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Nike to Open 30 Stores in 2021, Continue Investing in Customer Outreach and Supply Chain

Retail TouchPoints

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. The retailer’s plan to better connect with consumers will include “scaling direct connections with contactable members,” according to Matt Friend, EVP and CFO at Nike. 18 call with analysts.

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Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings

Retail TouchPoints

Zoom Video Communications has agreed to acquire Five9 , a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately $14.7 According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

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Top 2020 Retail Challenges and How To Future-Proof for 2021

Retail TouchPoints

growth rate in 2021 after most economies come out of full lockdown and continue to contain the virus, and start distributing vaccines. In 2021, the overall picture is gloomy: rising unemployment and subsequent low consumer confidence are projected to lead to a drop in consumer spending. However, IMF projects a 5.4%

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Top Canyoning Podcast To Follow in 2021

Star Miconics

Get Bloggers Contacts 1. The post Top Canyoning Podcast To Follow in 2021 appeared first on Feedspot Blog. Submit your blog below if you want to grow your traffic and revenue. Submit Your Blog Canyoning Podcast View Latest Episodes ?Get The Canyons Are Calling Kanab, Utah, […].

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Historic data breach impacts up to 1.85 million The Good Guys customers

Inside Retail

An unauthorised user gained access to the My Rewards database back in August 2021, accessing information about Concierge members such as the encrypted password and in some cases their date of birth. “My million Concierge members whose contact details may have been impacted. The Good Guys has reached out to 1.85

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Top 2 Herbal Magazines & Publications & Journals in 2021

Star Miconics

Get Bloggers Contacts 1. […]. The post Top 2 Herbal Magazines & Publications & Journals in 2021 appeared first on Feedspot Blog. Submit your blog below if you want to grow your traffic and revenue. Submit Your Blog Herbal Magazines View Latest Posts ?Get

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5 Top Customer Service Articles For the Week of April 26, 2021

Hyken

9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Follow on Twitter: @Hyken.