Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. “We trillion sold by U.S.

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Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. billion in 2022. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. Serial returners’ are shoppers who deliberately buy several items knowing full well they won’t keep some of them. retailers $22.8 retailers lose $10.40

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Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). And while establishing customer-friendly return policies might encourage shoppers to return more items, the payoff comes with higher levels of shopper loyalty.

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Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands. by 2024.

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Checkout Drop-Shipping Customer Experience Shipping 315

365 Retail

JUNE 10, 2022

ZigZag Global has won the DELIVER 2022 Customer Experience Award, beating out a number of respected brands from across retail and logistics. ZigZag received the award for “providing it’s own end customers a remarkably superior experience”.

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Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. So for a digital brand like Viscata, reducing returns can have a substantial impact on the bottom line.

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Returns Apparel Supply Chain Management Fashion 249

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

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Returns Markdowns Fulfillment Consumer 214

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Merchant Services Payment Services Promotions Location 236

Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months.

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Returns Drop-Shipping Customer Experience Shipping 130

Cisco Retail

JUNE 14, 2022

We value the opportunity to help our customers embrace their possible. . Today, we want to recognize and celebrate the accomplishments of our customers by highlighting three who were selected to receive the?2022 2022 Cisco CX Customer Hero Award. Congratulations to our winners! John Harshaw , Vice President, IT . .

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Mass Relators

DECEMBER 14, 2022

WASHINGTON, December 14, 2022 – Consumers are expected to return more than $816 billion worth of retail merchandise purchased in 2022, according to a report released today by the National Retail Federation and Appriss Retail. As retail sales continue to grow, the average rate of return has remained flat at 16.5%

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Returns Accounting Customer Experience Consumer 52

Theatro

JANUARY 25, 2023

adults to share their experiences and views on the current state of in-store retail. Here are the results of our retail customer experience survey. With the holiday shopping season fresh in respondents’ minds, the survey asked shoppers about their specific retail experiences during the 2022 holiday season.

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Customer Experience Shopping Store Layout Consumer 98

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Relatedly, leveraging apps and mobile sites to facilitate more of the curbside and BOPIS experiences would also mean shoppers are spending less time waiting for associates who are busy helping with these services.

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Sporting Goods Consumer Checkout Shipping 245

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. Yes, the search should return the precise results for this precise query. Connect customers and employees for a delightful digital experience.

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Fulfillment Returns Customer Experience Planning 263

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

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Shipping Returns Customer Experience Management 239

Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

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Retail TouchPoints

FEBRUARY 9, 2022

This innovation only looks set to continue throughout 2022, so to make sure your brand stays at the forefront of these digital developments, here are four of the most innovative trends in ecommerce design to explore this year. As the world opens up, many people are eager to return to in-store shopping. Holistic ecommerce experience.

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Consumer Customer Experience Returns Shopping 298

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

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Shipping Finance Customer Experience Consumer 261

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

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Returns Supply Chain Management Fulfillment Customer Experience 291

Inside Retail

DECEMBER 13, 2021

As retailers adapt to these changes and strive for transformational growth, it’s critical for them to consider how they incorporate new customer needs and expectations into their current business models. Evolve to create a one-stop shop for customers. Stores are still relevant and the best place for consumers to experience a brand.

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Payment Services Returns Customer Experience Consumer 130

Retail Focus

JANUARY 18, 2022

In 2022, retailers will leverage digital technology and data-drive innovations to tackle the continued challenges posed by COVID-19, and deliver exceptional customer experiences online, in-store and everywhere in between. In 2022, retailers will embark on some of their most significant transformations to date.

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Customer Experience Checkout Consumer Returns 173

I Vend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

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Customer Experience Shopping Accounting Consumer 98

Retail Gazette

MARCH 14, 2024

Bensons for Beds has returned to profit, despite a challenging economic environment and suppressed consumer sentiment, as it continues to make progress under its transformation strategy. loss in 2022, as sales jumped 7.5% thanks to its ongoing investment into improving its product offer and customer experience.

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Returns Marketing Customer Experience Location 57

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

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Fulfillment Drop-Shipping Customer Retention Shipping 255

Retail TouchPoints

MAY 17, 2022

There is definitely a need to return to the physical experience.”. In Singapore, Coach tested the launch of a shop dedicated to vintage, as these types of collections consistently resonate well with the brand’s customers. “Community, belonging and entertainment will be at the height of retail,” he said. “As

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Visual Merchandising Outdoor Location Customer Experience 248

Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. Are You Asking the Right Customer Experience Questions? The Paypers) In today’s fiercely competitive ecommerce landscape, successful merchants must also consider how they pay money out to customers.

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Merchant Services Customer Experience Returns Accounting 102

Small Biz Trends

MAY 28, 2022

TECHSPO ATLANTA 2022 is a two-day event that will showcase the developers, brands, marketers, technology providers, designers, innovators, and evangelists of upcoming technologies. TECHSPO Atlanta 2022 Technology Expo (Internet ~ Mobile ~ AdTech ~ MarTech ~ SaaS). June 30, 2022, Atlanta, Georgia. Strategic Marketing 2022.

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ATS Finance Marketing Returns 140

Retail Dive

OCTOBER 12, 2022

A return to brick-and-mortar locations is pushing retailers to be innovative as they juggle customer experience with labor efficiency.

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Returns Customer Experience Location 145

Hyken

DECEMBER 2, 2022

This week, we feature an article by Steve Miller, Head of Customer Success at Cirrus , a contact center solution that helps companies engage with their customers. He shares the benefits of excellent customer experience for your customers and employees. Steve Miller is the Head of Customer Success at Cirrus.

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Customer Experience Returns Management ATS 58

Retail TouchPoints

MAY 27, 2022

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

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Checkout Payment Services ATS Returns 272

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK.

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Fulfillment Finance Returns Management 195

Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. However, it’s still a young medium, meaning retailers are still learning how they can make the most of the opportunities it presents.

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Retail TouchPoints

DECEMBER 22, 2022

The winners were revealed and celebrated at the 2022 PAVE Gala earlier in December in New York City, and now we’re spotlighting their craftsmanship with a special report and interview series featuring the leaders driving these projects. Part two will be revealed in this same experience on December 27. .

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Visual Merchandising Consumer Shopping Fashion 264

Independent Retailer

AUGUST 2, 2022

These omnichannel customers were already using several smart devices to compare prices online, along with in-store information kiosks to influence their purchasing decisions. . Fast forward to 2022, and we find the pandemic has accelerated the shift to digital shopping by roughly five years, as estimated in IBM’s U.S.

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Customer Experience Kiosk Promotions Shopping 65

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. According to Insider , total retail returns were projected to grow 2.2% billion in 2023 — accounting for 8.5%

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Shipping Drop-Shipping Returns Comparison Shopping 214

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Payment Services Shopping Planning Fulfillment 212

Retail TouchPoints

FEBRUARY 6, 2024

billion in 2022, and it’s expected to continue to increase in the coming years. Even with partnerships that don’t have a pet-focused offering, Petco finds a way to draw the customer from the “on ramp” into the full experience. A whopping 70% of U.S. households (equating to 90.5

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Beauty and Health Returns Shopping Location 275