Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. This could include scenarios like the use of AI in targeted advertising, ensuring that algorithms don’t reinforce stereotypes or invade customer privacy.

Customer Experience 307

Customer Experience Supply Chain Management Promotions Advertising 307

Retail TouchPoints

MAY 31, 2023

Regardless of the reason, it’s no secret that it’s up to retailers to compel consumers to stay, and many have taken up the call. According to a Retail TouchPoints survey , the industry has been exploring ways to reconfigure the physical retail space and implement digital elements into the overall shopping experience.

Advertising 238

Advertising Customer Experience Point of Sale Marketing 238

Retail TouchPoints

MAY 3, 2024

The California-based grocer will roll out Caper Carts, Instacart’s AI-powered smart carts, and FoodStorm, an order management system designed to power the retailer’s food service and catering experiences. Save Mart also will upgrade to Instacart’s Storefront Pro in order to add advertising to its ecommerce storefront.

Grocer 246

Grocer Advertising Management Consumer 246

Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). RTP: What were, or became, the retailer’s weak points?

ATS 226

ATS Advertising Promotions Consumer 226

Retail TouchPoints

NOVEMBER 3, 2023

It’s a common marketer’s dilemma: how do you expand your brand’s appeal beyond its core customers? Ironically, one of the things that made this such a tall order was that the retailer’s original customer group really, really loves the brand. Compounding this challenge was the onset of COVID-19 that quickly followed.

Advertising 247

Advertising Apparel Marketing Promotions 247

Retail TouchPoints

MAY 21, 2024

The retail landscape is transforming, driven by rapid technological advancements and changing consumer behaviors. In this dynamic environment, making informed, data-driven decisions has become a cornerstone of competitive advantage and operational success.

Inventory Management 225

Inventory Management Payment Services Store Layout Promotions 225

Retail TouchPoints

JANUARY 12, 2021

While retailers can target and engage with customers online, it’s been a long-time struggle for merchants to convert foot traffic into intelligent data. Compared with traditional advertising displays, AI robots bridge online and offline environments. Post-COVID: Shopping = Buying + Experience.

Shopping 237

Shopping Merchant Services Advertising Customer Experience 237

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. That’s free advertising.”

Specialty Retailers 253

Specialty Retailers Department Stores Consumer Advertising 253

Retail TouchPoints

JULY 17, 2023

He created a TikTok to advertise his idea and made $40,000 in sales during the first month with just one style in one color. That data gives [us] an informed perspective around what the local consumer is doing in a particular market, and we’re able to use that information with prospective brands’ ecommerce data.”

Location 169

Location Visual Merchandising Store Operations Wholesale 169

Retail TouchPoints

AUGUST 9, 2022

An old advertising slogan warned that we “never get a second chance to make a first impression,” and it’s a thought retailers should take to heart as they seek solutions for scheduling customer appointments. Data from McKinsey shows that consumers’ purchase decisions revolve around buying into an experience,” said Tiwari.

Advertising 267

Advertising Accounting Consumer Location 267

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities.

Point of Sale 262

Point of Sale Checkout Consumer Promotions 262

Retail TouchPoints

FEBRUARY 3, 2021

Consumer concerns about the possibility of catching or spreading the coronavirus by way of social contact remain high. But it is also imperative that merchants let their consumers know about these actions, and get the word out to their customers about how they are (safely) open for business. Ignoring delivery.

Advertising 241

Advertising Marketing Spend Consumer Shopping 241

Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? Want the latest thinking on how brick-and-mortar stores can be reconfigured for a post-pandemic environment? What consumers really want from brands and retailers. Practical ways to harness the enthusiasm of values-driven consumers. 17 from 12 to 12:30 p.m.

Merchant Services 282

Merchant Services Payment Services Consumer Beauty and Health 282

Wiser

MARCH 15, 2022

Since you rely heavily on consumer shopping behavior and shelf insights, collecting as much information as possible on what goes on inside stores is crucial. Another excellent use case for in-store data is consumer buying preferences—which products are they buying most often? Customer Experience.

Advertising 147

Advertising Consumer Customer Experience Promotions 147

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. stores, although the brand is sold widely by other retailers. “We Using Data To Determine Future Direction. In February 2019, e.l.f. Cosmetics shuttered its 22. We put that investment into digital,” Chopra explained.

Boutique 265

Boutique Customer Experience Location Accessories 265

Retail TouchPoints

MARCH 8, 2021

As technology and digital continues to infiltrate consumers’ lives, the need for human interaction and emotional connection is more important than ever. If you’re not careful, technology can disrupt the customer journey in a negative way. RTP: How has the pandemic impacted consumer behavior and the need for human connection the most?

Consumer 253

Consumer Advertising Accounting Shopping 253

Retail TouchPoints

OCTOBER 20, 2021

Retailers won’t be able to keep these challenges from consumers, raising the possibility that people will either engage in panic buying or be discouraged from shopping altogether — neither of which would be good for the retail industry or the economy. The Adobe Digital Economy Index , released on Oct. said Bolstorff.

Supply Chain Management 276

Supply Chain Management Promotions Consumer Fulfillment 276

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Statista reported that there were 328,208 physical stores in 2020 in the US.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

SEPTEMBER 1, 2020

That realization was the impetus behind Shopdaheim , German for “Shop at Home,” a platform that Thalia set up to connect local independent bookstores throughout Germany with online customers. And hundreds of thousands of consumers use the web site. That was the real aim, for us to really empower the consumer to shop locally.

Advertising 149

Advertising Consumer Shopping Management 149

Mass Relators

JUNE 2, 2023

Walmart has grown its retail media business, Walmart Connect, by offering advertisers the ability to reach consumers when they are searching for products on the retailer’s website as well as via thousands of digital televisions and point-of-purchase screens in its physical stores. BENTONVILLE, Ark.

Checkout 52

Checkout Advertising Store Operations Shopping 52

Retail TouchPoints

JULY 14, 2020

As the LUXIE brand has grown to become a global DTC cosmetic tools brand sold in 160 countries, its consumer base has shifted from an average age of under 20 to a 30- to 45-year-old demographic. Riley : When I first came on board as CEO in February 2018, I wanted to get us out in front of a lot of consumers.

Checkout 190

Checkout Fulfillment Shipping Payment Services 190