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Lowe’s Employs RFID, Blockchain to Combat Retail Theft

Retail TouchPoints

Organized retail crime has been on the rise since 2020 and costs retailers an average of $700,000 per $1 billion in sales, according to the National Retail Federation. Visualization of how Project Unlock RFID tags will work. Then these records, which contain no personal customer information, can be checked by anyone.

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How Brands Can Navigate the Social Platform Ecommerce Boom

Retail TouchPoints

2020’s lockdowns forced brands to get creative with their digital presence as well as how they service their customers. Integrated autofill payment features, keeping the shopping experience in-platform and tagged products in lifestyle imagery or creator content are a few solutions social platforms have developed to reduce friction for brands.

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How to Build a Strong, Customer-Centric Self-Checkout Strategy

Retail TouchPoints

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. Apply Task and Fraud Management Tools Strategically. Leverage Professional Services.

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FILA Site Enhancements Boost Conversions, Dramatically Reduce Bounce Rates

Retail TouchPoints

To make up for the loss of in-person sales — and to reap the benefits of a planned marketing tie-in with the estate of the Notorious B.I.G. Prior to the 2020 upgrades, visitors to the FILA site would find a “customer experience that was sorely lacking,” Trenson noted. “I Moving From a ‘Data-Light’ to a ‘Data-Informed’ Organization.

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Chico’s Taps the Power of Personal Connections to Virtually Connect Associates and Shoppers

Retail TouchPoints

When women’s apparel retailer Chico’s first sought to modernize its retail experience, the goal was to offer customers a more robust, personalized shopping experience and the ability to engage with its associates anywhere, and on any device.

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What’s driving the explosion of Australian retail acquisitions?

Inside Retail

Williams from US-based private equity giant L Catterton with reports of a $190 million deal in 2020, bringing the brand back under Australian ownership. Also be mindful that you’re typically selling the business to a business, not one person, so make sure you meet the board and management team,” she told Inside Retail. “I

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Guest Post: Five Actionable Ideas to Transform Your Customer Service in 2021

Hyken

The changing conditions in 2020 redefined how we lived and worked. Modern customers want real-time interactions that are personalized and consistent. Forbes had predicted that AI would take over 85% of customer service by 2020. Customer Service Trends For 2021 . Here are five customer service trends to watch out for in 2021:?

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