Retail TouchPoints

JANUARY 27, 2021

BJ’s Wholesale Club will strengthen support for its drop-ship program with online order fulfillment and delivery accuracy solutions from CommerceHub. The retailer has enhanced several of its omnichannel offerings in recent years, including the launch of curbside pickup at all club stores in August 2020.

Drop-Shipping 149

Drop-Shipping Shipping Fulfillment Wholesale 149

Inside Retail

DECEMBER 20, 2021

People were shopping in stores and Black Friday, Cyber Monday were becoming successful sale events on those specific days. But people were starting to shop for Christmas around that time. In November, consumers became aware of global supply chain issues, spiking fear into them that Christmas shopping may be a major challenge.

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Shopping Fulfillment Consumer Customer Experience 246

Retail TouchPoints

SEPTEMBER 25, 2020

The change in priorities was made in response to shopper behavior during the first half of the retailer’s fiscal 2020, when Target.com racked up visits from more than 10 million new customers and demand for same-day fulfillment quadrupled.

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Fulfillment Shopping ATS 194

Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” JCPenney also is launching a cross-country “Shopping is Back!” JCPenney is transforming itself with innovation and imagination and is ready to get back to connecting with our customers through shopping.”.

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Shopping Department Stores Fulfillment Returns 286

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. The launch of Amazon.ie

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Fulfillment Finance Returns Management 192

Retail TouchPoints

MAY 17, 2024

Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. By incorporating AI, retailers can reduce the volume of returns while improving the shopping experience for their customers. Agile fulfillment. According to the NRF, U.S. of retail sales, and, worryingly, 13.7%

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Returns Fulfillment Inventory Management Apparel 225

Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

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Shopping Fulfillment Location Planning 293

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle. year-over-year.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

MARCH 3, 2021

Online grocery boomed last year, becoming one of the fastest-growing ecommerce segments, according to Barrons : online grocery sales grew 60% YoY in 2020. Instacart was a key player in this rapid evolution, adding more than 200 new retailers in 2020 including Walmart , 7-Eleven and Family Dollar.

Beauty and Health 149

Beauty and Health Finance Advertising Management 149

Retail TouchPoints

MARCH 11, 2021

The pandemic has weighed heavily on brick-and-mortar retail in general and shopping centers in particular, but the industry is now emerging into a new world with new opportunities. While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation.

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Shopping Outdoor Fulfillment Returns 238

Retail TouchPoints

OCTOBER 16, 2020

A one-of-a-kind year has led to a one-of-a-kind Prime Day, as economic and political pressures created a new slew of challenges for the shopping holiday. Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. billion in third-party sales and $1.4

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Promotions Advertising Shopping Fulfillment 163

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

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Management Customer Experience Shopping Consumer 165

Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. In 2011, less than 1% of grocery shopping was done online. COVID obviously changed that, almost overnight.

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Fulfillment Shopping Returns Customer Experience 265

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. and Louisiana since late 2020. The retailer also teamed up with Ford Motor Co.

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Marketing Fulfillment Location Shopping 226

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. of sales fulfilled by its stores — a sign that the retailer is ready to tackle the holiday season.

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Fulfillment Department Stores Customer Experience Fashion 188

Retail TouchPoints

DECEMBER 14, 2020

The industry has come a long way from the scramble of March 2020, when essential retailers’ shelves were empty and non-essential retailers had to revamp their entire business models. “I Retailers need to connect the dots of overall shopping behavior rather than silo information based on where transactions were initiated or completed.

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Shopping Merchant Services Fulfillment Returns 293

Inside Retail

APRIL 22, 2021

Looking ahead to the future of online shopping, three key trends in particular are likely to have lasting implications. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Fulfilment of the future. Direct-to-consumer selling.

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Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

JUNE 16, 2020

Not because people wanted to squeeze the avocados and the melons, but because when you go to a grocery store, you’re basically walking into a warehouse and you’re picking and packing your own shopping cart. Now it’s 20-odd years later, and we’ve just about figured it out. Is that a bad thing? Absolutely not.

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Fulfillment Consumer Apparel Shopping 174

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

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Consumer Loss Prevention Fulfillment Store Layout 247

Inside Retail

AUGUST 22, 2021

As shown in the study, Australian consumers have consistently reported lower spending hesitancy on e-commerce platforms since 2020 as a result of Covid-19. “In In Australia, more than half of consumers now say that they prefer to shop online instead of in stores since the pandemic,” says Boyer. “So

Shopping 173

Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

OCTOBER 29, 2020

Economists are predicting a flat or modest increase in holiday sales compared to 2019, but they expect a big increase in online holiday shopping. These “click-and-collect” sales are expected to jump 60% by the end of 2020, but that increase will come at a cost because customers aren’t the only ones waiting to take advantage.

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Merchant Services Accounting Shipping Returns 152

Retail TouchPoints

OCTOBER 6, 2021

The Home Depot has been expanding its last mile capabilities in response to an 86% surge in digital sales in fiscal 2020. More than half of these orders were fulfilled through stores, making them valuable staging points for the last mile.

Fulfillment 251

Fulfillment Supermarket Returns Marketing 251

Inside Retail

JANUARY 31, 2022

Through the Aldi Shop&Go app, shops track customers with a number of high-tech cameras as they make their way through the store; they are automatically charged once they leave – mirroring the model set out by Amazon’s first Go store, launched in 2016, which offers a range of packaged ready-to-eat meals.

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Checkout Shopping Supermarket Payment Services 130

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. We’ll look at these key elements of a positive and profitable holiday shopping program that will help you make a meaningful contribution to excellent client outcomes.

Shopping 249

Shopping Shipping Beauty and Health Promotions 249

Retail TouchPoints

AUGUST 18, 2021

The biggest standout was Target’s same-day digital services, which grew nearly 55% in 2021 on top of the 270% growth posted in 2020. compared to 2020. growth experienced in Q2 2020. Digital comparable sales grew 10% , following 195% growth in 2020. Walmart Posts Solid Ecommerce Growth. compared to Q. on top of 10.9%

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Grocer Advertising Fulfillment Shopping 271

Retail TouchPoints

AUGUST 30, 2021

Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. More than 95% of Target’s Q2 sales were fulfilled from stores, the result of years of developing and perfecting the fulfillment process. year-over-year and 5.8%

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Consumer Fulfillment Department Stores Sporting Goods 303

Retail TouchPoints

JUNE 7, 2021

Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. Then came the challenges of COVID-19 and even the holdout businesses — local restaurants, corner shops, discount outlets — were scrambling to go online. In the midst of these accelerated changes, few jobs have changed more than retail work.

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Fulfillment Point of Sale Consumer Shopping 264

Retail TouchPoints

JULY 20, 2020

Online grocery shopping has surged since COVID-19 made consumers wary about visiting brick-and-mortar locations in person, and this new partnership was established to help make the process easier for customers. “The Yahoo Mail users will get personalized grocery recommendations based on their Yahoo profiles. Yahoo is owned by Verizon Media.

Shopping 190

Shopping Checkout Consumer Location 190

365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

Fulfillment 52

Fulfillment Store Layout Shipping Consumer 52

Retail TouchPoints

MAY 12, 2021

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. Many noted that their positive perception of T&C’s COVID-19 response has increased their loyalty.

Shopping 202

Shopping Checkout Location Planning 202

Retail TouchPoints

APRIL 4, 2024

REI and Trex have worked together since 2020 to divert plastic film waste from the retailer’s stores and fulfillment centers, using it to make Trex’s eco-friendly composite decking.

Outdoor 195

Outdoor Fashion Fulfillment Wholesale 195

Retail TouchPoints

NOVEMBER 4, 2021

In September 2021, the retailer partnered with Instacart to launch Kroger Delivery Now , a virtual convenience store fulfilled by Kroger that delivers items from a selection of 25,000 fresh groceries and household essentials in as little as 30 minutes. Kroger has been bolstering its omnichannel operations in recent months.

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Fulfillment Shipping Promotions Location 253

Retail TouchPoints

SEPTEMBER 29, 2020

Customers selecting home delivery on the Bed Bath & Beyond and buybuy BABY websites will have their orders fulfilled in stores by personal shoppers working with Shipt , a division of Target. Customers using the Bed Bath & Beyond and buybuy BABY websites will be charged a flat rate of $4.99 for orders over $39.

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Fulfillment Apparel Location Shopping 317

Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales.

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Drop-Shipping Fulfillment Consumer Shipping 268

Retail TouchPoints

SEPTEMBER 3, 2021

Walmart first began testing a $12 minimum wage in 500 stores in early 2020. With no physical stores in any of the five boroughs, Instacart will fulfill orders from the area’s two closest locations, in Valley Stream, N.Y. In 2020, Walmart edged out Amazon as the leading grocery ecommerce retailer in the U.S. and Secaucus, N.J.

Fulfillment 220

Fulfillment Location Planning Shopping 220

Retail TouchPoints

MARCH 2, 2021

The retailer is seeking to be “more responsive and flexible as we continue to refine our operating model going forward in response to the incredibly rapid change and how customers want to shop with us,” said CEO Corie Barry during an earnings call. in fiscal 2020, well above the 17% growth experienced in 2019.

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Fulfillment Shipping Location Management 151

Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 As far back as May 2020, an Ipsos study indicated that two-thirds of Americans were buying directly on, or discovering products through, social media. TikTok’s Hashtag Challenge Plus enables users to shop for products associated with a sponsored hashtag.

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Social Commerce Beauty and Health Merchant Services Fulfillment 264