Retail TouchPoints

DECEMBER 9, 2024

calendar is selling 10X better than any other product on the brands site at the moment. While many of these versions fall within the more typical price range of $15 to $50 , there are enough variations on the trend for just about any kind of shopper, at any price point. And then every day there’s a new surprise.

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Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

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Shipping Finance Customer Experience Consumer 305

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 Notably, the highest spending levels came at the beginning and end of the season. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1

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Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

OCTOBER 4, 2021

Consumers always say they’ll move up, but often their behaviors don’t follow exactly what they’re going to say ,” said Hilding Anderson, Head of Retail Strategy at Publicis Sapient in an interview with Retail TouchPoints. “I And the number-one prediction for holiday 2021: 1. Black Friday Will be the Day of BOPIS.

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Merchant Services Payment Services Fulfillment Promotions 321

Retail TouchPoints

FEBRUARY 23, 2021

In fact, some major retailers reported double-digit growth in ecommerce sales during Q2, right at the outbreak of the pandemic. With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase.

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Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. However, Amazon seems to think a summer Prime Day holds even more potential in 2021.

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Returns Shipping Fulfillment Management 264

Retail TouchPoints

MAY 12, 2021

After all, in the midst of a pandemic, with most everyone spending a lot more time at home and almost no time out on the town, bling was not at the top of many shopping lists. In the middle of COVID-19, it decided to create a dedicated group at its Copenhagen headquarters to boost the company’s multichannel capabilities.

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Jewelry Merchant Services Customer Experience Wholesale 269

Retail TouchPoints

OCTOBER 13, 2021

Vuori has received a $400 million investment from SoftBank Vision Fund 2 that values the activewear brand at $4 billion just six years after its debut. Launched in 2016 as a DTC business, Vuori has since expanded to brick-and-mortar via wholesale at retailers including Nordstrom and REI , as well as with 10 standalone stores.

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Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. At the end of the day, the channels are all blurring — Google used to be an advertising platform, now they have Buy on Google, which makes them a marketplace.

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Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

MAY 30, 2025

Build a Fix Around a Specific Item In 2021, Stitch Fix also introduced Freestyle , which allows customers to shop individual items whenever they want. This was a big departure from the more rigid fix format which typically happens on a defined cycle (every month or every season, for example).

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Accessories Apparel Shipping Returns 147

Retail TouchPoints

JANUARY 19, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. “We’ve cooperated fully, and the government’s allegations don’t reflect the reality of safety at our sites. .

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Planning ATS Shipping Location 290

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Customers should expect to find the items they want [at] great values.”. comparable store sales increase at Home Depot. 16 and Target shares closed down 5% on Nov. 17, according to CNBC.

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Fulfillment Shipping Planning Promotions 272

Retail TouchPoints

FEBRUARY 2, 2021

After more than 25 years at the head of the company he founded, Jeff Bezos will step down from the CEO role at Amazon in Q3 2021. When you look at our financial results, what you’re actually seeing are the long-run cumulative results of invention. Amazon is what it is because of invention,” said Bezos in a statement. “We

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Shipping Shopping ATS 336

Retail TouchPoints

MARCH 20, 2025

If you’ve never had someone dress you, you may not realize what an intimate thing it is, said Sarah Funderburk,VP of Styling and Client Support at Stitch Fix in an interview with Retail TouchPoints. Were always looking at how we can actually achieve this balance, and not overswing in any one direction. explained Funderburk.

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Returns Fashion Shipping Shopping 279

Inside Retail

MAY 27, 2025

Blundy and Itaoui co-invested in Bras N Things in the buyback, before selling it to Hanes for $500 million in 2018 and co-invested in premium lingerie brand Honey Birdette, before selling it to Playboy for $443 million in 2021. There’s more on the table already that we’re working on and working towards, Hoffman concluded.

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Boutique Shipping Management Consumer 165

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

MAY 17, 2022

In 2021, the retailer partnered with The Black Tux , the online men’s formalwear brand, to expand its offerings in the special occasion apparel space. that were in stock and ready to ship to customers in the U.S. that were in stock and ready to ship to customers in the U.S.

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Shipping Apparel Location Planning 278

Retail TouchPoints

JULY 10, 2024

has been operational since 2021, and the second, in Lancaster, Texas, is ramping up operations. Walmart already has opened four of five planned next-generation fulfillment centers , designed to expand access to next-day and two -day shipping for Walmart customers as well as to support clients of Walmart Fulfillment Services.

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Fulfillment Shipping Location Planning 270

Retail TouchPoints

OCTOBER 4, 2022

The company’s discounted Prime membership has received a new name — Prime Access — and allows those who qualify to register for the service at a monthly rate of $6.99 The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts.

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Payment Services Shipping Planning Consumer 278

Retail TouchPoints

AUGUST 30, 2022

The effort, which is sponsored by Procter & Gamble, lets users mail in waste using a prepaid shipping label available online. Boxed has always prioritized recycling and reducing waste,” said Alison Weick, President, Ecommerce at Boxed in a statement. “By

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Drop-Shipping Shipping ATS 312

Retail TouchPoints

JULY 26, 2024

The partners opened their first shop-in-shops in 2021. Customers visiting Indochino shops at Nordstrom will receive a personalized shopping experience guided by the brand’s Style Guides, who help customers pick out every detail of their garments to make them truly one-of-a-kind. Lynnwood, Wash.; and Pentagon City, Va.

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Shopping Apparel Shipping Fashion 278

Retail TouchPoints

JULY 27, 2021

consumers’ tremendous enthusiasm to get back to in-person shopping and experiences, notably with a 44% increase in foot traffic to stores, restaurants and entertainment venues since the start of 2021, that doesn’t mean they are going to leave behind all the omni habits they adopted during the crisis. And despite U.S.

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Shipping Fulfillment Inventory Management Customer Experience 312

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store. “We trillion sold by U.S. retailers in 2022, $816 billion , or 16.5% , was returned.

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Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

JULY 8, 2021

According to Merkle’s 2021 Loyalty Barometer report , 81% of consumers want relationships with their favorite brands. Retailers are likely already working on ways to accelerate shipping to compete with the likes of Amazon Prime’s two-day offering, but it’s worth considering the impact of even faster shipping.

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ATS Fulfillment Grocer Shipping 264

Retail TouchPoints

DECEMBER 9, 2021

Once goods make it off a ship, the next slowdown comes as dozens of entities with conflicts of their own work to accommodate their quick transport. There are, however, three things brands can do now to soften the bullwhip effect at various stages, setting themselves up for a less disruptive 2022.

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Fulfillment Shipping Consumer Management 305

Retail TouchPoints

MARCH 6, 2024

While it can certainly offset labor and transportation costs associated with return logistics, such as return shipping, disposition, refurbishment and destruction, there are many variables in the mix of determining whether this approach can help shelter profits.

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Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

MAY 11, 2023

The expanded program includes three tiers — My Best Buy, My Best Buy Plus and My Best Buy Total — with each offering different benefits, such as members-only pricing and deals, access to exclusive sales and events, tech support, product protection, free shipping and more.

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Shipping Checkout Consumer ATS 299

Retail TouchPoints

NOVEMBER 10, 2021

ba&sh will offer a curated selection of fall/winter 2021 pieces across ready-to-wear categories including dresses, knits, outerwear, tops and bottoms. Customers can return the items at the end of the rental period with free shipping and dry cleaning, continue to rent for a daily fee or purchase the item at a discount.

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Fashion Clienteling Shipping Consumer 263

Retail TouchPoints

DECEMBER 7, 2021

Despite supply chain disruptions, inflation and the new COVID-19 Omicron variant, the National Retail Federation is now saying that 2021 holiday sales increases could actually beat original forecasts. compared to 2020, but Jack Kleinhenz, Chief Economist at NRF, said he now thinks that number could go as high as 11.5%.

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Consumer Shipping Shopping ATS 290

Retail TouchPoints

OCTOBER 11, 2022

porches in 2021, with 64.1% Via.Delivery is enabling Perry Ellis to address package theft head-on,” said Jay Nigrelli, SVP of Ecommerce at Perry Ellis International. More than 210 million packages were reported missing from U.S. of Americans reporting package theft in the last year and 53.5%

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Shipping Fulfillment Location Management 264

Retail TouchPoints

SEPTEMBER 28, 2021

The retailer instated the delivery fees to avoid raising prices of the groceries themselves, starting with pilots in six markets during the summer of 2021: Portland, Maine; Providence, R.I.; It’s no surprise that Amazon is boosting its own last mile investments in order to remain at the cutting edge of delivery. Manchester, N.H.;

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Shipping Consumer Planning Marketing 306

Retail TouchPoints

DECEMBER 6, 2021

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. For each website, we investigated their online shipping policies (examples here and here ) and went through the buying process to view shipping options available at checkout. How to Get Ready for Peak Shipping.

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Shipping Fulfillment Checkout Management 327

Retail TouchPoints

MARCH 24, 2022

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

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Returns Drop-Shipping Merchant Services Shipping 312

Retail TouchPoints

JANUARY 10, 2022

Once an item is purchased, the seller will receive a prepaid shipping label to send it to its next owner. The process is designed to reduce the retailers’ environmental footprints and reduce the need to handle the logistics of shipping items to a third-party warehouse.

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Shipping Apparel Returns Fashion 289

Retail TouchPoints

OCTOBER 11, 2021

The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website. The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

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Payment Services Drop-Shipping Fulfillment Shipping 264

Retail TouchPoints

JULY 15, 2021

Eddie Bauer is following the lead of other top retailers and getting into the rental business with the launch of a new program that will allow customers to rent its technical apparel and gear at “a fraction of the full retail price.”. The retailer’s rental offerings can be shipped anywhere in the contiguous U.S.

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Outdoor Apparel Shipping Retailing Pricing 299

Retail TouchPoints

SEPTEMBER 29, 2023

The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. WHP Global will roll out flagship-style Toys ‘R’ Us stores throughout the U.S. Retail Group.

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Planning Specialty Retailers Shipping Returns 299