Retail TouchPoints

MAY 20, 2024

Prior to instituting a hub model, stores were shipping from anywhere, to anywhere,” said Dave Luke, Director of Ecommerce Operations at Michaels during a session at last week’s Manhattan Momentum conference in San Antonio. “We allowing Michaels to establish replenishment levels that better aligned with customer demand.

Shipping 283

Shipping Fulfillment Store Operations Location 283

Retail TouchPoints

FEBRUARY 15, 2023

Petco will expand its exclusive retail partnership with  Canadian Tire with the addition of Petco shop-in-shops at 99% of Canadian Tire stores by the middle of 2023 as well as a dedicated product assortment online at canadiantire.ca. Petco also has a shop-in-shop experience at Lowe’s stores , which launched in early 2022.

Location 233

Location Shopping ATS Marketing 233

Retail TouchPoints

JANUARY 19, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. 17, 2022 for exposing workers to ergonomic hazards. Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y.

Planning 266

Planning ATS Shipping Location 266

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S.,

Payment Services 213

Payment Services Planning ATS Supermarket 213

Retail TouchPoints

SEPTEMBER 22, 2022

Inflation and the threat of recession are defining aspects of the 2022 holiday season, but the potential bad news will do little to dampen a potentially successful — if not extraordinary — season. This year is all about margin and profitability,” said Rob Garf, VP and GM, Retail at Salesforce in an interview with Retail TouchPoints. “

Promotions 233

Promotions Fulfillment Inventory Management Drop-Shipping 233

Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. Even though Toys ‘R’ Us has been all but absent in the U.S.

Returns 264

Returns Shopping Location Marketing 264

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retail ‘winners’ were already doing this at much higher levels than others, even before COVID,” said Buzek. of all in-store sales and the GDP of Canada.

Payment Services 336

Payment Services Checkout Fulfillment Kiosk 336

Retail TouchPoints

OCTOBER 28, 2021

Starbucks is boosting pay for its associates to some of the highest levels in the retail industry, with a new range of $15 to $23 per hour for baristas starting in summer 2022. This will put the company’s average hourly pay at nearly $17 per hour , which could help stores find staff despite the tight labor market.

Location 257

Location Planning Marketing ATS 257

Retail TouchPoints

JUNE 7, 2022

Franchise Group has offered to acquire the retailer for $60 per share , which would value the company at approximately $8 billion. Franchise Group reportedly made a $9 billion bid in April 2022, people familiar with the matter told Reuters. The $60 per share price tag is still a significant premium over the retailer’s $45.80

Home Furnishings 218

Home Furnishings Finance ATS Management 218

Retail TouchPoints

MARCH 16, 2023

The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We More and more retailers are embracing in-store automation and robotics to empower their associates and drive a great customer experience.

Wholesale 262

Wholesale Location ATS Inventory Management 262

Retail TouchPoints

OCTOBER 19, 2021

Eileen Fisher will reportedly step down as CEO of Eileen Fisher at the beginning of 2022 to focus on design, with the goal of eventually moving away from that role as well, according to WWD. I have tried before to let go and it’s just that I’m ready now,” said Fisher in an interview with WWD.

Planning 259

Planning Shopping Store Operations ATS 259

Independent Retailer

SEPTEMBER 23, 2021

With rising demand, competition to attract and keep ecommerce customers will heat up in 2022. Since online growth is expected to continue to rise in the coming year, here are five trends that all ecommerce operations should prepare for now: 1. E-tailers will need more than a website to compete in 2022. Omnichannel Marketing.

Shipping 96

Shipping Accounting Store Operations Marketing 96

Retail TouchPoints

JANUARY 7, 2022

Bed Bath & Beyond has released a list of 37 stores slated for closure in 2022 as it approaches completion of its 2020 plan to shutter 200 underperforming locations. A disproportionate amount of our sales are generated from our circular at stores and are a key trip driver,” said Tritton.

ATS 260

ATS Apparel Planning Location 260

Retail TouchPoints

JULY 1, 2022

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity.

Telecommunications 299

Telecommunications Finance Store Operations Consumer 299

Retail TouchPoints

MAY 18, 2022

The retailer blamed slower sales growth on a variety of factors: inventory that arrived either too early and too late, elevated compensation and headcount at distribution centers, increased costs and a changing mix of merchandise sales. Target’s shares were down approximately 25% in early trading after the results were released on May 18.

Drop-Shipping 201

Drop-Shipping Outdoor Shipping Management 201

Mass Relators

MARCH 1, 2023

The same-store sales growth of 8.7% at Dollar Tree and 5.8% at Family Dollar represented comp sales accelerations on a one-, two- and three-year stacked basis, and are evidence that the early transformation actions taken since last summer are already beginning to have a positive impact,” Dreiling said. in fiscal 2022.

Store Operations 52

Store Operations Planning Marketing ATS 52

Retail TouchPoints

MARCH 19, 2024

Ulta Beauty and Pact have expanded their Beauty Dropoff recycling initiative chainwide, providing drop-off bins for clean, empty packaging from any beauty brand or retailer at all 1,350+ stores. The companies initially piloted the program last year in 90 Ulta Beauty stores, according to Glossy.

ATS 252

ATS Store Operations Customer Experience Fulfillment 252

Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 285

Store Operations Shopping Marketing Management 285

Retail TouchPoints

NOVEMBER 21, 2022

Without having a specific target in mind yet, I believe at 16% our ecommerce penetration is below where it should and can be, which means there’s an opportunity to capture more online-only sales, and more importantly, build our omnichannel customer base. Global Operations Focus on Fewer Banners. Comparable sales rose 0.8%

Planning 263

Planning Store Operations Returns Marketing 263

Retail TouchPoints

FEBRUARY 28, 2024

As a sign of good faith, the coffee giant has agreed to provide workers who are union members with access to credit card tipping as well as the benefits provided to non-union Starbucks workers in May 2022. Workers United had asked for these benefits to be extended to labor in unionized stores in August 2022.

ATS 239

ATS Store Operations 239

Retail TouchPoints

MAY 17, 2022

GameStop has named Belk ’s Interim CEO Nir Patel to the role of COO, effective May 31, 2022. His pre-Belk roles include senior leadership positions at Kohl’s and Lands’ End. His pre-Belk experience includes time at Gymboree asCIO and at Hot Topic and Torrid asCOO. “I’m

Store Operations 226

Store Operations Promotions Planning Management 226

Retail Focus

FEBRUARY 8, 2022

And right now, it looks as though they are not getting all the information and help they need; the research also showed that 57% would like to have more access to product details in addition to pricing, whilst 49% would like more digital signage at the shelf-edge to help inform their buying decisions.

Markdowns 147

Markdowns Sporting Goods Management Shopping 147

Retail TouchPoints

AUGUST 8, 2022

Plus size retailer Torrid has named Tim Martin to the role of COO and CFO, effective September 12, 2022. Martin’s new role will put him in charge of all finance and operations at Torrid, including IT, store operations, customer service, real estate, logistics, distribution and supply chain.

Finance 211

Finance Store Operations Apparel Accounting 211

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment 261

Fulfillment Drop-Shipping Customer Retention Shipping 261

Retail TouchPoints

SEPTEMBER 9, 2022

As part of its realignment strategy, Lowe’s will also move its Pro organization under the store operations division. Tony Hurst, SVP of Pro Services and International will now report directly to Joe McFarland, EVP of Stores.

Marketing 219

Marketing Store Operations Promotions ATS 219

Retail TouchPoints

NOVEMBER 22, 2021

Authentic Brands Group (ABG) is delaying its planned IPO in favor of selling stakes in the business to CVC Capital , HPS Investment Partners and some of its existing shareholders in a deal that values ABG at $12.7 ABG is now targeting an IPO date in 2023 or 2024, according to CNBC. The purchase of Reebok for $2.5

ATS 226

ATS Planning Management Marketing 226

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment 252

Fulfillment Markdowns Store Operations Customer Experience 252

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. lower than the same period in 2022, with comp sales down 5.4% drop from 2022. Q4 net sales of $8.1

Location 253

Location Department Stores Fulfillment Planning 253

Retail TouchPoints

FEBRUARY 9, 2023

Earlier in his career Jones spent nearly 15 years at Marks & Spencer, where he held business and merchandise leadership positions in the home, beauty and women’s categories. Kohl’s has been working to solidify its executive team since the departure of CEO Michelle Gass to lead Levi’s in November 2022 — a move that Levi Strauss & Co.

Department Stores 253

Department Stores ATS Planning Marketing 253

Retail TouchPoints

NOVEMBER 3, 2023

The stores had been open for less than two years: the Glendale location opened in May 2022 , although the concept had been reported on as early as January 2022. The store closures are indicative of the caution (and somewhat mixed signals) Amazon has been sending around its brick-and-mortar retail strategy.

Supermarket 243

Supermarket Fashion Location Marketing 243

Retail TouchPoints

JANUARY 4, 2024

Consumers responded to steep discounts in key ecommerce categories, including electronics, where discounts peaked at 31% off listed prices (versus 25% in 2022); toys ( 28% versus 34% last year); and apparel ( 24% versus 19% ). of online sales, up from 47% in 2022. November’s sales total of $123.5 billion topped December’s $98.6

Payment Services 248

Payment Services Apparel Consumer Shopping 248

Retail TouchPoints

FEBRUARY 29, 2024

Sam’s Club, which first announced plans for the studio in June 2022 , will use Clubhouse as an innovation engine for testing products and designing new, enhanced experiences for members and associates. Sam’s Club has introduced the functionality at 30 locations and plans to roll it out chainwide throughout 2024. “Now

Planning 242

Planning Location Shopping ATS 242

Retail TouchPoints

OCTOBER 13, 2023

Netflix has operated multiple pop-up stores around the world, including a multi-title location in Los Angeles that operated during the 2022 holiday season and a Manhattan location tied to the Bridgerton series. Netflix has not made final decisions on the stores’ locations or exactly what features they will offer.

Location 234

Location Planning Wholesale Consumer 234

Retail TouchPoints

MARCH 21, 2023

7-Eleven has launched 7Charge , a proprietary EV (electric vehicle) charging network and app, at select U.S. store locations in Florida, Texas, Colorado and California. 7-Eleven had announced plans in June 2021 to install 500 EV ports at 250 stores in the U.S.

Payment Services 242

Payment Services Supermarket Location Planning 242

Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan.

Location 249

Location Sporting Goods Planning Discount Store 249

Retail TouchPoints

JANUARY 2, 2024

have voted to join the Teamsters Local 822, with the union calling this its first organizing victory at the wholesale retailer in two decades. The 238 -worker group will join more than 18,000 Teamsters at Costco nationwide. Costco workers in Norfolk, Va.

Wholesale 292

Wholesale ATS Store Operations 292

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

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Advertising Store Operations Merchant Services Wholesale 230