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J.Jill Names Veteran Apparel Executive to CEO Spot

Retail TouchPoints

Coyne will bring more than three decades of executive experience in apparel retailing, including stints at Ralph Lauren and her most recent job as CEO of J.McLaughlin. J.Jill has chosen Mary Ellen Coyne as its new CEO, replacing retiring CEO Claire Spofford , who will step down on April 30, 2025. ”

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JCPenney Launches Plus-Size Apparel Line with Supermodel Ashley Graham

Retail TouchPoints

Even though fashion retail as a whole has had a mixed record when it comes to providing stylish clothing in extended and adaptive styles, in September 2024 JCPenney partnered with disabled writer and athlete Jamey Perry on a line of fashionable, functional apparel for women using wheelchairs.

Apparel 218
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Primark Expands Adaptive Apparel Lines to Menswear, Womenswear and Underwear

Retail TouchPoints

Following the debut of a line of adaptive womens underwear in 2024, Primark has expanded its offerings of clothing for disabled people into womenswear, menswear, underwear and nightwear.

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Gap, Reformation and Sweetgreen execs talk customer experience at Shoptalk 2025

Inside Retail

Anticipating customer needs to deliver convenience, speed and delight Speaking of continually innovating to meet consumers needs, few executives could provide as many concrete examples as Reformations CEO Hali Borenstein.

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Survey: Consumers Want Easy Access to Apparel Sustainability Info

Retail TouchPoints

The apparel industry’s enormous global environmental impact has made it a primary focus of sustainability efforts, and consumers — or at least a significant portion of them — want to do their part. RTP: What are some of the things the apparel industry should be doing to encourage these behaviors?

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Holiday Shopping 2022: How AI-Powered Guided Selling Creates Bespoke Customer Experiences

Retail TouchPoints

Guided selling is an interactive method for helping customers quickly identify the product that is right for them. In industries like apparel or electronics, where specific sizes, brands and types make all the difference, having a tool to reduce the research time required by the customer makes for a more seamless customer experience.

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REI Shutters Experiences Business that was Losing Millions Annually, Cuts 400+ Jobs

Retail TouchPoints

REI also will continue to enhance both the online and in-store customer experience with investments in areas including personalization and visual merchandising. Our roots are in the gear and apparel we sell and the outdoor moments they enable, said Artz.