Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

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Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. customers in the Amazon mobile app. customers over the coming weeks. the goal of the tool is to meaningfully improve customers’ product searches.

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Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. So for a digital brand like Viscata, reducing returns can have a substantial impact on the bottom line.

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Theatro

JANUARY 25, 2023

We timed the study to take place in January 2023, with the most recent holiday shopping season still fresh in shoppers’ minds. The survey found that many Americans believe the quality of the in-store experience has declined since 2019—the last year before the Covid lockdowns that began in March 2020.

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Retail TouchPoints

DECEMBER 22, 2022

The winners were revealed and celebrated at the 2022 PAVE Gala earlier in December in New York City, and now we’re spotlighting their craftsmanship with a special report and interview series featuring the leaders driving these projects. Part two will be revealed in this same experience on December 27. .

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Inside Retail

OCTOBER 18, 2022

Lockdowns, store closures, and increased online shopping were all part of the ‘new normal’ for consumers and retailers during the height of the Covid-19 pandemic. But it seems we may have finally seen the end of movement and retail restrictions – and the return of in-store shopping. And have a higher return rate.

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Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months.

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Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. Yes, the search should return the precise results for this precise query. Your grocery shopping experience was made super delightfully easy.

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Retail TouchPoints

JANUARY 31, 2024

For example, while 49% of respondents said they shopped the same amount in 2023 as they did in 2022, 43% believed that they ultimately spent more money. “We Because of that, we put a lot more emphasis on questions around the economic environment and the role that that plays on consumer shopping behaviors.

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Retail TouchPoints

FEBRUARY 9, 2022

This innovation only looks set to continue throughout 2022, so to make sure your brand stays at the forefront of these digital developments, here are four of the most innovative trends in ecommerce design to explore this year. As the world opens up, many people are eager to return to in-store shopping.

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Inside Retail

DECEMBER 13, 2021

The latest research by Publicis Sapient into consumers across the globe has uncovered five key trends that retailers need to embrace in 2022 if they want to transform into shopper-first organisations. Evolve to create a one-stop shop for customers. The shift to online shopping over the last 18 months shows no signs of slowing.

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Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

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Retail Focus

JANUARY 18, 2022

In 2022, retailers will leverage digital technology and data-drive innovations to tackle the continued challenges posed by COVID-19, and deliver exceptional customer experiences online, in-store and everywhere in between. The value of data .

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Retail TouchPoints

APRIL 8, 2022

Beauty and skincare brand The Body Shop has brought its in-store refill program to a number of U.S. locations, with plans to expand the waste-reduction campaign to 49% of the country’s locations by the end of 2022. Our customers have been eagerly waiting for refills to return to The Body Shop. “Our

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Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. The launch of Amazon.ie

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Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. The first store to pilot the new suite of solutions is the Beverly Hills, Calif.,

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I Vend

JUNE 15, 2022

For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation. Master Data applies to pricing of course, but also to other key customer touch points that deliver a frictionless cross-channel customer experience.

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Retail TouchPoints

FEBRUARY 6, 2024

billion in 2022, and it’s expected to continue to increase in the coming years. Even with partnerships that don’t have a pet-focused offering, Petco finds a way to draw the customer from the “on ramp” into the full experience. Building ‘On Ramps’ in Other Retailers’ Stores A Petco shop-in-shop in Canadian Tire.-

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Retail TouchPoints

MAY 17, 2022

There is definitely a need to return to the physical experience.”. It’s a location filled with coffee shops and Gen Z is everywhere there,” Zaccariello said. While blending digital with brick-and-mortar experiences, it’s crucial for companies to remain true to the roots and heritage of their brand.

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Retail TouchPoints

SEPTEMBER 12, 2022

all of whom are retail and design veterans with 20+ years of furniture industry experience. But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising.

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Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

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Independent Retailer

AUGUST 2, 2022

It can be tempting to react to technology trends in order to keep up with competitors, but it is more important to evaluate a technology’s utility and how it aligns with your customers’ needs. Customer feedback will always be your biggest opportunity to improve. by Meghan Goetz.

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Inside Retail

NOVEMBER 2, 2021

Not only that, but the pandemic has also changed consumers’ expectations of retailers, with customers increasingly seeking convenience, speed, and transparency from the brands they shop with. The four elements highlighted in the report include peak season, hybrid shopping, returns, and sustainability.

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Inside Retail

OCTOBER 11, 2021

Not only that, but the pandemic has also changed consumers’ expectations of retailers, with customers increasingly seeking convenience, speed, and transparency from the brands they shop with. The four elements highlighted in the report include peak season, hybrid shopping, returns, and sustainability.

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Inside Retail

FEBRUARY 16, 2022

” Soon after lockdowns ended, InStitchu re-opened all its Australian showrooms, boosted its staff levels, and got back into what it does best: helping customers get the perfect fit in clothes made to measure and made to last with sustainable materials. A well-tailored customer experience.

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Retail TouchPoints

FEBRUARY 7, 2024

Consumers do not simply want to view ads, as traditional static shopping experiences are no longer the most captivating way to advertise to someone; rather, they want to engage with ads and develop a relationship with brands as they discover and purchase new products. more involvement than static content. Make it fun.

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Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. The 2022 survey also found that a company’s environmental practices were a deciding factor for 78% of consumers.

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Theatro

NOVEMBER 18, 2021

Consistently expediting experiences for your customers play a significant role in your customer’s overall satisfaction. In fact, according to the ACSI Retail and Consumer Shopping Report,? customer satisfaction rates have fallen ?to They do not have time or patience for lackluster customer service.

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Theatro

NOVEMBER 18, 2021

Consistently expediting experiences for your customers play a significant role in your customer’s overall satisfaction. In fact, according to the ACSI Retail and Consumer Shopping Report,? customer satisfaction rates have fallen ?to They do not have time or patience for lackluster customer service.

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Retail TouchPoints

APRIL 1, 2022

The program rewards customers with perks such as receipt-free returns and a birthday discount along with enhanced personalization and experiences including exclusive product and event access, priority shopping and an annual Insider Savings Day. “We

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Theatro

NOVEMBER 18, 2021

Consistently expediting experiences for your customers play a significant role in your customer’s overall satisfaction. In fact, according to the ACSI Retail and Consumer Shopping Report,? customer satisfaction rates have fallen ?to They do not have time or patience for lackluster customer service.

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Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. 4: Return rates. Returns are an inevitable part of retail. shoppers returned more — and earlier — than in the previous holiday season.

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Retail Gazette

APRIL 3, 2024

The private equity-owned retailer revealed it had returned to profitability last month for the first time since its collapse in 2020, as EBITDA hit £1.5m loss in 2022. in the 53 weeks to 30 September, up from a £15.4m The private equity firm bought back Bensons but not Harveys.

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Independent Retailer

NOVEMBER 2, 2021

Independent Retailer has rounded up some of the most important emerging trends in retail to watch out for in 2022 from top retail experts in the industry. Engaging Customers with Experiential Retail. Keep user experience, for both desktop and mobile, in mind. Meet Consumers Where They Want to Shop. “I

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Retail TouchPoints

MAY 16, 2022

Amazon has conquered the world of logistics, they’ve conquered online shopping, they’ve conquered the world of selection — the one area they haven’t conquered, nobody has, is online grocery. So how does Albertson’s become] a one-stop shop for all our customers’ food needs and become a food authority?

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