Retail TouchPoints

MAY 12, 2021

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. Many noted that their positive perception of T&C’s COVID-19 response has increased their loyalty.

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365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

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Retail TouchPoints

JULY 20, 2020

Without leaving their email inboxes, Yahoo Mail users will now be able to browse, add to cart and purchase essential groceries from Walmart and pick them up at a nearby store. The new ‘Groceries from Walmart’ feature that lives within Yahoo Mail takes one more step out of our customers’ days, helping them shop when, how and where they want.”.

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Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

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Retail TouchPoints

SEPTEMBER 3, 2021

Walmart first began testing a $12 minimum wage in 500 stores in early 2020. With no physical stores in any of the five boroughs, Instacart will fulfill orders from the area’s two closest locations, in Valley Stream, N.Y. In 2020, Walmart edged out Amazon as the leading grocery ecommerce retailer in the U.S.

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Retail TouchPoints

JULY 1, 2020

billion during Q1 2020 as its revenue, hit by extended store closures, dropped to $3 billion from $5.5 The first quarter of 2020 was challenging for the country, the industry and Macy’s Inc.,” While our stores are reopened, we expect that the COVID-19 pandemic will continue to impact the country for the remainder of the year.

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Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. Hybrid Shopping is Here to Stay. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center.

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Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. Relieving Pressure On Stores.

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Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. Holiday shopping insights from the Adobe Digital Economy Index predict that ecommerce will become even more ubiquitous, with U.S.

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Retail TouchPoints

NOVEMBER 29, 2023

The retailer, which has been shifting its store fleet to feature more small-format and outlet stores, had partnered with DoorDash rival Instacart for on-demand deliveries in November 2020 , a relationship that has continued. To mark the partnership, consumers can get $15 off Best Buy orders totaling $55 or more through Dec.

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Retail TouchPoints

NOVEMBER 18, 2021

Holiday shopping season is upon us. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2 Embrace the Need for Speed .

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Retail TouchPoints

MARCH 3, 2021

Target will build off its 2020 momentum by investing $4 billion annually in new store openings, remodels for existing stores and supply chain upgrades over the next several years, the retailer announced during an earnings call. billion invested in operations during 2020.

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Retail TouchPoints

JULY 29, 2021

A toy shop that gave the world Barbie, Mr. Potato Head and other wonderful creations. The toy seller, which at its peak had more than 1,500 stores around the world, was part of the fabric of American childhood for more than half a century. With stores closed for most of the year, ecommerce was the main driver of this growth.

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Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

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Retail TouchPoints

FEBRUARY 15, 2021

Facing a near-apocalyptic situation, retailers have had to pivot quickly, creatively and competently in order to withstand the chaos of the 2020 economy. Among the winning strategies was a shift to ecommerce operations. The in-store experience remains a crucial part of consumer expectations. The Online-Offline Hybrid.

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Retail TouchPoints

JUNE 7, 2022

Brok, who took the CEO job in September 2020, is a retail and brand veteran with more than 30 years’ experience, most recently as President of EMEA for Starbucks. Prior to that position Brok spent more than eight years at Nike , eventually serving as its VP, Global Product and Merchandising Operations and Analytics.

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Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Q3 2020 net sales for all channels climbed 25.3% We launched the service in April 2020, after our website’s traffic had doubled and app installations had risen by 2.5X year-on-year.

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Retail TouchPoints

JUNE 5, 2023

Powered by Instacart , Aldi will offer nearly 2,000 of its most-shopped items for delivery in as fast as 30 minutes. We know our customers live hectic lives, and sometimes that means they don’t have time to make it to the grocery store — even for a quick trip,” said Scott Patton, VP of National Buying at Aldi in a statement. “We

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365 Retail

NOVEMBER 3, 2023

The retail industry is at a pivotal juncture, with the World Economic Forum estimating a 30% increase in emissions from last-mile deliveries by 2030 if current online shopping trends persist. Since the acquisition, Majestic has launched 14 new stores , refurbished existing ones, and expanded its Majestic Commercial division.

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Retail TouchPoints

NOVEMBER 19, 2021

Stores and fulfillment centers are well staffed and our price position remains strong. Notably, Walmart didn’t kick off the holiday shopping season with October promotions like many other retailers, including rivals Target and Amazon. In-store sales rose nearly 22% year-over-year, but DTC sales fell 13.5%. Target saw 12.7%

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Retail TouchPoints

SEPTEMBER 22, 2022

There’s also the hidden cost around omnichannel operations. After a couple of years of getting really scrappy to leverage the store in new and creative ways, particularly around fulfillment, retailers are looking to figure out how to automate and create scale.

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Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. FTD demonstrates a similar passion in their latest endeavor [with] MercuryOnline, which will unlock new opportunities for growth for thousands of individual florists.”.

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Retail TouchPoints

APRIL 19, 2023

Since launching its first non-food partnership in 2020 and the introduction of its dedicated Kids and Baby category in 2021, Uber’s grocery, retail and new verticals business has grown to more than 100,000 merchant partners.

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Retail TouchPoints

MARCH 31, 2023

Key elements include opening 65 freestanding and shop-in-shop stores by 2026 and offering its jeans and sportswear on China’s major ecommerce marketplaces. True Religion has partnered with Aurorae Group, owner of Evisu Group , for its long-planned expansion into China.

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Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S.

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Retail TouchPoints

NOVEMBER 11, 2020

For instance, the retailer fulfilled 25% to 30% of orders through contactless curbside pickup, and the infrastructure put in place to accomplish this will remain valuable through the holidays. Not every shopper wants curbside pickup, and AT&T also has put tools in place to make the in-store shopping experience as safe as possible. “The

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Retail TouchPoints

JULY 29, 2020

The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We We started the program with NewStore in earnest in January 2020 and started rolling the system out to stores in the beginning of June,” Larocque said.

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Retail TouchPoints

OCTOBER 19, 2020

“We’ve been steadily expanding our ecommerce options to ensure our customers can shop whenever, wherever and however it best fits their life,” said Lisa Harper, CEO of Belk in a statement. Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”.

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Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? There are two key factors of the shopping experience that will help promote retailer success after the holidays. As was mentioned earlier, the transaction does not start when the customer enters the store, and it does not end when the customer makes the purchase. Next Steps.

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Retail TouchPoints

JUNE 12, 2020

during Q1 2020, and unlike many other retailers that made up some of the difference with e-Commerce growth, its online sales, including rentals, fell 31.9%. The retailer also reported a same-store sales increase of 2.4%. However, the pandemic forced Tailored Brands to close all its shops and e-Commerce fulfillment centers in the U.S.

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Retail TouchPoints

OCTOBER 14, 2020

They also provide an answer to some of the challenges created by the pandemic, as executives from Woodman’s Markets and Badger Technologies discussed during a session titled The Rise Of Robotics In Retail at the 2020 Retail Innovation Conference.

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Retail TouchPoints

NOVEMBER 20, 2020

While Macy’s has had to close its store in the Cielo Vista Mall in El Paso, Texas, due to a surge in cases in the area, the retailer is continuing to use this and another shuttered location as dark store fulfillment centers. “We Like many other omnichannel retailers, Macy’s has focused more of its efforts on ecommerce in 2020.

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Retail TouchPoints

OCTOBER 1, 2022

Now consumers expect omnichannel shopping options for cannabis just like they do for everything else. Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. We believe we’re going to continue to see the spend.

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Theatro

MAY 3, 2021

Today’s customers expect one simple, holistic shopping experience whether they are shopping online or in-store. Over the past year, surging numbers of consumers embraced the conveniences of placing orders online to either pick up in-store or have delivered straight to their doorstep.

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Inside Retail

FEBRUARY 27, 2023

From 2020-22, retailers took the opportunity to accelerate their digital transformations. As economies across the world reopen and store foot traffic enjoys a healthy rebound, many retailers are turning their attention to what they should do next with the investments that were made during the pandemic.

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Retail TouchPoints

MARCH 5, 2024

Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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Retail TouchPoints

FEBRUARY 3, 2021

Looking only at the data for the first two months of 2020, you might have been tempted to declare — and not without good reason — that it was shaping up to be a banner year for brick-and-mortar retailers. In the last week of February, national in-store traffic was up 3.5% compared to the previous year.

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