Retail TouchPoints
DECEMBER 14, 2023
Yet what most retailers don’t realize is how significant the opportunity is in the post-purchase experience, and consumers and retail leaders have quite a different view of this part of the shopping journey. Here’s how to create relevant shopping experiences for today’s consumers: Understand your customers.
Retail TouchPoints
AUGUST 29, 2023
Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.
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Retail TouchPoints
AUGUST 24, 2022
As ecommerce has become a part of everyday life, customers have felt empowered to take control of their checkout experiences both in-store and at home. A recent study found shoppers of all demographics are warming up to the idea of self-checkout, seeing it as a faster option that eliminates the need to wait in line.
Retail TouchPoints
JANUARY 14, 2022
Bolt raised $355 million in its Series E funding round, bringing the checkout and shopper network solution provider’s funding total to nearly $1 billion. Lead investors include funds and accounts managed by BlackRock, with participation from Schonfeld, Invus Opportunities, H.I.G. Growth and CE Innovation Capital.
Retail TouchPoints
MAY 12, 2021
Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. Delek is adopting the technology to speed up the in-store shopping experience and improve safety, which remains a concern even at the tail end of the pandemic.
Retail TouchPoints
FEBRUARY 16, 2023
As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online. One of the most common complaints customers have is waiting too long in checkout lines. Identifying customers also can help retailers discreetly personalize their shopping experience.
Retail TouchPoints
JANUARY 25, 2024
Passwords are at the heart of the issue and account for 30% of all abandoned online purchases. By utilizing an authentication experience that consumers already are familiar with, passkeys counteract what would typically be a clunky checkout process. Conversely, consumers may buy more if the checkout experience requires minimal effort.
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