Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales.

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Retail TouchPoints

OCTOBER 23, 2024

Amazon has made a number of moves to refine its offerings, including adding fuel discounts to the list of Prime membership benefits; developing a low-cost store to compete with discount shopping apps like Temu; and redesigning the homepage of its shopping app for easier navigation. The bulk of the program will be shut down by Dec.

Merchant Services 261

Merchant Services Fulfillment Shipping Jewelry 261

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

Shipping 280

Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Prediction 3: Experiential Moments will Create Delight Despite In-Store Shopping Stressors. Café and restaurant experiences help meet basic human needs while elevating a visit to the shops into a day out.

Consumer 289

Consumer Sporting Goods Checkout Shipping 289

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

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Social Commerce Inventory Management Fulfillment Shipping 306

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

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Retail TouchPoints

MARCH 23, 2022

Designed completely out of shipping containers, stackt is a Toronto-based marketplace that brings community connection, commerce and culinary experiences together. RTP: Why make the space out of shipping containers? RTP: What is stackt’s biggest priority for 2022? That’s where stackt comes in.

Shipping 263

Shipping Consumer Outdoor Marketing 263

Retail TouchPoints

MARCH 24, 2022

With 2022 in contention to be the year things “finally, actually” return to “normal” (if we even remember what that looked like!), This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. The Returns Season Gets Extended.

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Inside Retail

JANUARY 6, 2025

billion in 2022. Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. With respect to pricing specifically, also take into consideration Amazons free shipping minimums. Amazon announced it posted over $3.1 million customers, reaching 7.9

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. in November 2022. reads the company announcement. user data is stored in the U.S.

Merchant Services 278

Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

NOVEMBER 3, 2021

More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery. Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

FEBRUARY 28, 2022

18, 2022 from $12.99 The discounts are not available to trial members, since Walmart’s goal is to bolster the service by stressing its value to current members. Walmart+ membership costs $12.95 per month, or $98 per year; Amazon Prime fees increased on Feb. per month, or $119 to $139 annually. Life feels more complicated than ever.

Shopping 298

Shopping Promotions Shipping ATS 298

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience. We even saw returns processed at 4 a.m.

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Returns Shopping Promotions Social Commerce 289

Retail TouchPoints

DECEMBER 13, 2022

Best Buy is offering in-store pickup for livestream shopping orders through a partnership with social-commerce platform TalkShopLive. 12, 2022 with a segment hosted by media personality Noah Schnacky, who led viewers through a live tour of his favorite products, which customers could purchase via the program and pick up at Best Buy.

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Shopping Social Commerce Shipping Promotions 222

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Personalize Your Back-to-School Marketing.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

FEBRUARY 12, 2025

Now the company is doubling down on its reputation as the best place to start any online shopping journey with a new feature that will show customers products not available on Amazon.com when they search for a specific brand. They said,Isnt this going to cause some people that would shop on Amazon to shop off of Amazon?,

Merchant Services 266

Merchant Services Shopping Customer Experience Shipping 266

Retail TouchPoints

MAY 30, 2025

Build a Fix Around a Specific Item In 2021, Stitch Fix also introduced Freestyle , which allows customers to shop individual items whenever they want. Now, customers shopping the Stitch Fix Freestyle section can ask for a fix of items that pair with a particular product they love.

Accessories 147

Accessories Apparel Shipping Returns 147

Retail TouchPoints

JULY 11, 2022

The 2022 wedding season is expected to be a record breaker, with an estimated 2.6 Guests no longer have to buy dining sets and linens from the individual sellers directly, but rather can visit a centralized registry and purchase gifts from multiple vendors, having the item shipped directly to the newlyweds.

Jewelry 246

Jewelry Shipping Returns Consumer 246

Retail TouchPoints

JUNE 23, 2022

Welcome Rewards points can be generated across the three brands on every purchase during all shopping trips with no product exclusions. The launch of a common rewards program follows months of speculation that the retailer was considering a sale of buybuy BABY. Bed Bath & Beyond is also introducing a credit card tied to the new program.

Shipping 306

Shipping Shopping Marketing Planning 306

Retail TouchPoints

SEPTEMBER 12, 2022

But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising. In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We

Shopping 278

Shopping Customer Experience Shipping Consumer 278

Retail TouchPoints

APRIL 22, 2022

Starboard Cruise Services , LVMH Moët Hennessy and Celebrity Cruises are launching an immersive luxury shopping experience onboard the cruise ship Celebrity Beyond. The space is divided into distinct zones, including experiential luxury boutiques on Deck 5 and lifestyle, Swiss time pieces and immersive multi-category shops on Deck 4.

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Boutique Apparel Shipping Fashion 289

Retail TouchPoints

OCTOBER 4, 2022

The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts. It also noted that the program expanded its membership by more than 300% between 2019 and the end of 2021.

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Payment Services Shipping Planning Consumer 278

Retail TouchPoints

JANUARY 31, 2024

For example, while 49% of respondents said they shopped the same amount in 2023 as they did in 2022, 43% believed that they ultimately spent more money. “We Because of that, we put a lot more emphasis on questions around the economic environment and the role that that plays on consumer shopping behaviors.

Consumer 264

Consumer Shopping Shipping Returns 264

Retail TouchPoints

MARCH 22, 2023

Gamestop reported its first quarterly profit in two years for Q4 2022, which ended Jan. million , down significantly from the $915 million in hand at the close of Q4 2022. million , down significantly from the $915 million in hand at the close of Q4 2022. The retailer reached net income of $48.2 billion from $2.25

Shipping 276

Shipping Customer Experience Shopping ATS 276

Retail TouchPoints

MARCH 20, 2025

Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth. The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return.

Returns 279

Returns Fashion Shipping Shopping 279

Retail TouchPoints

APRIL 26, 2024

A little less than one year after Toys ‘R’ Us made its return to the world of UK brick-and-mortar via nine shop-in-shops in WHSmith stores, TRU parent company WHP Global has announced plans to expand the partnership and add 30 new locations by this summer. Retail Group , as well to cruise ship and airport locations.

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Shopping Location Shipping Brand Management 182

Retail Focus

MARCH 25, 2025

Retailers face mounting expenses throughout supply chains, from manufacturing to shipping fees. Many costs are avoided by digital shops, including multiple locations, large staff teams, and high utility bills. Discount Retailers and the Appeal of Value Shopping Dollar stores and discount chains expand as inflation rises.

Consumer 130

Consumer Drop-Shipping Shipping Store Layout 130

Retail TouchPoints

JUNE 26, 2023

China-based shopping apps Shein and Temu have found themselves in the crosshairs of the U.S. since its September 2022 debut. 1 shopping app in the U.S., Both Temu and Shein rely heavily on the de minimis exception to ship packages directly to U.S. Comparison of import duties paid in 2022 by major retailers.

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Shipping Fulfillment Shopping Fashion 279

Retail TouchPoints

NOVEMBER 21, 2023

There is no return authorization process; customers notify Seel they would like to make a return, wait for a confirmation email with the shipping label, and pack and ship their item for a full refund. The partnership aims to enhance the customer experience on GoodwillFinds.com, which launched in October 2022.

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Returns Shipping Customer Experience Shopping 264

Retail TouchPoints

JUNE 24, 2022

Online fast fashion retailer SHEIN is hosting the latest in its traveling series of pop-up events at San Francisco’s Embarcadero Center from June 24 to 26, 2022. Shoppers had to sign up for a time slot online prior to the shop’s debut, with slots for all three days quickly selling out.

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Drop-Shipping Fast Fashion Apparel Shipping 302

Retail TouchPoints

OCTOBER 4, 2022

In April 2022, Starboard joined LVMH Moët Hennessy Louis Vuitton and Celebrity Cruises to launch a luxury shopping experience aboard the Celebrity Beyond. Departing from Southampton, UK, the voyage made its way to Western Europe while offering 8,966 square feet of retail space across two decks.

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Promotions Boutique Shipping Shopping 317

Retail TouchPoints

MARCH 31, 2023

But as the OG value-shopping app tries to win back consumers, it has more than a few hurdles to overcome — not least of which is luring back lapsed consumers who now have new alternatives that don’t come with any negative history. And this is just the first of in a series of shopping events Wish has planned for 2023.

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Planning Consumer Shipping Shopping 338

Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Solving these problems (especially given the backdrop of the pandemic and its impact on supply chains worldwide paired with the rise in demand for online shopping) is a timely issue.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. The service will be invite-only for the duration of 2022.

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Fulfillment Merchant Services Shipping ATS 278

Retail TouchPoints

APRIL 18, 2023

Shopping is everywhere. There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. While this new way of shopping holds a lot of promise for brands, it’s not without its challenges. Oct 6-10, 2022. I’m grateful to be along for the ride.

Merchant Services 288

Merchant Services Payment Services Social Commerce Returns 288

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ Globally, shoppers with disabilities spend $1.2 The whole form should be accessible, including alternatives for complex components such as date pickers (aka calendar pop-ups).

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Retail TouchPoints

MAY 17, 2022

The acquisition of Anomalie aligns with David’s Bridal’s recent steps toward building out its omnichannel strategy and securing its role as a one-stop-shop for special occasion attire. that were in stock and ready to ship to customers in the U.S.

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Shipping Apparel Location Planning 278