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Payments in 2021: What Lies Ahead After the Digital Boom

Retail TouchPoints

It has been a year of momentous change for the payments industry. For instance, cash usage waned even further this year amongst fears around the pandemic, leading to a coin shortage across the country that had many merchants pointing consumers to digital payments if they lack exact change.

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Grubhub Deploys Cashierless Checkouts at Campus C-Store

Retail TouchPoints

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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‘Cash or Card?’: Why More Financing Choices Drive Consumers’ Decisions on Which Retailers to Shop

Retail TouchPoints

This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience? Is it Great Service or Great Financing Options? It goes without saying that great service is important.

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Exclusive Q&A: Venmo GM on the Company’s ‘Natural Extensions’ into Business Payments

Retail TouchPoints

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. alone in 2021 and has the potential to double in the next three to five years. And with 50% of global spending in the U.S. And with 50% of global spending in the U.S.

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#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Retail TouchPoints

I have very vivid memories about Service Merchandise , a now-defunct business with a unique ordering process focused on catalog inventory. Service Merchandise was a bit more fun than today’s similar IKEA shopping experience because it carried more than mediocre DIY housewares and furniture. Don’t remember it?

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Reports: Microsoft’s Bing Quietly Launches Marketplace in Bid to Compete with Google Shopping

Retail TouchPoints

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Microsoft it is reportedly testing out a new retail marketplace in the U.S. Bing’s goal might be similar.

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Top 10 Contactless Trends to Watch in 2022

Retail TouchPoints

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.”