Retail TouchPoints

JUNE 6, 2025

in September 2020 ; however, development and scaling of drone deliveries has been fairly slow, even among companies with the resources of Walmart and Amazon. The latter also announced plans to expand its drone delivery operation in the U.S. and internationally in October 2023.

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Planning Management Consumer Shopping 130

Retail TouchPoints

JANUARY 31, 2025

In 2024, our business performed well in a challenging retail environment, and we made significant progress on our Life Out Here strategy, said Hal Lawton, President and CEO of Tractor Supply in a statement, referring to the retailers long-term strategic roadmap revealed in October 2020.

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Planning Returns Location Marketing 179

Retail TouchPoints

NOVEMBER 5, 2024

But supermarkets can no longer rely on simply providing a top-notch store experience for success. Online grocery shopping soared during the COVID pandemic, rising from 52% of all grocery shoppers in 2020 to 64% in 2021, according to FMI, The Food Industry Association.

Supermarket 276

Supermarket Shopping Merchant Services Consumer 276

Retail TouchPoints

DECEMBER 9, 2024

The rural-oriented retailer, which currently operates 2,270 stores in 49 states, also revealed plans to: Enhance localization at individual stores; Explore B2B direct-sales opportunities with larger farms, SMBs and event spaces; Expand capabilities to grow share of wallet with pet and animal customers ( 10 of the new 2025 stores will be Petsense locations); (..)

Location 277

Location Store Layout Planning Marketing 277

Retail Prophet

APRIL 11, 2025

Lord & Taylor shut down in 2020, and Baker took HBC private the same year. He also set his sights on Saks biggest rival, Neiman Marcus, completing the deal last year, creating by far the largest luxury department store operator in North America. HBC acquired Saks Fifth Avenue in 2013.

Payment Services 40

Payment Services Department Stores Fashion Management 40

Retail TouchPoints

JULY 15, 2025

March 2020 brought an unnerving tide of news reports, a growing sense of unease, and the undeniable arrival of the COVID-19 pandemic. As the pandemic continued its relentless march through 2020 and 2021, we rapidly scaled the system. It was a beacon of hope, proof that the impossible might just be achievable.

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Payment Services Dead-Stock Checkout Fulfillment 147

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

Store Operations 299

Store Operations Planning Location Customer Experience 299

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. That means seven out of the nine days were within range of the pre-Black Friday 2020 trend. Is the in-store season doomed this year?

Drop-Shipping 243

Drop-Shipping Shipping Store Operations Shopping 243

Retail TouchPoints

JULY 21, 2020

store, and it plans to open 70 more brick-and-mortar locations in 2020. Four of those new stores will be in the greater Phoenix area, representing a new market for Aldi , as well as its first locations in Arizona. The new DC also will support Aldi stores in southern Alabama and the Florida Panhandle. in a statement.

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Location Planning Supermarket Marketing 260

Retail TouchPoints

MARCH 24, 2021

The retailer is still struggling under the challenges of the past year, with Q4 2020 sales falling 23.7% Destination XL, which operates the DXL Big + Tall and Casual Male XL brands and ecommerce sites including dxl.com, has pivoted its operations to recover from the pandemic. “The million in Q4 2020, down from a $2.4

Operating Expenses 239

Operating Expenses Apparel Returns Planning 239

Retail TouchPoints

FEBRUARY 11, 2021

Is that even possible coming out of a year like 2020? One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. Next is Corporate Social Responsibility (CSR), which was getting mindshare, if not budget, well before 2020. But let’s be real here. But the post must go on.

Retail Trends 229

Retail Trends Payment Services Supply Chain Management Fulfillment 229

Retail TouchPoints

APRIL 2, 2021

In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. The company reported on the success of its “Restock Kroger” transformation strategy over the last three years and outlined a new strategy called “Leading with Fresh and Accelerating with Digital.”

Supermarket 270

Supermarket Fulfillment Returns Planning 270

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

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Management Customer Experience Shopping Consumer 205

Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year.

Planning 264

Planning Payment Services Shopping Location 264

Inside Retail

SEPTEMBER 18, 2024

The company employed the worker at the Yarraville store between July 2015 and April 2018 and at the Taylors Lakes store between May 2018 and March 2020, according to the Fair Work Ombudsman. The post Ex-Cash Converters stores operator fined for underpaying staff appeared first on Inside Retail Australia.

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Store Operations Finance ATS 130

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG).

Store Operations 312

Store Operations Customer Experience Location ATS 312

Retail TouchPoints

MAY 17, 2022

He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. . billion in Q4 2020. Patel joins GameStop as the retailer attempts its own turnaround effort. The company generated $2.3

Store Operations 275

Store Operations Promotions Planning Management 275

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

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Drop-Shipping Merchant Services Returns Shipping 311

Retail TouchPoints

JUNE 14, 2021

Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. During the pandemic, he managed the development of protocols designed to enhance safety for shoppers and associates.

Supply Chain Management 278

Supply Chain Management Store Operations Management Promotions 278

Retail TouchPoints

MARCH 5, 2021

Burlington Stores has doubled its long-term store footprint target to 2,000 stores, up from the 1,000 -store target established when the company launched its IPO in 2013. Burlington currently operates 761 stores across the U.S. “We

Planning 264

Planning Location Store Operations Accounting 264

Retail TouchPoints

OCTOBER 18, 2023

Prior to that she was EVP of Supply, North America at PVH from 2020 to 2021, building on an extensive tenure across several supply chain leadership roles for key businesses within the PVH portfolio, including Calvin Klein North America and The Underwear Group from 2013 to 2020.

Finance 278

Finance Accounting Store Operations Planning 278

Retail TouchPoints

JANUARY 28, 2022

Decker joined The Home Depot in 2000 and was named President and COO in October 2020, responsible for global store operations, global supply chain, outside sales and service and real estate as well as merchandising, marketing and online strategy. Decker also has been elected to the company’s board of directors.

Merchant Services 275

Merchant Services Store Operations Marketing Management 275

Retail TouchPoints

JULY 30, 2021

Walmart and Apple were both early adopters of safety measures when the pandemic first hit in 2020. Walmart mandated masks for employees in April 2020 before expanding to all customers in July 2020. The NRF expressed mixed reactions to the new guidance.

Returns 317

Returns Consumer Store Operations 317

Retail TouchPoints

OCTOBER 19, 2023

He will report directly to David’s Bridal CEO Jim Marcum and will maintain his leadership of the field sales team and store operations; Rob Cooper, who joined David’s Bridal in 2006 and brings 25 years’ experience in retail, is taking the CFO title from Charles Lockyer, who has moved on from the organization; Andrea Dauphinee, who joined the retailer (..)

Inventory Management 264

Inventory Management Promotions Store Operations Finance 264

Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021. The retailers plan to expand the concept to at least 850 stores by 2023.

Location 328

Location Planning Department Stores Shopping 328

Retail TouchPoints

OCTOBER 28, 2020

Tuesday Morning filed for bankruptcy protection in May 2020 with plans to close 230 of its 687 stores. However, the company had hoped to fuel a turnaround after it began resuming brick-and-mortar operations on April 24, with sales at reopened stores up 10% year-over-year during the first month.

Store Operations 245

Store Operations Planning Location ATS 245

Retail TouchPoints

AUGUST 19, 2020

In good news for their bottom lines, both retailers achieved significant sales growth, both online and in-store, while also improving margins. 1, 2020, rising from $18.2 Store comp sales increased 10.9%, but the most impressive growth was in digital comp sales, which grew 195%. Target achieved a record-setting 24.3% Walmart U.S.

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Fulfillment Accounting Returns Consumer 331

Inside Retail

JANUARY 23, 2023

per cent over the first half of the 2020 financial year and by 14.3 Comparisons of the latest trading half against a year earlier are of little relevance given the impact of enforced store closures during much of the first quarter. Myer sales are soaring, significantly ahead of comparable pre-Covid era trading periods.

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Net Profit Department Stores Store Operations Planning 246

Retail TouchPoints

SEPTEMBER 27, 2023

in 2021 and in line with shrink rates seen in 2020 and 2019. reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. When calculated as a percentage of total retail sales, shrink represented $112.1 billion in losses, up from $93.9

Sporting Goods 264

Sporting Goods Store Operations Location Accounting 264

Retail TouchPoints

JUNE 4, 2021

Positive results in general are no surprise for lululemon, but the retailer surpassed expectations with 88% revenue growth compared to Q1 2020. million ; international revenue growing 125% ; and operating margin increasing 1,080 basis points to 15.8%. “We from Q1 2020 and 22.4% million in Q1 2020. million in Q1 2020.

Jewelry 289

Jewelry Department Stores Returns Shopping 289

Retail TouchPoints

JANUARY 28, 2021

Chewy acquired more customers in the first half of 2020 than it did in all of 2019, and even brick-and-mortar pet retailers thrived — Petco filed for an IPO in November 2020 that ultimately valued the company at $6.4 However, Petco’s recent ecommerce efforts, including same-day delivery , helped it thrive.

Location 299

Location Management ATS Store Operations 299

Retail TouchPoints

MARCH 3, 2021

In court papers , CFO Ronald Kruczynski said that prior to the pandemic, Paper Source “had been enjoying rapid expansion and sustained sales growth,” but that the company had “sustained deep damage to their finances and operations as a result of the ongoing COVID-19 pandemic.”. million reported in 2019.

Planning 299

Planning Finance Accounting Location 299

Retail TouchPoints

SEPTEMBER 9, 2022

Lowe’s EVP and Chief Brand and Marketing Officer Marisa Thalberg has left the company after working with the home improvement retailer since February 2020. As part of its realignment strategy, Lowe’s will also move its Pro organization under the store operations division.

Marketing 273

Marketing Store Operations Promotions ATS 273

Retail TouchPoints

MARCH 8, 2021

“As we learn from guests what they love about Ulta Beauty Herald Square, we will incorporate aspects into other stores where feasible and appropriate,” said Kecia Steelman, Chief Store Operations Officer of Ulta Beauty in an interview with Retail TouchPoints.

Checkout 287

Checkout Store Operations Promotions Shopping 287

Retail TouchPoints

DECEMBER 28, 2021

In May 2020, McKinsey issued a report stating while the COVID-19 pandemic was shaking up small businesses across the board, it was disproportionately affecting minority-owned small businesses. Between March 2019 and June 2020, adoption of touchless payments , which includes contactless cards, mobile wallets and QR codes, increased 150%.

Payment Services 279

Payment Services Finance Marketing Promotions 279

Retail TouchPoints

MAY 11, 2021

billion reported in Q1 2020. million in Q1 2020, up 60% from Q1 2019. million for Q1 2020, but down 7% from Q1 2019. A deal with Sycamore Partners fell through in May 2020, and the retailer reaffirmed its plans in February 2021. Preliminary Bath & Body Works net sales reached $1.5 billion , compared to $893.6

Marketing 283

Marketing Planning Management Store Operations 283

Retail TouchPoints

JANUARY 25, 2021

The retailer’s new owners plan to continue operating its corporate offices and will keep its management team and nearly all employees on board, according to The Wall Street Journal. As of December 2020, Francesca’s had approximately 4,540 employees, including 223 corporate workers.

Finance 264

Finance Accessories Location Planning 264