Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Returns Merchant Services Drop-Shipping Accessories 152

Independent Retailer

JULY 26, 2022

” Let customer keep their returns. With ecommerce sales for 2021 increasing 14 percent over 2020, there is no question that shipping acumen has never been more important for retailers’ overall success. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Slim down package weight.

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Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. The new Target Circle experience was designed to flex and grow with our guests to deliver more value and ease — no matter how you choose to shop with us — so every visit feels personal, rewarding and made just for you.”

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Retail TouchPoints

SEPTEMBER 21, 2021

Online personal styling service Stitch Fix is continuing to expand beyond its core subscription fashion service into direct buying with the launch of Freestyle, a personalized shopping experience that allows anyone to buy items anytime without being a current subscriber. This is a foray into that chapter of our future.”.

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Shopping Fashion Accessories Shipping 214

Retail TouchPoints

OCTOBER 29, 2020

Economists are predicting a flat or modest increase in holiday sales compared to 2019, but they expect a big increase in online holiday shopping. Consumers love it because they avoid shipping fees and delays, since the goods are often available within an hour of making an order. vs. 2019, when sales amounted to $145 billion.

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Merchant Services Accounting Shipping Returns 154

Retail TouchPoints

APRIL 27, 2023

However, one sustainable investment management firm’s data indicates that ecommerce can generate 17% less greenhouse gas emissions than brick and mortar retail shopping, and other studies report similar ecommerce advantages. In 2020, 62% of consumers had made that kind of switch.

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Drop-Shipping Returns Shipping Consumer 279

Retail TouchPoints

OCTOBER 16, 2020

A one-of-a-kind year has led to a one-of-a-kind Prime Day, as economic and political pressures created a new slew of challenges for the shopping holiday. Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. billion in third-party sales and $1.4

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Promotions Advertising Shopping Fulfillment 164

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. One in four consumers are shopping more with small brands. on average.

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Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Fulfillment Drop-Shipping Apparel Shipping 270

Retail TouchPoints

NOVEMBER 9, 2021

As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods — and platform operators are taking notice. eBay has expanded its refurbished goods offering, where shoppers can find discounted inventory from brands including Apple, Samsung and Dyson.

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Returns Sporting Goods Accessories Consumer 303

Retail TouchPoints

MAY 21, 2021

Blue Apron, Freshly and HelloFresh are among the businesses that saw a flood of new customers in 2020; and. There are subscription shopping services now available too. More than one-third of Americans said that none of the gifts they gave during the 2020 holiday season were shipped. Only 15.5%

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Merchant Services Drop-Shipping Shipping Consumer 279

Retail TouchPoints

NOVEMBER 4, 2022

Getting last-mile delivery right is important for companies in a world quickly becoming consumed with online shopping. Last-mile delivery has gained significance in recent years as ecommerce has taken hold of global shopping habits. Including sustainable delivery options and offering free, easy returns can take that even farther.

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Shipping Fulfillment Consumer Shopping 278

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. The new Target Circle experience was designed to flex and grow with our guests to deliver more value and ease — no matter how you choose to shop with us — so every visit feels personal, rewarding and made just for you.”

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Planning Beauty and Health Payment Services Checkout 130

Inside Retail

JUNE 27, 2022

Since 2020, the global logistics industry has seemingly gone off the rails. Both 2020 and 2021 saw record-breaking levels of consumer demand brought about by the pandemic and subsequent lockdowns. According to a recent survey from McKinsey , approximately 75 per cent of respondents said they prefer omnichannel shopping. .

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Shipping Consumer Shopping Accounting 130

Retail TouchPoints

APRIL 9, 2021

BOPIS is a hybrid shopping experience allowing customers to buy items online and then pick them up in a physical store. 2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. We should not expect our shopping experiences to return to normal for a sizable amount of time.

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Sporting Goods Returns Shopping Apparel 306

Inside Retail

NOVEMBER 29, 2023

“We don’t hold stock, handle payments or shipping. The app plays a key role in increasing overall customer satisfaction within the online fashion retail space, which results in purchases that are significantly less likely to be returned. We’re a technology platform,” Mys Tyler CEO and founder Sarah Neill told Inside Retail.

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Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged. News & World Report.

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Customer Retention Shipping Point of Sale Consumer 287

Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Regardless, these communications will be crucial to whether holiday customers return throughout 2021. There are numerous platforms and shipping solutions that offer this kind of tracking and they’re worth looking into.

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Drop-Shipping Shipping Consumer Planning 176

Inside Retail

APRIL 22, 2021

Looking ahead to the future of online shopping, three key trends in particular are likely to have lasting implications. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Direct-to-consumer selling. Fulfilment of the future.

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Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example.

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Returns Consumer Marketing Comparison Shopping 278

Inside Retail

JULY 6, 2021

The unprecedented disruptions of 2020 unravelled retail assumptions and exemplified retailers’ resilience in the face of drastically changed customer demands. Shopping at the edge” will expand. Digital, mobile, chatbots, social, curb-side — shopping now happens anywhere and anytime. Personalisation is the new black.

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Retail TouchPoints

OCTOBER 21, 2021

In the world of ecommerce, Google is a bit of an anomaly: while a relatively minor player in the marketplace landscape compared to giants like Amazon and eBay , it is at the same time central to the shopping journeys of millions of consumers every day. We’re Not a Retailer, We’re Not a Marketplace’.

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Merchant Services Advertising Shopping Drop-Shipping 298

Retail Geek

JANUARY 8, 2021

This week we recap the commerce results for Holiday 2020 (including the data sources you can use to get a read for yourself), give an update on #shipageddon, and cover some industry news. 2019 2020 YoY %Ch Stores $864.69 $822.79 -4.8% Scot: [0:54] 2020 one here get you out of the. Online $140.28 $190.47 Total $1004.97 $1013.26

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Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. adults say they begin their online shopping search on Amazon. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. It’s no secret that Amazon is the ecommerce titan.

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Merchant Services Payment Services Fulfillment Shipping 240

Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales.

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Drop-Shipping Fulfillment Consumer Shipping 297

Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store. Enter unified commerce.

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Shipping Point of Sale Customer Experience Fulfillment 183

Retail TouchPoints

FEBRUARY 15, 2022

Meanwhile, rising energy, shipping and labor costs means higher prices for many grocery items. Grocery shopping experiences will become more specialized. To retain their customers, grocers will provide unique and personalized online shopping experiences that foster customer loyalty — or else go out of business.

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Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email.

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Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. This approach can reduce fraud losses and improve the shopping experience for good customers. Screen every order, even those from returning customers. Consumers in every age bracket are in fraudsters’ sights.

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Merchant Services Accounting Payment Services Returns 286

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. As an omnichannel retailer, making it easier to shop the brand is the main priority, Shaughnessy told Inside Retail. “A

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Retail TouchPoints

JUNE 15, 2021

respondents indicated that ground shipping is their preferred method for replenishing wardrobe staples, and 43% indicated that curbside pickup is their preferred fulfillment method for replenishing or replacing household staples. Profitably Managing Returns. With the surge in online shopping has come a surge in returns.

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Drop-Shipping Fulfillment Returns Consumer 222

A1 Retail

FEBRUARY 4, 2022

81% of consumers would write off a retailer if they saw issues with return process. 61% say easy returns result in exchanges over refunds. 89% of consumers identify ease of returns as top priority when purchasing online. The need for seamless returns . However, at every opportunity, a refund could become an exchange.

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Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 It is one of the world’s largest aggregators for independent and DTC brands, which sell through Verishop’s website and mobile app, and provides new ways to shop with personalised content feeds and livestream shopping.

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Retail TouchPoints

MARCH 17, 2021

Holiday 2020 was unlike any other for ecommerce growth. In November and December, Adobe Analytics reported that online shopping grew 32.2% This massive increase put significant strains on the supply chain as well as shipping and delivery. from 2019, totaling $188.2

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365 Retail

NOVEMBER 17, 2021

Nearly a quarter of consumers across the globe predict they will spend more on gifts in 2021, in contrast to their holiday spending in 2020. When asked about the rationale behind this projected increase, the top two reasons were to make up for missed holidays in 2020 (52%), followed by an improved financial situation (34%).

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Payment Services Shopping Returns Fulfillment 52

Retail TouchPoints

NOVEMBER 16, 2020

For ecommerce retailers — particularly those in the fashion sector — this represents a massive opportunity to heighten sales, lower returns and offer customers a new way to shop online. While online shopping for clothing is nothing new, the sheer number of brands, styles and influencers working in the ecosystem is larger than ever.

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Retail Focus

OCTOBER 4, 2022

of all retail spending when the pandemic was at its peak in 2020. All of which has a knock-on effect for retailers and could prompt a worrying trend – especially as we approach peak shopping and shipping season in 2022. It’s fair to say the world of e-Commerce has changed drastically in recent years.

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