Retail TouchPoints

DECEMBER 5, 2024

The suit, filed in the District’s Superior Court, alleges that in June 2022 Amazon made a secret internal decision to stop using its fleet of branded trucks to make Prime deliveries to DC zip codes 20019 and 20020, which are high-crime areas of the city east of the Anacostia River.

Checkout 273

Checkout Advertising Consumer Shopping 273

Retail TouchPoints

MARCH 30, 2023

trillion for the year, according to data released at the State of Retail & the Consumer virtual event. This puts annual growth projections significantly above the pre-pandemic average of 3.6% , but below the 7% growth rate of 2022. “In trillion and $5.23 The NRF expects non-store and online sales to grow 10% to 12% , to between $1.41

Consumer 297

Consumer Shopping Accounting Returns 297

Retail Focus

OCTOBER 30, 2024

Their ability to create highly curated experiences that are tailored to regional tastes, cultural preferences, and local consumers is made possible by this approach. In a world where consumers value authenticity, it’s important for brands to reflect the cultural heritage of a location to avoid appearing detached or overly globalised.

Consumer 246

Consumer Location Store Layout Shopping 246

Retail TouchPoints

JANUARY 13, 2023

The 2022 holiday season showed slow, but steady, improvement for the retail industry. Adobe recorded full-year sales growth of 6.1% , largely driven by heavy spending early in 2022 that tapered off as inflation took its toll. As economic headwinds curbed spending capacity, online retail grew in the U.S. Global digital sales topped $1.1

Promotions 295

Promotions Sporting Goods Jewelry Inventory Management 295

Retail TouchPoints

OCTOBER 14, 2022

11 and 12, 2022, appears to have had the effect Adobe predicted of moving up the start of holiday shopping earlier than ever. 1 as the formal start of holiday shopping, the firm noted that Amazon’s fall sale will have an impact on the season overall and will likely cut into Cyber Week performance. Still, Adobe is predicting U.S.

Shopping 306

Shopping Consumer Apparel Promotions 306

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 290

Consumer Shopping Shipping Marketing 290

Inside Retail

MARCH 2, 2025

Last week, consumer-activist group The Peoples Union USA called for a 24-hour buying blackout of all non-essential goods on February 28, particularly from big-box retailers like Walmart , Target and Amazon. For one day, we stop [shopping] everywhere, no Amazon, no Walmart, no fast food, no gas, no major corporations, nothing.

Consumer 130

Consumer Planning Accounting Promotions 130

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. See the closure of Amazon Style ; the 2022 closure of all Amazon 4-star , Books and Pop Up stores; and the Amazon Go pullback and pause.) billion acquisition of Whole Foods.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

APRIL 1, 2025

Complicated Competitive Dynamics GoodwillFinds.com was launched in October 2022 in a bid by the 120 -year-old thrift store chain to grab a larger piece of the growing online resale market. You can also keep supporting Goodwill by shopping at your local Goodwill store.

Thrift Store 267

Thrift Store Shipping Fulfillment Consumer 267

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Nearly one in four ( 24% ) expressed interest in shopping in the metaverse, and that figure is likely to rise as more retailers add it as a touch point. Taking place January 15-16 from 10 a.m.

Consumer 289

Consumer Beauty and Health Returns Location 289

Retail TouchPoints

NOVEMBER 21, 2023

When customers aren’t actively searching and shopping for gifts, they are spending an elevated amount of time watching their favorite TV shows and movies — especially holiday classics like How the Grinch Stole Christmas and Elf. In many ways, the same trends we see in consumers’ Q4 shopping behaviors mirror their TV viewership.

Shopping 278

Shopping Consumer Specialty Retailers Department Stores 278

Retail TouchPoints

JULY 29, 2022

Among shoppers who had recently made a purchase, it’s the percentage that ranked themselves at the very top of the scale in terms of their willingness to consider a new brand as they were embarking on their shopping journey. What that is doing is it’s completely rewiring the way people go into that shopping decision-making process.”.

Consumer 325

Consumer Shopping Marketing ATS 325

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 324

Consumer Merchant Services Sporting Goods Promotions 324

Retail TouchPoints

NOVEMBER 3, 2021

Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

DECEMBER 23, 2024

Nearly half ( 46% ) of consumers game to meet their desires for creation, imagination and self-expression , a 10% increase over 2023, according to research from Fandom. This represents a massive opportunity for brands to build a community of fans on Roblox and get the attention of consumers who spend time mostly in digital spaces.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Retail TouchPoints

NOVEMBER 21, 2024

Much of the forecasting for this year’s holiday shopping has focused on its shortness: the quirk of the 2024 calendar that has just 27 days between Thanksgiving and Christmas Day. But in truth, the holiday shopping season has actually been getting longer, not shorter, for several years now.

Consumer 278

Consumer Payment Services Department Stores Finance 278

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. And this is just the first of in a series of shopping events Wish has planned for 2023. When Wish debuted in 2010 it took the U.S.

Planning 338

Planning Consumer Shipping Shopping 338

Retail TouchPoints

FEBRUARY 6, 2025

Consumers can check on their SNAP eligibility using a verification process provided by SheerID. In August 2022 the U.S. Department of Agriculture announced applications for grants to increase online shopping opportunities for those receiving SNAP benefits. In November 2024 Instacart debuted a SNAP eligibility screening tool.

Consumer 191

Consumer Shopping Customer Experience Fulfillment 191

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Perhaps more worrisome for retailers, 2022 saw a leveling-off of household spending on education-related purchases.

Shopping 294

Shopping Consumer Planning Inventory Management 294

Inside Retail

NOVEMBER 27, 2024

With consumer sentiment and discretionary spend down, many retailers are already facing reduced profit margins and a higher cost of doing business, making hefty discounting for prolonged periods a particularly costly exercise. It also provided customers with more time to shop these deals. This presents a predicament for retailers.

Markdowns 241

Markdowns Promotions Advertising Department Stores 241

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. in November 2022. reads the company announcement. user data is stored in the U.S.

Merchant Services 278

Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

NOVEMBER 10, 2022

It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report , which notes that “Over the long term, the ecommerce market has plenty of room to grow and could increase from $3.3 Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. trillion today to $5.4

Consumer 306

Consumer Advertising Shrinkage Marketing 306

Retail TouchPoints

APRIL 24, 2023

Creator-guided shopping is booming, with no signs of slowing down. retail social commerce projected to reach $80 billion by 2025, according to Insider Intelligence , more consumers, especially Gen Z and millennial shoppers, are turning to creators to help with their purchase decisions.

Shopping 289

Shopping Accessories Social Commerce Consumer 289

Retail TouchPoints

FEBRUARY 25, 2025

The reason gen AI rapidly gained mainstream adoption after OpenAIs launch of ChatGPT in 2022 was due to its ability to create novel content (text, images, music) from user prompts. Many gen AI applications can advance a retailers consumer-facing experience; lets examine some use cases that support these three consumer research areas.

Accessories 179

Accessories Promotions Returns Consumer 179

Retail TouchPoints

SEPTEMBER 19, 2023

“The consumer’s going to be very selective, they’ve got a lot of choices; [the season is] going to be promotional, but consumers are [financially] healthy right now and they’re spending. [An It’s not a blowout number, but it’s in line with lower inflation, and the consumer will be spending.”

Consumer 263

Consumer Promotions Marketing Shopping 263

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Consumer 299

Consumer Returns Checkout Shopping 299

Retail TouchPoints

MARCH 27, 2024

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine.

Shopping 299

Shopping Apparel Accessories Consumer 299

Retail TouchPoints

FEBRUARY 14, 2025

We know consumers love shopping beauty at Target because its Tarzhay at its best: the combination of amazing products and prices you cant find anywhere else, said Amanda Nusz, SVP of Essentials and Beauty at Target in a statement. and 90% of the new arrivals priced at less than $20.

Consumer 191

Consumer Shopping Visual Merchandising ATS 191

Retail TouchPoints

MAY 16, 2022

As its name implies, Direct to Consumer (DTC) retail seeks to appeal directly to consumers with a brand they will recognize and seek out. The mindset of today’s consumer is ‘I can get this stuff anywhere.’ But as this part of the industry grows more crowded, DTC retailers are finding it tougher to make their mark.

Specialty Retailers 325

Specialty Retailers Marketing Apparel Consumer 325

Inside Retail

JANUARY 6, 2025

billion in 2022. Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. This has led a number of CPGs and FMCGs to increase their investment and focus on the Amazon platform, which provides consumers with a greater selection and assortment to choose from.

Fulfillment 240

Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

SEPTEMBER 18, 2023

Amazon hosted a second fall Prime sale for the first time last year, unofficially marking the kickoff of the 2022 holiday shopping season. consumers spent a total of $12.7 increase over 2022, and Amazon reported that Prime members purchased more than 375 million items worldwide. 10 at 3 a.m. EDT through October 11.

Shopping 277

Shopping Consumer ATS Marketing 277

Inside Retail

MAY 21, 2025

Whether its sipping a latte at a Coach Coffee Shop or stepping inside a giant quilted Tabby bag, Zaccariello is building retail spaces that look more like immersive art installations than traditional storefronts. Everybody can shop online. That taught him that consumers were craving experiential retail.

Consumer 130

Consumer Marketing Shopping Location 130

Retail TouchPoints

APRIL 22, 2025

Shopping center operator Unibail-Rodamco-Westfield (URW) is expanding its in-house media and experiential division, Westfield Rise , to the U.S. From Los Angeles to New York to Paris and beyond, we’re helping our partners show up in high-impact ways all while creating standout experiences and stronger connections with consumers.”

Advertising 147

Advertising Consumer Customer Experience Shopping 147

Retail TouchPoints

OCTOBER 11, 2022

31, 2022, a 2.5% Adobe also expects more of this spending to come earlier in the season due to early shopping holidays such as the second Amazon Prime Day. In 2022, the impact of economic uncertainty, particularly in rising prices of non-discretionary expenditures like gas, food and housing, will rein in consumer spending.

Apparel 304

Apparel Returns Promotions Accounting 304

Retail TouchPoints

SEPTEMBER 11, 2023

True to form, Best Buy turned its eye to advertising’s newest tech-infused channel to reach this consumer segment — connected TV (CTV). CTV viewership is growing every year as more and more consumers “cut the cord,” and the vast majority of U.S. But just as the number of CTV viewers is climbing, so is the number of advertisers.

Consumer 286

Consumer Advertising Shopping Marketing 286

Inside Retail

MAY 27, 2025

However, for as much fiscal opportunity as there is within this market, the reality is that it is an extremely hard field to play in when considering shifting legal guidelines of cannabis production and distribution per state and shifting interests of the modern-day consumer. Inside Retail : How did The Travel Agency come about?

Consumer 165

Consumer Clienteling Location Jewelry 165

Retail TouchPoints

SEPTEMBER 21, 2023

billion this year, up from 2022’s record $10.6 Consumers will be shopping early for festive décor and other related items, and retailers are prepared with the inventory to help customers and their families take part in this popular and fun tradition.” Nearly one-third ( 32% ) plan to shop online. set in 2021.

Discount Store 278

Discount Store Consumer Planning Returns 278