Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities. Globally, shoppers with disabilities spend $1.2

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Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

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Payment Services Checkout Drop-Shipping Customer Retention 263

Inside Retail

FEBRUARY 5, 2024

ShipStation, the multichannel, multi-carrier shipping, and fulfilment e-commerce platform, is poised to redefine the retail landscape, offering innovative features to streamline workflows and enhance the overall shopping experience. Think of Shipping Strategies as automated rate shopping, saving time and money.

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Shipping Fulfillment Returns Accounting 130

Retail TouchPoints

JANUARY 14, 2024

That rich data infrastructure is behind FedEx’s newest offering: fdx, “a comprehensive commerce platform that is closing the gap between physical and digital, managing supply chains from the point of demand to the point of delivery and including returns,” according to Raj Subramaniam, President and CEO of FedEx.

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Checkout Customer Experience Shipping Consumer 280

Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high. Readers can check out the Shopify Conversion Tool here. .

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Returns Merchant Services Shipping Payment Services 130

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. This approach can reduce fraud losses and improve the shopping experience for good customers.

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Merchant Services Accounting Payment Services Returns 265

Retail TouchPoints

APRIL 5, 2022

When we have partnerships with these merchants they’re trusted brands, so consumers can feel good about shopping with those brands.”. For example, what you generally find in most checkouts [in a sector like grocery] are your standard Visa and Mastercard. Source: CivicScience. Those businesses will win over time.

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Merchant Services Payment Services Checkout Consumer 348

Retail TouchPoints

NOVEMBER 17, 2021

This seemed like a significant blow to brick-and-mortar retail, were it not for an unavoidable truth: shoppers, by and large, did not want to do their shopping online — most felt compelled to, whether due to store closures, safety concerns or restrictions on movement and commerce. trillion in retail sales in 2021.

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Checkout Customer Experience Shopping Returns 316

Inside Retail

FEBRUARY 4, 2024

million Australians shopped online, marking a new record. The momentum behind online spending, value and convenience-driven shopping choices, and demand for seamless and secure purchasing isn’t slowing down. Real-time account-to-account transfers on PayID enabled by the New Payments Platform (NPP) also increased.

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Merchant Services Payment Services Accounting Consumer 264

Retail TouchPoints

DECEMBER 17, 2021

Klarna has launched a new browser extension that enables consumers shopping on desktop computers to access its buy now, pay later service at any online store, even if the retailer is not a Klarna partner. . Despite the recent growth in mobile shopping, desktop still accounts for 32% of all ecommerce traffic, according to SaleCycle.

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Merchant Services Checkout Payment Services Consumer 226

Inside Retail

APRIL 25, 2023

This can be seen by the adoption of QR codes – the use of which accelerated amid Covid-19 restrictions – self checkout in supermarkets and autonomous mobile robots, which are being utilised by major retailers for (among other things) logistical, supply chain and other inventory management tasks.

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Shopping Payment Services Inventory Management Supply Chain Management 130

I Vend

JULY 27, 2021

Frictionless checkout – is it the new omnichannel? Retailers had long understood the need for diverse shopping channels, but in 2010 there was a lightbulb moment when they realised that simply having multiple routes to market wasn’t enough – those channels had to be integrated. Friction matters because it restricts growth.

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Checkout Payment Services Inventory Management Customer Experience 52

Retail TouchPoints

APRIL 21, 2021

Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% The benefit is wallets definitely streamline the checkout process, particularly on ecommerce, because there’s no manual entry of the information. Digital wallet usage is expected to account for 40.5% of ecommerce spend.

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Merchant Services Payment Services Checkout Accounting 290

Retail TouchPoints

JUNE 21, 2022

But on the contrary, while there are plenty of digital tools based on AI-powered algorithms that help customers shop the store, these features support hundreds of associates who contribute to the omnichannel experience. Amazon Style plans to open a second brick-and-mortar location later in 2022 at the Easton Town Center in Columbus, Ohio.

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Payment Services Checkout Fashion Jewelry 190

Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Account takeover fraud trends pose additional risks. Consider that in the U.S.,

Merchant Services 223

Merchant Services Drop-Shipping Payment Services Shipping 223

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Amazon has been at the forefront of personalised shopping experiences.

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Consumer Checkout Inventory Management Shopping 147

Store Growers

APRIL 1, 2022

Having your Google Merchant Center account suspended can be a death sentence for your business. Because if you can’t use Merchant Center, it also means you won’t be able to use Google Shopping. Most of the time, they are also clueless as to why their account got suspended. Why Your Google Merchant Center Account Got Suspended.

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Merchant Services Accounting Payment Services Advertising 36

365 Retail

JUNE 22, 2021

Livestream shopping (or “ShopStream”) is revolutionising retail as we know and love it. The pandemic has permanently altered consumer buying habits, with global online sales accounting for 18% of all retail sales in 2020, up from 13.6% However, despite the convenience and ease of online shopping, it is notoriously inhuman.

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Shopping Checkout Returns Consumer 90

Inside Retail

NOVEMBER 28, 2023

Wilkinson Sword increased its revenue using automated flows by retargeting people based on what they had previously clicked within an email, including a product image of an item a customer placed in an abandoned cart in an email to customers who do not complete a purchase at checkout.

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Retail TouchPoints

SEPTEMBER 19, 2023

This research found that nearly 70% of ecommerce customers start with a site’s search bar when they’re shopping, which means that how search performs is the first impression many shoppers have of a brand’s website. Search friction on one site can complicate the customer’s overall shopping experience as well.

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Customer Experience Checkout Marketing Spend Consumer 242

Retail TouchPoints

FEBRUARY 4, 2021

Not only were consumers shopping more online throughout the pandemic, but they were doing it around the world. Brands that were advanced in their digital journey and were globally diversified have seen incredible returns and record-breaking online revenues. Social media fuels global shopping trends,” said Kelly. “A

Merchant Services 270

Merchant Services Beauty and Health Consumer Returns 270

Retail TouchPoints

JUNE 2, 2023

The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2% of orders, toward two -day or later windows, which account for 80%. Shoppers want to feel reassured when making an expensive purchase, and Lamps Plus strives to make sure the checkout leaves customers feeling confident.

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Inventory Management Management Fulfillment Supply Chain Management 248

Retail TouchPoints

NOVEMBER 26, 2020

That means showing customers high-quality images, answering frequent questions on sales pages, using an FAQ or chatbot for other concerns (like shipping times or costs), and reducing the number of hoops they have to jump through for the checkout purchase. Think about the last positive and last negative online shopping experience you had.

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Payment Services Checkout Shipping Fulfillment 190

Retail TouchPoints

JUNE 8, 2021

While it’s easy to rationalize cart abandonment as a standard practice, it is much more than a modern-day version of window shopping. Many factors can contribute to a consumer’s decision to abandon a full shopping cart before checking out. Asking consumers to create a new account can certainly cause some of this hesitation.

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Shipping Checkout Fulfillment Comparison Shopping 183

Retail TouchPoints

JANUARY 20, 2023

Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. Having the data is one thing; using it to target ads, provide ad analytics and demonstrate a return on ad spend (ROAS) is another.

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Advertising Sporting Goods Boutique Returns 262

V Count

MARCH 6, 2024

Let’s delve into eight essential steps to effectively entice customers to purchase products from your retail shop. By taking into account your customers’ online browsing behavior, you can provide them with product suggestions that are in line with their preferences and interests.

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Shopping Advertising Checkout Store Layout 52

V Count

MARCH 6, 2024

Let’s delve into eight essential steps to effectively entice customers to purchase products from your retail shop. By taking into account your customers’ online browsing behavior, you can provide them with product suggestions that are in line with their preferences and interests.

Shopping 52

Shopping Advertising Checkout Store Layout 52

I Vend

AUGUST 13, 2023

They have become ever more demanding about what they want: service, price, choice, convenience, omnichannel retail, frictionless checkout – and if they’re not satisfied, they simply go elsewhere. Omnichannel Retail strategy – Customers do not want to shop online OR in-store – they want to do both, in a seamless shopping experience.

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Payment Services Point of Sale Inventory Management Supply Chain Management 98

365 Retail

JANUARY 12, 2024

Be it shoppers paying by Scan & Go, self-checkout, in checkout-free stores or via Click & Collect: offline retail is becoming increasingly digital. Cash, cheques and invoices accounted for together 95% of turnover. This requires suitable payment solutions – turning payment into a strategic success factor.

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Payment Services Checkout Accounting Point of Sale 64

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

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Drop-Shipping Shipping Accounting Management 211

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Reducing shopping and shipping friction.

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Merchant Services Drop-Shipping Shipping Payment Services 204

A1 Retail

SEPTEMBER 27, 2023

Mollie reveals that economically ‘concerned’ consumers are relying more on social media, BNPL, and discounts when shopping online but expect to spend more in the next year Mollie , one of the fastest growing financial service providers in Europe, today unveiled findings from its second annual European Ecommerce Report.

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Merchant Services Consumer Payment Services Checkout 59

Retail TouchPoints

MAY 4, 2021

But any plan going forward will need to include recalibration of the shopping experience. Just consider what consumer opinions mean to a business: One shopper’s review can reach millions of people and influence shopping behaviors. A pop-up shop could also use the scarcity principle to drum up excitement for a new product.

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Inside Retail

OCTOBER 6, 2021

Together we join forces to accelerate the circular fashion movement, by providing customers with a seamless solution to shop more responsibly, extend the life cycle of their preloved fashion items and reduce the overall cost of their garments. According to Berchtold, it’s a “game-changing” partnership. Tapping into gen Z spending power.

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Payment Services Fashion Accessories Checkout 246

Retail TouchPoints

DECEMBER 2, 2020

Online shopping has accelerated this year because of COVID-19-triggered lockdowns, and this sudden growth may become permanent. More than six out of 10 shopping journeys start online, according to Google Analytics. Case in point: Return rates for online purchases are 15% to 40%, compared with 5% to 10% for in-store purchases.

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Retail TouchPoints

JULY 11, 2023

Today begins what has become one of the biggest shopping events of the year — Amazon ’s annual Prime Day member sales event. Customers are increasingly interested in shopping their values,” said O’Donnell. And then how do we get customers the value-based shopping experience they are increasingly looking for?

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Payment Services Shipping Checkout Fulfillment 150

Frank Mayer

MARCH 22, 2022

With the return of shopping at brick-and-mortar locations, customers’ new normal has pushed businesses to speed up their transitions into the omnichannel market to better bridge the gap between online and in-store experiences. And for various reasons, they have been hesitant to return. Enter automation.

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Kiosk Checkout Returns Customer Experience 80