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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 312
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Lush returns to iconic London location

Retail Focus

Ellen Peters, Lush UK&I Property Director:- “We’re thrilled to be returning to the historic market and now vibrant retail hub of Covent Garden. In the 2022 festive period, Lush sold on average one Snow Fairy product every 5 seconds in the UK!

Location 147
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Forever 21 Continues U.S. Expansion with Plans for 14 New Locations

Retail TouchPoints

stores in August 2022 with the opening of a location at the Gran Plaza Outlets in Calexico, Calif. The retailer reentered China with a physical store at the Jingjiang Impression City shopping center in Taizhou in June 2022. Fast fashion retailer Forever 21 will add 14 new stores to its roster across the U.S. through June 2023.

Location 306
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Toys ‘R’ Us to Return in 2022 With 400 Shops Inside Macy’s Stores

Retail TouchPoints

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. This isn’t the first store-in-a-store concept for Toys ‘R’ Us: the brand opened pop-ups at Kroger locations during the 2018 holiday season.

Returns 264
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How to Tailor Return Strategies to New Holiday Shopping Patterns

Retail TouchPoints

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

Returns 284
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Mattress Firm Puts IPO on Ice, Citing Market Volatility

Retail TouchPoints

In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private. Today, Mattress Firm operates 2,300 stores across the U.S.

Marketing 304
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Ross Stores Plans to Add 100 Brick-and-Mortar Locations by January 2023

Retail TouchPoints

Ross Stores is already nearly one-third of the way toward its goal of opening approximately 100 new stores in fiscal 2022. In February and March 2022, the discount retailer opened 22 Ross Dress for Less locations and eight dd’s DISCOUNTS stores in 15 states and Guam. 29, 2022, Ross achieved total sales of $18.9

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