Retail TouchPoints

MARCH 5, 2021

Burlington Stores has doubled its long-term store footprint target to 2,000 stores, up from the 1,000 -store target established when the company launched its IPO in 2013. Burlington currently operates 761 stores across the U.S. For the 13 weeks ended Jan. 30, 2021, total sales increased 4% to $2.3

Planning 253

Planning Location Store Operations Accounting 253

Retail TouchPoints

MAY 22, 2023

With the exception of 2020, the total number of shoplifting complaints across New York City’s five boroughs has increased every year since 2018 — although there are signs that this tide is turning in 2023. The plan includes targeted solutions to reduce retail theft perpetrated by individual shoplifters as well as by organized crime rings.

Planning 279

Planning Kiosk Management Consumer 279

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Mitchell, who has served as CFO since November 2020, has been integral to the development and execution of the retailer’s Polaris transformation strategy.

Planning 258

Planning Home Furnishings Finance Management 258

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. That means seven out of the nine days were within range of the pre-Black Friday 2020 trend. Is the in-store season doomed this year?

Drop-Shipping 191

Drop-Shipping Shipping Store Operations Shopping 191

Retail TouchPoints

MARCH 24, 2021

The retailer is still struggling under the challenges of the past year, with Q4 2020 sales falling 23.7% Destination XL, which operates the DXL Big + Tall and Casual Male XL brands and ecommerce sites including dxl.com, has pivoted its operations to recover from the pandemic. “The million in Q4 2020, down from a $2.4

Operating Expenses 187

Operating Expenses Apparel Returns Planning 187

Retail TouchPoints

MAY 21, 2021

In particular, 85% of Footaction stores are located “in proximity” to one of Footlocker’s other banners. Footaction isn’t the first chain to be closed due to an increasingly competitive landscape — in 2020, Foot Locker made the decision to shutter Runners Point in Europe for similar reasons. Comp store sales increased 80.3%

Planning 298

Planning Location Consumer Store Operations 298

Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021. The retailers plan to expand the concept to at least 850 stores by 2023.

Location 324

Location Planning Department Stores Shopping 324

Retail TouchPoints

SEPTEMBER 14, 2022

Olympia Sports has filed for Chapter 11 bankruptcy protection, seeking an orderly wind-down of its operations. The retailer plans to close its 35 remaining brick-and-mortar stores by Sept. In 2019, RSG Acquisitions bought Olympia’s intellectual property, online stores and 75 of its then 152 stores. million.

Planning 281

Planning Location Store Operations ATS 281

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

APRIL 19, 2022

Wawa is reportedly planning to double its store count to 1,800 locations by 2030, according to Philly Voice. CEO Chris Gheysens noted that the expansion will include both “traditional” neighborhood stores and “non-traditional” rest-stop style formats in new and existing markets, as well as drive-thrus.

Location 216

Location Planning Marketing Store Operations 216

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. We love creating genuine interactions in our stores and look forward to bringing that experience across the country.”

Planning 271

Planning Shipping Customer Experience Location 271

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. on March 22.

Supermarket 233

Supermarket Fulfillment Returns Planning 233

Retail TouchPoints

DECEMBER 2, 2021

The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022. The new store openings will help Dollar General maintain its momentum.

Planning 287

Planning Location Consumer Marketing 287

Retail TouchPoints

NOVEMBER 24, 2020

Footwear brand UGG has opened its first flagship store, on Fifth Avenue in New York City, the first in a planned fleet of flagship stores that will roll out globally in 2021 and beyond. The multi-level, 12,842-square-foot store will feature exclusive items and experiences not available at the retailer’s other stores.

Planning 252

Planning Promotions Shopping ATS 252

Retail TouchPoints

OCTOBER 18, 2023

Prior to that she was EVP of Supply, North America at PVH from 2020 to 2021, building on an extensive tenure across several supply chain leadership roles for key businesses within the PVH portfolio, including Calvin Klein North America and The Underwear Group from 2013 to 2020.

Finance 264

Finance Accounting Store Operations Planning 264

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The company also plans to double ecommerce sales, from the current figure of more than €4 billion ($4.8 billion ) over that same period.

Planning 196

Planning Wholesale Sporting Goods Accounting 196

Retail TouchPoints

FEBRUARY 16, 2021

Adidas initially acquired Reebok in 2006 and implemented the “Muscle Up” turnaround plan in 2016. However, the coronavirus pandemic weighed heavily on recent results: Reebok’s revenues fell 7% in Q3 2020 compared to the previous year, compared to a 2% decline for adidas.

Planning 182

Planning Sporting Goods Marketing Store Operations 182

Retail TouchPoints

OCTOBER 27, 2021

Ulta Beauty plans to maintain its growth with 50 new store openings each year, enhanced last mile options and investments in media and AI, including the launch of an in-house retail media network. The retailer is putting global expansion plans on hold as it focuses on its home country.

Planning 250

Planning Consumer Location Marketing 250

Retail TouchPoints

JULY 29, 2020

The second prong was replacing foundational systems, such as the company’s legacy enterprise resource planning (ERP) system. “It The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We

Planning 279

Planning Wholesale Customer Experience Store Operations 279

Retail TouchPoints

MARCH 3, 2021

In court papers , CFO Ronald Kruczynski said that prior to the pandemic, Paper Source “had been enjoying rapid expansion and sustained sales growth,” but that the company had “sustained deep damage to their finances and operations as a result of the ongoing COVID-19 pandemic.”. million reported in 2019.

Planning 299

Planning Finance Accounting Location 299

Retail TouchPoints

JANUARY 22, 2021

Shares of American Eagle Outfitters (AEO) were up today following the retailer’s 2021 investor meeting, where the company outlined plans to close at least 200 largely mall-based American Eagle locations while at the same time expanding its Aerie brand. billion for 2023, with operating margins expected to expand to 10% in the same timeframe.

Planning 192

Planning Checkout Apparel Location 192

Retail TouchPoints

MAY 17, 2022

He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. . billion in Q4 2020. Patel joins GameStop as the retailer attempts its own turnaround effort. The company generated $2.3

Store Operations 249

Store Operations Promotions Planning Management 249

Inside Retail

JANUARY 23, 2023

per cent over the first half of the 2020 financial year and by 14.3 As with most retailers, we remain cautious on the macroeconomic environment for the remainder of the calendar year but are equally confident in the continuing momentum we have within the Customer First Plan and a range of initiatives we are executing.”

Net Profit 246

Net Profit Department Stores Store Operations Planning 246

Retail TouchPoints

NOVEMBER 17, 2020

Supermajorities of the company’s noteholder groups have committed to vote in favor of the RSA plan, which Guitar Center forecasts will be completed before the end of 2020. Additionally, Guitar Center has negotiated $375 million in Debtor-In-Possession financing and plans to raise $335 million in new senior secured notes.

Planning 164

Planning Finance Shipping Management 164

Retail TouchPoints

FEBRUARY 16, 2021

The company expects a strong finish to fiscal 2020 overall, with net sales growth of 5.0% We featured extreme value products, as well as Wow gifts in our expanded Five Beyond offering, all of which resonated with customers.”. despite a comparable sales decrease of approximately 6.5%.

Location 208

Location Planning Store Operations ATS 208

Retail TouchPoints

JANUARY 28, 2021

Lowe’s has allotted an additional $80 million in discretionary bonuses for frontline associates and plans to hire more than 50,000 new associates across the U.S. stores, distribution centers and call centers will receive the bonus on Feb. increase in comparable sales from 2019 in Q3 2020 and a 106% increase in online sales.

Planning 210

Planning Payment Services Apparel Consumer 210

Retail TouchPoints

MAY 11, 2021

The company will emerge with significantly less debt and continue operating 130 stores, its ecommerce site and the Waste Not Paper by Paper Source wholesale division. Elliott also owns Barnes & Noble , and the firm plans to look for mutually beneficial retail partnerships that leverage complementary aspects of each retailer.

Planning 150

Planning Wholesale Management Store Operations 150

Retail TouchPoints

FEBRUARY 8, 2021

Mall operator Simon Property Group and its affiliated landlords have filed an objection to the Chapter 11 reorganization plan for Ascena Retail Group , on the grounds that the plan will involve the closure of significantly more stores than was originally agreed upon.

Planning 147

Planning Apparel Shopping Store Operations 147

Retail TouchPoints

OCTOBER 28, 2020

The retailer had planned to close on a sale of all its assets by Oct. Tuesday Morning filed for bankruptcy protection in May 2020 with plans to close 230 of its 687 stores. Tuesday Morning has declined to sell itself and will instead seek other paths for its financial reorganization, according to court filings.

Store Operations 195

Store Operations Planning Location ATS 195

Retail TouchPoints

JUNE 7, 2022

Brok, who took the CEO job in September 2020, is a retail and brand veteran with more than 30 years’ experience, most recently as President of EMEA for Starbucks. Prior to that position Brok spent more than eight years at Nike , eventually serving as its VP, Global Product and Merchandising Operations and Analytics.

Planning 331

Planning Location Shopping Point of Sale 331

Retail TouchPoints

MAY 12, 2023

Bluestar brought back the Justice brand as an online-only retailer in April 2021 following its $90 million acquisition of the company in November 2020. Bluestar has appointed Anthony Lucia as Global President of Scotch & Soda USA and Global Business Operations. He brings 25 years’ experience running both U.S.

Wholesale 316

Wholesale Accessories Apparel Brand Management 316

Retail TouchPoints

JANUARY 26, 2022

Amazon is bringing its Amazon Go convenience store format to the suburbs with the launch of a location in Mill Creek, Wash. The retailer also is planning an Amazon Go location in the Los Angeles metro area. The larger size won’t be a challenge: in early 2020, Amazon opened a 10,400-square-foot cashierless grocery store in Seattle.

Location 259

Location Store Layout Checkout Planning 259

Retail TouchPoints

SEPTEMBER 12, 2022

The funding, along with $3 million in convertible debt financing from certain Tuesday Morning leaders including CEO Fred Hand, will help the troubled retailer implement an omnichannel turnaround plan. Tuesday Morning was reportedly on the brink of going bankrupt for the second time since 2020, according to The Dallas Morning News.

Finance 246

Finance Fulfillment Planning Store Operations 246

Retail TouchPoints

MAY 26, 2023

Gonzalez joined Vitamin Shoppe in 2020 and has overseen merchandising, marketing, branding, content and creative, product development and private brand initiatives. in February 2023, the first of a planned 12 such openings this year. “I Earlier this month, Franchise Group announced that it would be going private.

Marketing 271

Marketing Location Planning ATS 271

Retail TouchPoints

NOVEMBER 30, 2021

Amazon announced that it would make its JWO technology available to other retailers in March 2020 , and deployed the technology at an Amazon Fresh store in June 2021. The company plans to equip two of its Whole Foods stores with cashierless solutions in 2022.

Checkout 279

Checkout Payment Services Supermarket Customer Experience 279

Retail TouchPoints

MAY 24, 2021

This Memorial Day offers retailers an opportunity to benefit from pent-up demand: 48% of Americans plan to shop for something over Memorial Day weekend this year, according to a survey by BlackFriday.com conducted through Kelton. In comparison, men are more focused on electronics than women, at 47% and 23% respectively.

Planning 316

Planning Shopping Location Store Operations 316

Retail TouchPoints

MAY 5, 2021

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. Circle K has been upping its fresh options over the past year, including the launch of new products in 1,500 locations during 2020.

Returns 298

Returns Location Planning Marketing 298