Inside Retail
MAY 3, 2024
Compared to a sector like apparel, Friis noted that piercing is a relatively recent addition to the mainstream retail environment. And there is a hunger for the customer to have that ability to further fashion accessorise themselves beyond apparel,” he said. But it’s one with a lot of potential.
Inside Retail
MAY 23, 2024
Employee engagement and development: The frontline staff represents the brand and plays the crucial role in shaping the customer experience. Comprehensive training and a culture of employee engagement enable staff to represent brand values genuinely, enhancing the Invisible PR effect.
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Retail Customer Experience
OCTOBER 25, 2023
Apparel company Lands’ End wanted to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud. Implementing NICE WFM Suite with Employee Engagement Manager supports the company’s transition to employing more home-based agents and won fast praise from agents and leaders alike.
Inside Retail
JANUARY 28, 2024
The future of the service industry While Chipotle’s new benefits are, hopefully, a signal to several retail segments to step up their benefits plan, especially food chains or apparel brands that rely on the work of customer-facing employees, the shift doesn’t necessarily signal long-term stability for service workers.
Inside Retail
APRIL 28, 2022
Since he can buy only so many black T-shirts, he uses some of his allowance to dish out apparel for the neighbourhood kids. My neighbour works for a large challenger sports brand. He gets a monthly budget to spend on whatever product he wants. He gets a kick out of it and we’re lobbying the council to get the street renamed after the brand.
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