Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. The second prong was replacing foundational systems, such as the company’s legacy enterprise resource planning (ERP) system. “It

Planning 249

Planning Wholesale Customer Experience Store Operations 249

Retail TouchPoints

NOVEMBER 17, 2020

Supermajorities of the company’s noteholder groups have committed to vote in favor of the RSA plan, which Guitar Center forecasts will be completed before the end of 2020. Additionally, Guitar Center has negotiated $375 million in Debtor-In-Possession financing and plans to raise $335 million in new senior secured notes.

Planning 163

Planning Finance Shipping Management 163

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 247

Checkout Payment Services Supermarket Customer Experience 247

Retail TouchPoints

JUNE 16, 2023

Dunn originally departed from Walmart and Bonobos in 2020 but did not provide information about the reasons for his departure or his future plans. He will partner with Express CEO Tim Baxter and Bonobos President John Hutchinson to help drive the future of the brand.

Fashion 231

Fashion Customer Experience Planning Management 231

Retail TouchPoints

MAY 5, 2023

Current plans reportedly call for one Bloomie’s in Seattle and four Market by Macy’s in unannounced markets, according to CNBC. CEO Jeff Gennette told the media outlet that 2023 will be a pivotal test period for the off-mall strategy, and that the retailer will decide on its further expansion plans by the end of the year.

Department Stores 254

Department Stores Checkout Location Planning 254

Retail TouchPoints

APRIL 3, 2024

Incorporate Promotions and Sales When planning your digital signage content, consider the frequency and timing of sales and promotions. By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance.

Promotions 259

Promotions Customer Experience Point of Sale Accessories 259

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 285

Accessories Apparel Fashion Returns 285

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Part of FTD’s growth plan is to expand from the approximately 2,000 florist member customers currently using the platform to at least 5,000 within the next two years.

Payment Services 233

Payment Services Customer Experience Fulfillment Point of Sale 233

Retail TouchPoints

AUGUST 27, 2020

Bankruptcy Court for the Eastern District of Virginia has approved the J.Crew Group reorganization plan, paving the way for the parent company of J.Crew , J.Crew Factory and Madewell to emerge from Chapter 11 in early September. The plan provides $400 million in exit financing and $400 million in new term loans.

Finance 337

Finance Planning Store Operations Customer Experience 337

Inside Retail

SEPTEMBER 20, 2023

The company operates KFC, Pizza Hut, Taco Bell and partners with Lavazza to develop coffee shop concepts too. Key highlights In her presentation during the Investor Day, Wat unveiled some key financial highlights for the company and outlined future expansion plans in China. billion and an operating profit of $673 million.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Inside Retail

SEPTEMBER 20, 2023

The company operates KFC, Pizza Hut, Taco Bell and partners with Lavazza to develop coffee shop concepts too. Key highlights In her presentation during the Investor Day, Wat unveiled some key financial highlights for the company, and outlined future expansion plans in China. billion and an operating profit of $673 million.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Retail TouchPoints

APRIL 19, 2023

Since launching its first non-food partnership in 2020 and the introduction of its dedicated Kids and Baby category in 2021, Uber’s grocery, retail and new verticals business has grown to more than 100,000 merchant partners. and Canada in a statement.

Accessories 224

Accessories Planning Consumer Shopping 224

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 239

Customer Experience Shipping Location Promotions 239

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022. Since the middle of 2020, several of the country’s largest retailers have taken steps to raise associates’ pay.

Planning 277

Planning Marketing Store Operations ATS 277

Retail TouchPoints

OCTOBER 1, 2022

Now is the time for interested third parties to plan their strategy for entering the cannabis sector, according to Walsh. Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. What are the challenges?

Customer Experience 292

Customer Experience Consumer Promotions Planning 292

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Fulfillment 222

Fulfillment Payment Services Beauty and Health Checkout 222

Retail TouchPoints

FEBRUARY 11, 2021

As the first step in a planned three-year, $250 million technology upgrade, Bed Bath & Beyond will deploy Oracle Cloud as its Enterprise Resource Planning (ERP) solution, providing the retailer with real-time financial, supply chain and merchandising solutions.

Inventory Management 173

Inventory Management Space Planning Fulfillment Planning 173

Retail TouchPoints

JUNE 30, 2020

Nike is planning phased job cuts that are expected to begin in late July and last through the fall, but there are few specifics about how many people the retailer plans to let go in total. For the three-month period ending May 31, 2020, the company experienced a net loss of $790 million compared to the same period the previous year.

Planning 260

Planning Consumer Store Operations Customer Experience 260

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Supply Chain Management 223

Supply Chain Management Fulfillment Shipping Inventory Management 223

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Prime Day and the Last Mile Will Shape Holiday 2020. Market at Samsung Electronics America Display Division. “We

Payment Services 248

Payment Services Fulfillment Location Shipping 248

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020.

Payment Services 171

Payment Services Returns Specialty Retailers Promotions 171

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue.

Location 149

Location Shipping Apparel Returns 149

Retail TouchPoints

MAY 5, 2023

Beautyque: Founded with Personalization in Mind Beautyque NYC has had its fingers on the pulse of beauty customers since its inception. Khemiri, who has a background as a financial analyst, and Co-founder Sylvie Giret were finalizing a lease for their first SoHo store in March 2020 — right at the start of the pandemic.

Returns 275

Returns Shopping Planning Store Operations 275

Retail TouchPoints

DECEMBER 14, 2020

However, retailers have risen to the occasion and adjusted their operations accordingly — and now they need to look to the future and plan for a post-pandemic future, according to the Enabling a Resilient & Connected Supply Chain in a Post-Pandemic World webinar from the IoT Consort i um and GS1 US. “I

Shopping 293

Shopping Merchant Services Fulfillment Returns 293

Retail TouchPoints

MAY 12, 2021

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. It had been planned for years, but COVID-19 created significant urgency. Planning for Improvement.

Shopping 202

Shopping Checkout Location Planning 202

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. He joined the DG real estate and development team in 2020 and most recently served as vice president of real estate.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. The increased demand and need for retailers to scale their fulfillment and customer care workforce has led to us hiring approximately 20%.

Fulfillment 297

Fulfillment Department Stores Shipping Planning 297

Retail TouchPoints

AUGUST 7, 2020

Initial traffic reports, beginning when the pandemic broke internationally in January 2020 to present day, outline consumer behavior in countries farther into the COVID-19 timeline than the U.S. Below are takeaways from China and South Korea’s recovery from the COVID-19 pandemic: Global Traffic Insights: Looking At China And South Korea.

Store Operations 255

Store Operations Consumer Finance Apparel 255

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. He joined the DG real estate and development team in 2020 and most recently served as vice president of real estate.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Retail TouchPoints

JULY 20, 2020

The Groceries from Walmart service is currently available on the Yahoo Mail iOS app and desktop, with plans to add Android service later in 2020. Yahoo Mail users will get personalized grocery recommendations based on their Yahoo profiles. Yahoo is owned by Verizon Media.

Shopping 190

Shopping Checkout Consumer Location 190

Retail TouchPoints

JULY 6, 2020

The mall operator joined with Authentic Brands and mall owner Brookfield Property Partners to purchase Forever 21 out of bankruptcy in February 2020. Lucky Brand owes Simon Property Group $4.6 million in rent, according to court documents.

Finance 186

Finance Wholesale Apparel Planning 186

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. By March 2022, this had declined to $8.7

Checkout 291

Checkout Location Shopping Consumer 291

Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic. Tractor Supply is scheduled to release its Q2 2020 earnings on July 23.

Returns 152

Returns Marketing Planning Management 152

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. So while the returns process should be as painless as possible for your customer, it is also an important touch point to create positive customer experiences and even harvest valuable information.

Returns 335

Returns Drop-Shipping Consumer Apparel 335

Retail TouchPoints

NOVEMBER 17, 2021

In China alone, livestreaming sales were estimated at $66 billion in 2019 and $160 billion in 2020, and are projected to reach $300 billion in 2021, according to Bryan Amaral, Founder and CEO of Clientricity. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems.

Consumer 285

Consumer Shopping Shipping Planning 285

Retail TouchPoints

AUGUST 5, 2020

Now, retailers are urgently focused on making their shopping experience digital, contactless and pandemic-proof. An often-repeated statement is “all of our digital plans for the next five years will be executed in the next 12 months.” As of June, the country has opened all stores and restaurants. The country is opening up.

Supermarket 250

Supermarket Returns Shopping Department Stores 250

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. trillion to GDP in 2020, reports the US Bureau of Economic Analysis.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138