point of Sale Checkout Fulfillment 130

Retail TouchPoints

MAY 2, 2025

To develop the offering, Visa has partnered with Anthropic , IBM , Microsoft , Mistral AI , OpenAI , Perplexity , Samsung , Stripe and others, promising a new way to buy, same trusted way to pay in a video promoting the service.

Merchant Services 173

Merchant Services Payment Services Consumer Checkout 173

Inside Retail

JUNE 12, 2025

What began as a Gen Z playground for dance challenges has matured into a global trend machine with direct purchase influence, and it’s reshaping how retailers think about product, placement and promotion. Expect to see this arrive on Australian shores at scale within the next 12 months. The other piece of the puzzle is TikTok Shop.

Checkout 130

Checkout Promotions Supermarket Shopping 130

Inside Retail

MARCH 3, 2025

Think about value, not price When sales slow and a prolonged spending slump sets in, often the conventional wisdom is retailers drop prices to drive sales and cash flow, at the expense of margin. We can switch on promotions and not get the same result as we did in 2023, Natale added.

Customer Experience 130

Customer Experience Promotions Consumer Marketing 130

Small Biz Trends

JULY 14, 2025

Race Track Layout : This combines a main aisle with loops around merchandise, promoting interaction with various categories. You can optimize your space by placing high-demand items at the end of aisles, encouraging customers to traverse through the store and discover more products.

Store Layout 86

Store Layout Customer Experience Visual Merchandising Boutique 86

Retail Focus

DECEMBER 6, 2024

Anticipate and address customer needs at every stage of their journey. Improved Customer Retention Retaining customers is more cost-effective than acquiring new ones , and email marketing excels at nurturing existing relationships. Provide a seamless transition to checkout with direct links.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

Inside Retail

OCTOBER 20, 2024

Make sure your promotions are tailored to this mindset – think irresistible deals, smart bundling, and targeted upsells. Tasmania, however, is projected to see the strongest growth at 5.9 Meet these demands by offering seamless checkout experiences and competitive shipping rates. per cent on last year).

Shipping 130

Shipping Checkout Fulfillment Shopping 130

Small Biz Trends

JUNE 19, 2025

Evaluating Foot Traffic and Accessibility Evaluate foot traffic in potential areas by observing pedestrian patterns at different times. Lastly, ensure your store remains clean and organized as a tidy environment promotes a positive impression of your small business. Aim for locations with high visibility and easy access.

Store Layout 106

Store Layout Promotions Inventory Management Advertising 106

Inside Retail

NOVEMBER 18, 2024

Besides delivery for non-food items, Deliveroo is also rolling out a new gifting function in the app, where consumers can select items they want to gift someone and mark them as a ‘gift’ at checkout before sending their recipients a trackable link to the order with an animated greeting card.

Merchant Services 130

Merchant Services Checkout Consumer Shopping 130

M19 Retail

DECEMBER 4, 2024

Here’s a closer look at the transformative impact of mobile pos systems on the retail experience. With mPOS, sales associates are not bound by a traditional checkout counter. This capability empowers sales associates to suggest related items at checkout, helping to increase average transaction values and strengthen retail sales.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52