Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. It goes without saying that great service is important.

Finance 289

Finance Payment Services Consumer Shopping 289

Retail TouchPoints

MAY 20, 2022

The screen also can display order histories from previous shopping trips, and shoppers can scan and pay with credit cards rather than using manned or unmanned checkout lanes. we are building a link between multiple consumer channels and the brands they trust while keeping customer loyalty central to the experience.”. in a statement.

Shopping 331

Shopping Checkout ATS Supermarket 331

Inside Retail

NOVEMBER 14, 2023

Australian consumers are becoming more conscious of the social, environmental, and economic implications of their purchasing choices. A recent report by Baptist World Aid, based on responses from over 2000 Australians surveyed by research firm McCrindle in September, revealed an increased awareness of the impact of consumer choices.

Consumer 264

Consumer Shopping Fashion Fast Fashion 264

Retail TouchPoints

DECEMBER 6, 2024

In a recent interview with Retail TouchPoints , Peterson shared more details on this transformation journey, including Carters investments in: An immersive, reimagined retail experience complete with a Mothers Lounge, toddler-tested Playhouse, Kid Interactive Zone, gift shop, community events and more.

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. 27-28, online spending on gifts cards was up 414% from the September 2021 average. of gift cards purchased in September-October 2021, up from 19.6%

Shopping 312

Shopping Shipping Consumer Planning 312

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 290

Consumer Shopping Shipping Marketing 290

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. Both socially conscious shopping and the resale sector already were on the rise before COVID, but the pandemic gave a boost to both. The Cool Factor.

Consumer 351

Consumer Fashion Apparel Returns 351

Inside Retail

NOVEMBER 27, 2024

With consumer sentiment and discretionary spend down, many retailers are already facing reduced profit margins and a higher cost of doing business, making hefty discounting for prolonged periods a particularly costly exercise. Since 2021, LSKD has joined in on the “Black November” sales period, starting its discounting earlier each year.

Markdowns 241

Markdowns Promotions Advertising Department Stores 241

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. Consider that 223 million consumers say they have or are open to shopping secondhand products.

Consumer 325

Consumer Thrift Store Apparel Returns 325

Retail TouchPoints

NOVEMBER 18, 2022

million people plan to shop between Thanksgiving Day and Cyber Monday in 2022, representing 69% of all holiday shoppers, according to a survey conducted by the National Retail Federation (NRF) and Prosper Analytics. This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017.

Shopping 289

Shopping Department Stores Planning Accounting 289

Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Our recent research uncovered a concerning insight: consumers who use BNPL services end up spending more money online than those who dont. We found that consumers who used BNPL spent an average of 6.42 Why might this be the case?

Merchant Services 130

Merchant Services Payment Services Consumer Checkout 130

Retail Focus

DECEMBER 10, 2021

Supply chain issues and pandemic-related shortages continue to impact retailers worldwide, while the ever-accelerating shift to online shopping has left gaps in the high street – with House of Fraser the latest big name to announce it is closing its Oxford Street store in January. . Despite this, there are some bright shoots of recovery.

Consumer 311

Consumer Shopping Promotions Fashion 311

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. And this is just the first of in a series of shopping events Wish has planned for 2023. When Wish debuted in 2010 it took the U.S.

Planning 338

Planning Consumer Shipping Shopping 338

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Google’s shopping function is more algorithm-based, relying on the query itself and search history.

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. stores in April 2022 , The Body Shop has stations in 50% of its U.S. footprint. “We

Shopping 275

Shopping Consumer Planning Marketing 275

Inside Retail

DECEMBER 4, 2024

For 80 to 1,100 Snap Tokens— users can shop designer collections from Valentino, Prada and Miu Miu for their Bitmoji avatars. The Prada Group first partnered with Snapchat in 2021, with its Bag Try-On AR Lens that enabled customers to virtually ‘test-wear’ the Prada Galleria style. The cost of 80 tokens is about US$1.

Fashion 277

Fashion Target Market Marketing Promotions 277

Retail TouchPoints

JUNE 10, 2024

stores by 2026, testing of a Gen AI-powered digital shopping assistant and the integration of drone delivery into its app. Since that time, Walmart has added more Gen AI-powered online shopping features, including product reviews, product summarizations and product comparisons. in a state m ent. stores by 2026.

Shopping 299

Shopping Fulfillment Accounting Planning 299

Retail TouchPoints

MAY 7, 2025

For years, ultra-cheap, ultra-fast fashion has rewired where and how Americans shop. That requires a coordinated effort from policymakers, retailers and consumers to reject the exploitation at the heart of fast fashion and ensure no business can continue to operate with forced labor in its supply chain. While the U.S.

Fast Fashion 250

Fast Fashion Fashion Accounting Consumer 250

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise.

Consumer 306

Consumer Advertising Shrinkage Marketing 306

Inside Retail

JANUARY 22, 2025

According to the Australian Bureau of Statistics (2021), Aboriginal and Torres Strait Islander people make up 20.6 Taking collective action The retail industry continues to make headlines around January 26 annually, as consumers look to them to mirror the social temperature. per cent of the total population.

Fashion 246

Fashion Consumer Shopping Accessories 246

Retail TouchPoints

APRIL 24, 2023

Creator-guided shopping is booming, with no signs of slowing down. retail social commerce projected to reach $80 billion by 2025, according to Insider Intelligence , more consumers, especially Gen Z and millennial shoppers, are turning to creators to help with their purchase decisions.

Shopping 289

Shopping Accessories Social Commerce Consumer 289

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. But generally speaking, consumer sentiment is still quite positive — we need to see if that holds up over the summer.

Shopping 294

Shopping Consumer Planning Inventory Management 294

Retail TouchPoints

AUGUST 30, 2022

Consumer electronics is a rather crowded space with a swarm of brands trying to make their presence felt in every category — from wearables to televisions and headphones to laptops. For today’s consumers who seek instant gratification, experiencing this is a nightmare. The same holds true for consumer electronics retailers.

Consumer 299

Consumer Accessories ATS Shopping 299

Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Our recent research uncovered a concerning insight: consumers who use BNPL services end up spending more money online than those who dont. We found that consumers who used BNPL spent an average of 6.42 Why might this be the case?

Merchant Services 264

Merchant Services Payment Services Consumer Checkout 264

Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. Before it was just about putting up some great pictures. ‘Oh, Oh, that’s a cute sweater.’

Social Commerce 306

Social Commerce Shopping Fashion Checkout 306

Inside Retail

MAY 19, 2021

According to the most recent For Love or Money 2021 report, published by The Point of Loyalty, while 88 per cent of Australians are a part of at least one loyalty program, only 43 per cent actively used them (at least once) in 2021 – a far cry from the 53 per cent recorded in 2018. this brand speaks to me).

Accounting 350

Accounting Shopping Consumer ATS 350

Inside Retail

NOVEMBER 12, 2024

Despite low consumer sentiment and discount fatigue, Chinese spending during the country’s biggest shopping event doesn’t seem to be all doom and gloom. Meanwhile, JD.com reported a more than 20 per cent year-on-year increase in shoppers during the shopping event. JD Live’s livestreams experienced a 3.8-fold

Consumer 130

Consumer Supermarket Shopping Promotions 130

Retail TouchPoints

JULY 22, 2021

The more contemporary appellation for the massive Chinese shopping extravaganza is apparently Double 11 or 11.11 (pronounced “Eleven, Eleven.”) 2021 is set to be both, with an eager consumer base and historical precedent on its side. First off, it seems the term “Singles’ Day” is a bit passé. The fact that 11.11

Merchant Services 328

Merchant Services Consumer Shopping Accounting 328

Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

Shopping 317

Shopping Fulfillment Location Planning 317

Retail Focus

FEBRUARY 13, 2023

Touchwood Shopping Centre in Solihull has continued to expand its leading offer with the arrival of Spanish fashion retailer Mango. Ardent UK acquired Touchwood in summer 2021, the first major shopping centre acquisition since the onset of the pandemic, in a deal that effectively called the retail investment market.

Fashion 264

Fashion Shopping ATS Management 264

Inside Retail

JANUARY 2, 2023

Social commerce and live shopping. Browsing and shopping directly on social media platforms has long been a hallmark of e-commerce in China, now, it’s finally coming to Australia. Half of the GTV of e-commerce in China now comes from live shopping. Live shopping is essentially the modern-day, more sophisticated version of TVSN.

Shopping 264

Shopping Social Commerce Wholesale Specialty Retailers 264

Retail TouchPoints

MAY 1, 2025

economy may not have officially entered a recession, but consumers are nonetheless navigating rising prices, dwindling savings and a near-constant stream of financial anxiety. Now, with the onset of widespread global tariffs, consumer confidence has hit its second-lowest point since 1952. are up 10% since February.

Fast Fashion 147

Fast Fashion Fashion Consumer Returns 147

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels.

Drop-Shipping 306

Drop-Shipping Fulfillment Consumer Shipping 306

Inside Retail

APRIL 2, 2025

Officially reopening its doors on April 3, the reimagined store features a striking new concept that blends innovation with immersive sensory experiences, marking a bold move to redefine the bricks-and-mortar shopping experience. To visually see those ingredients is a really important part of the consumer journey.

Management 200

Management Beauty and Health Consumer Store Operations 200

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ The audience of people with disabilities is larger than most people think ,” said Geoff Freed, Director of Perkins Access Consulting during a session at the 2021 Retail Innovation Conference. “It

Shopping 317

Shopping Checkout Accounting Shipping 317

Inside Retail

NOVEMBER 11, 2024

Shopping is about more than just a transaction, as evidenced by our inaugural global feature on the ‘Most desirable shopping precincts’. Home to Apple’s London Campus, a 2229sqm food hall and a glass chimney lift, Battersea Power Station also has housing and hundreds of shops located in its historic turbine halls.

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Specialty Store Customer Experience Shopping Department Stores 130