Retail TouchPoints

JANUARY 19, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. 17, 2022 for exposing workers to ergonomic hazards. Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y.

Planning 266

Planning ATS Shipping Location 266

Retail TouchPoints

MAY 14, 2024

Workers at an Apple store in Towson, Md. The store was the first Apple location to unionize back in 2022 with more than 100 employees now represented by The International Association of Machinists and Aerospace Workers Coalition of Organized Retail Employees (IAM CORE).

ATS 147

ATS Location Planning Management 147

Retail TouchPoints

SEPTEMBER 29, 2023

WHP Global will roll out flagship-style Toys ‘R’ Us stores throughout the U.S. The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. Retail Group.

Planning 277

Planning Specialty Retailers Shipping Returns 277

Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan.

Location 249

Location Sporting Goods Planning Discount Store 249

Retail TouchPoints

JUNE 29, 2023

“We wanted to make a fun, dynamic place for party hosts to find everything they needed in one place while being inspired by new ideas and products they might not have tried yet,” said Aspen Stough, Director of Digital Merchandising at Shipt in a statement.

Planning 250

Planning Payment Services Store Operations Customer Experience 250

Retail TouchPoints

NOVEMBER 15, 2023

Starbucks Workers United , the union trying to organize Starbucks workers across the country, is planning a “Red Cup Rebellion” on Nov. The union has been seeking to consolidate talks with Starbucks to a national level since at least May 2023 , but the company has maintained that each store needs to bargain individually.

Planning 274

Planning Department Stores Wholesale Location 274

Retail TouchPoints

MAY 22, 2023

The largest increase took place from 2021 to 2022 when shoplifting complaints increased 44% year-over-year to reach almost 64,000 , many of which were committed by organized theft rings , according to New York State Assemblymember Jenifer Rajkumar in a statement.

Planning 278

Planning Kiosk Management Consumer 278

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion during the same period in 2022. Excluding fuel sales, same-store sales grew 1.1% billion in cash.

Planning 233

Planning Grocer Wholesale Payment Services 233

Retail TouchPoints

MARCH 15, 2023

The company’s Triple Double growth plan was announced in March 2022 , when it set the goal of tripling its store count to more than 3,500 locations by the end of fiscal 2030 while at least doubling sales and growing operating margin by 14% by the end of fiscal 2025.

Planning 253

Planning Finance Promotions Location 253

Retail TouchPoints

MARCH 7, 2024

Foot Locker will launch its first “store of the future” in Willowbrook, N.J. next month, with an additional three stores planned for later in 2024. Elements from these stores will be applied to our 2025 openings and beyond.” billion in 2022 sales. In 2023, Foot Locker generated $8.15 billion in sales, a 6.8%

Planning 162

Planning Location Marketing Visual Merchandising 162

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. This is the second year in a row when Ross Stores will grow its footprint by 100 locations while maintaining the same ratio of Ross to dd’s shops.

Planning 249

Planning Apparel Discount Store Department Stores 249

Retail TouchPoints

MARCH 10, 2022

Ross Stores is already nearly one-third of the way toward its goal of opening approximately 100 new stores in fiscal 2022. In February and March 2022, the discount retailer opened 22 Ross Dress for Less locations and eight dd’s DISCOUNTS stores in 15 states and Guam. 29, 2022, Ross achieved total sales of $18.9

Location 236

Location Planning Discount Store Returns 236

Retail TouchPoints

SEPTEMBER 14, 2022

Olympia Sports has filed for Chapter 11 bankruptcy protection, seeking an orderly wind-down of its operations. The retailer plans to close its 35 remaining brick-and-mortar stores by Sept. 30, 2022, according to a filing with the U.S. bankruptcy court in Delaware.

Planning 258

Planning Location Store Operations ATS 258

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. He has delivered strong results at Bloomingdale’s and has been an ally and trusted partner in advancing Macy’s’ strategies. I’m excited that Tony Spring has been appointed Macy’s Inc.’s

Planning 241

Planning Home Furnishings Finance Management 241

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

Planning 284

Planning Marketing Store Operations ATS 284

Retail TouchPoints

MARCH 8, 2023

Walmex , Walmart ’s Mexico and Central America business, is planning to spend nearly $1.5 The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology.

Planning 218

Planning Payment Services Discount Store Location 218

Retail TouchPoints

APRIL 19, 2023

The changes at the top follow a global talent search that was initiated in August 2022 in anticipation of Robert Sawyer’s planned retirement as Loblaw COO at the end of 2023.

Planning 225

Planning Supermarket Shopping Store Operations 225

Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Planning 209

Planning Location Checkout Marketing 209

Retail TouchPoints

MAY 26, 2022

However, Kohl’s is still committed to its stores and announced a multi-year plan that includes new store openings, remodels and enhanced omnichannel capabilities. The retailer’s Q1 2022 sales fell 5.2% The retailer’s Q1 2022 sales fell 5.2%

Planning 205

Planning Returns Management Consumer 205

Retail TouchPoints

DECEMBER 2, 2021

The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022. billion , but that was mostly attributed to new store openings.

Planning 264

Planning Location Consumer Marketing 264

Retail TouchPoints

FEBRUARY 15, 2023

Petco will expand its exclusive retail partnership with  Canadian Tire with the addition of Petco shop-in-shops at 99% of Canadian Tire stores by the middle of 2023 as well as a dedicated product assortment online at canadiantire.ca. Petco also has a shop-in-shop experience at Lowe’s stores , which launched in early 2022.

Location 233

Location Shopping ATS Marketing 233

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. The retailer will now open stores in Los Angeles, Philadelphia, Portland, Ore.

Planning 248

Planning Shipping Customer Experience Location 248

Retail TouchPoints

MARCH 5, 2021

In reporting its Q4 2020 results, Burlington said industry-wide store closures had presented a significant opportunity for the off-price chain as it begins rolling out a new, smaller store format. Burlington currently operates 761 stores across the U.S. O’Sullivan said at the time that the 0.5%

Planning 233

Planning Location Store Operations Accounting 233

Retail TouchPoints

MAY 3, 2023

store total to more than 2,400 by the end of 2023 and will span the entire continental U.S., The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 As of April 2023, Aldi already has opened 35 new stores and welcomed 5.3 with an emphasis on the Southeast.

Grocer 214

Grocer Planning Location Customer Experience 214

Retail TouchPoints

MAY 10, 2022

Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. Additional expansion plans for Canada include opening a new distribution center in Quebec and a planning studio in Montreal. Ingka Group also is investing nearly €1.2

Planning 244

Planning Location Shipping Management 244

365 Retail

JULY 24, 2023

Now processing over 10% of the global grocery sales data, Retail Insight , the leading provider of in-store operations execution software, is targeting its next growth phase, consolidating its position as a global technology leader, while expanding into new territories, supported by a series of senior hires.

Store Operations 52

Store Operations Payment Services Grocer Supermarket 52

Retail TouchPoints

OCTOBER 27, 2021

Ulta Beauty plans to maintain its growth with 50 new store openings each year, enhanced last mile options and investments in media and AI, including the launch of an in-house retail media network. The retailer is putting global expansion plans on hold as it focuses on its home country.

Planning 229

Planning Consumer Location Marketing 229

Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. The in-store experience can no longer be about restocking shelves and hoping for the best. Retail is full of opportunities for brands in 2022.

Fulfillment 230

Fulfillment Jewelry Location Consumer 230

Retail TouchPoints

MARCH 16, 2023

BJ’s Wholesale Club has entered a partnership with Simbe to roll out the solution provider’s automated business intelligence robot, Tally, to all 237 stores. The retailer plans to utilize the AI-powered solution to provide greater visibility into club conditions and drive deeper business insights.

Wholesale 262

Wholesale Location ATS Inventory Management 262

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S. billion in sales.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

OCTOBER 28, 2021

Starbucks is boosting pay for its associates to some of the highest levels in the retail industry, with a new range of $15 to $23 per hour for baristas starting in summer 2022. This will put the company’s average hourly pay at nearly $17 per hour , which could help stores find staff despite the tight labor market.

Location 256

Location Planning Marketing ATS 256

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Location 253

Location Department Stores Fulfillment Planning 253

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. company-operated stores.

Planning 232

Planning Customer Experience Location Management 232

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery.

Payment Services 335

Payment Services Checkout Fulfillment Kiosk 335

Retail TouchPoints

OCTOBER 19, 2021

Eileen Fisher will reportedly step down as CEO of Eileen Fisher at the beginning of 2022 to focus on design, with the goal of eventually moving away from that role as well, according to WWD. I have tried before to let go and it’s just that I’m ready now,” said Fisher in an interview with WWD.

Planning 259

Planning Shopping Store Operations ATS 259

Retail TouchPoints

JULY 1, 2022

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity.

Telecommunications 298

Telecommunications Finance Store Operations Consumer 298

Retail TouchPoints

APRIL 5, 2024

Additionally, sensory bags containing noise-reduction headphones, fidget tools, visual cue cards to assist with non-verbal communication, strobe reduction glasses and a badge identifying the wearer as a “KCVIP” will be available at no charge.

Promotions 260

Promotions Planning Store Operations Customer Experience 260