Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

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Planning Shipping Returns Customer Retention 290

Inside Retail

NOVEMBER 20, 2022

Back in 2020, Amazon opened its first Amazon Go store in Seattle, introducing consumers to the concept of full-size, cashierless grocery stores. Essentially, shoppers could walk in, scan a QR code from their Amazon mobile app at a turnstile, add their items to their baskets within the store, and just walk out when they were finished.

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Checkout Payment Services Supermarket Specialty Store 130

Inside Retail

SEPTEMBER 25, 2023

The Australian Consumer and Retail Studies (ACRS) unit at Monash University surveyed 1001 shoppers across Australia last June, asking them questions about the cost of living and consumer deviance. The majority believe that shoplifting is not justifiable at all.

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Checkout Finance Supermarket Consumer 312

Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. Social Commerce Meets Affiliate Marketing.

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Merchant Services Checkout ATS Fulfillment 259

Retail Focus

MARCH 29, 2022

Keeping pace with consumer trends and changing behaviours is key to the success of retail operations, particularly when managing the impact of current global events on supply chains to ensure they’re able to consistently meet demand. . Trying before buying’ will play a big part in contributing towards the growing volume of returns in 2022.

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Consumer Payment Services Inventory Management Returns 211

Inside Retail

MARCH 24, 2024

These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels. ShipStation’s focus on product enhancement comes at a pivotal time in the e-commerce landscape. Furthermore, post-purchase behaviour also underscores the importance of flexibility in fulfilment options.

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Merchant Services Drop-Shipping Checkout Fulfillment 130

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

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Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Discount Store Shopping ATS Payment Services 270

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

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Checkout Shipping Fulfillment Customer Experience 147

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. That consumer] was not shopping, but then they decided to shop.”. earning $26.97

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Social Commerce Consumer Merchant Services Checkout 302

Retail TouchPoints

JANUARY 15, 2024

“New year, new you,” is a slightly hackneyed marketing trope, but it is still true that consumers are, in fact, looking to improve their lives at the beginning of the year. Whether it’s eating better, working out more, cleaning out their makeup bags or refreshing their home décor, consumers are motivated to reset.

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Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

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Checkout Shipping Fulfillment Customer Experience 130

Retail Minded

MARCH 30, 2023

In the competitive environment of e-commerce, most consumers expect businesses to offer them fast and easy checkout. In other words, if you want to keep up with other brands, you must improve the speed at which your customers can complete their transactions. One of the factors affecting checkout rates is your landing page.

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Checkout Payment Services Accounting Shipping 52

Retail TouchPoints

AUGUST 18, 2023

And more importantly, how does this “native” status impact the methods brands use to engage these current and future consumers? A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers.

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Returns Consumer Checkout Apparel 234

Retail TouchPoints

DECEMBER 31, 2020

Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. Consumer Behavior has Changed for Good. The arrival of COVID-19 and the fact that we’ve spent a lot more time at home has accelerated this trend.

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Consumer Checkout Customer Experience Supermarket 332

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. There is, however, a huge opportunity for retailers that have the right offer, on the right product, at the right time.

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Merchant Services Social Commerce Checkout Payment Services 260

Retail TouchPoints

APRIL 5, 2022

“Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. “As Source: CivicScience.

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Merchant Services Payment Services Checkout Consumer 355

Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. The answer is deceptively simple.

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Consumer Social Commerce Shopping Returns 200

Retail TouchPoints

AUGUST 28, 2023

Impulse purchases are an important part of a consumer brand’s revenue growth management (RGM) strategy. Think of placing rows of gum at checkout and in-aisle candy shipper displays with mouth-watering graphics. Think of placing rows of gum at checkout and in-aisle candy shipper displays with mouth-watering graphics.

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Checkout Consumer Advertising Shopping 196

Inside Retail

SEPTEMBER 11, 2023

New research from Combank shows a growing divergence between Australian consumers who say they’re comfortable and those who say they’re doing it tough, irrespective of their financial situation. We are finding that consumers are more discerning now. They’re being a lot more discerning with their discretionary dollars.

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Merchant Services Payment Services Checkout Returns 289

Retail TouchPoints

SEPTEMBER 14, 2023

Shopping online can feel completely overwhelming for consumers when options feel infinite. Choice paralysis can occur when consumers are presented with too many options that are difficult to compare, which can result in the shopper becoming overwhelmed and avoiding making a choice altogether. More niche options. Know your customer.

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Returns Checkout Apparel Advertising 261

Mass Relators

APRIL 2, 2024

The upgrades include automatically applied deals at checkout and, for Target Circle 360 members, free unlimited same-day delivery, perks that are set to continue year-round. The savings event kicks off at 2 a.m. Deals will now be automatically applied at checkout, eliminating the need for members to search for individual offers.

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Returns Advertising Checkout Promotions 40

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

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Payment Services Checkout Drop-Shipping Customer Retention 275

365 Retail

JUNE 21, 2021

Tesco is set to launch its first checkout-free store following a successful trial for staff at its head office over the past year. He said: “The key changes that we’re seeing since the restrictions have been eased is a return to more normalised shopping patterns. The comments come as sales in its UK supermarkets grew 0.5%

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Checkout Returns Planning Shopping 64

Retail TouchPoints

AUGUST 17, 2022

Looking at all the stats, frankly one might even say quite the opposite. at the peak of the pandemic. at the peak of the pandemic. Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. in 2019 to 14.9%

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Payment Services Advertising Returns Checkout 362

Retail TouchPoints

APRIL 22, 2024

In fact, 51% of consumers said they would be willing to pay more for products shipped through sustainable methods, up significantly from just 15% of consumers in December 2023, according to a new survey from Radial. Here is what a number of companies are doing this Earth Day and beyond to meet the demands of consumers and the planet.

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Fashion Shipping Consumer Returns 232

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.”

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Apparel Payment Services Checkout Location 258

Retail TouchPoints

NOVEMBER 15, 2023

Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and wallet share of the numerous consumers hunting online for deals. Patrick Lin is currently the SVP and GM, Observability at Splunk. billion in sales revenue — it also comes with risks.

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Shopping Checkout Returns Consumer 310

A1 Retail

SEPTEMBER 27, 2023

Mollie reveals that economically ‘concerned’ consumers are relying more on social media, BNPL, and discounts when shopping online but expect to spend more in the next year Mollie , one of the fastest growing financial service providers in Europe, today unveiled findings from its second annual European Ecommerce Report.

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Merchant Services Consumer Payment Services Checkout 59

Retail TouchPoints

JULY 27, 2020

And the backlash — the desire for a return to substantive human interactions — had already begun too. Nowadays, the experience of browsing virtual re-creations of physical stores couldn’t be more important for consumers. If loyal consumers were becoming harder to retain, then COVID-19 has only made them more fickle.

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Retail Trends Payment Services ATS Checkout 185

Retail TouchPoints

FEBRUARY 7, 2024

That can be difficult when the average consumer is bombarded with ads, but that is why brands are turning to interactivity to stand out amongst the clutter. From punch cards at yogurt shops to Starbucks Rewards on their app, brands through the years have shown the effectiveness of gamification, and its applications are only evolving.

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Customer Retention Customer Experience Advertising Consumer 253

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

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Returns Fulfillment Checkout Marketing 199

Retail TouchPoints

APRIL 18, 2023

There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. Shopping is everywhere.

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Merchant Services Payment Services Social Commerce Returns 259

365 Retail

FEBRUARY 10, 2023

Consumer electronics brands are looking to increase their direct-to-consumer selling in 2023, despite the cost of living crisis and reductions in consumer spending. In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows.

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Consumer Planning Drop-Shipping Returns 122

Retail Focus

NOVEMBER 29, 2023

Aptos , a leader in unified commerce solutions, today announced the findings of its 2023 Golden Quarter Consumer Survey. When consumers enter stores for collection, this provides retailers with significant opportunities to encourage additional purchases.

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Inside Retail

OCTOBER 21, 2021

Retailers are enduring dynamic and challenging times as supply-chain disruption continues and consumer behaviour changes, both brought on by living in the Covid era. Consumers increasingly want a seamless and consistent shopping experience across a growing number of offline and online touchpoints.

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