Retail TouchPoints

JANUARY 27, 2021

BJ’s Wholesale Club will strengthen support for its drop-ship program with online order fulfillment and delivery accuracy solutions from CommerceHub. The retailer has enhanced several of its omnichannel offerings in recent years, including the launch of curbside pickup at all club stores in August 2020.

Drop-Shipping 149

Drop-Shipping Shipping Fulfillment Wholesale 149

I Vend

NOVEMBER 17, 2021

Recent times have seen the growth of the phenomenon known as hybrid retailing – the online/offline integration of shopping channels to the point where they are completely intertwined and inseparable. iVend Retail for Hardware Don’t risk anything less than an outstanding customer experience.

Customer Experience 95

Customer Experience Fulfillment Payment Services Returns 95

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. The launch of Amazon.ie

Fulfillment 197

Fulfillment Finance Returns Management 197

Retail TouchPoints

NOVEMBER 18, 2020

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery.

Customer Experience 209

Customer Experience Kiosk Clienteling Fulfillment 209

Retail TouchPoints

MAY 17, 2024

Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. Agile fulfillment. According to the NRF, U.S.

Returns 246

Returns Fulfillment Inventory Management Apparel 246

Retail TouchPoints

DECEMBER 29, 2023

Nike is a standout performer in the apparel market with the highest brand value of any mass apparel brand, approximately $110 billion, and in 2020 the global sneaker market was valued at approximately $79 billion , which is predicted to hit $120 billion by 2026.

Apparel 225

Apparel Fulfillment Returns Customer Experience 225

Retail TouchPoints

MARCH 18, 2021

While some industry watchers predicted that the boon to online grocery would subside later in 2020, that never happened. Online grocery shopping sales grew 54% for the year and are predicted to top $100 billion in 2021. What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience.

Fulfillment 178

Fulfillment Grocer Inventory Management Customer Experience 178

Retail TouchPoints

JANUARY 5, 2024

That pace of advancement is only accelerating as retailers continue to find new ways to create the ultimate customer experience, leaving everyone asking, “What’s next?” The Warehouse and the Customer Experience: The Three Stages of Change The best way to understand where retail logistics is going is to first understand where it’s been.

Fulfillment 234

Fulfillment Customer Experience Consumer Shopping 234

Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

Shopping 299

Shopping Fulfillment Location Planning 299

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Management 166

Management Customer Experience Shopping Consumer 166

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. of sales fulfilled by its stores — a sign that the retailer is ready to tackle the holiday season.

Fulfillment 190

Fulfillment Department Stores Customer Experience Fashion 190

Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. In 2011, less than 1% of grocery shopping was done online. COVID obviously changed that, almost overnight.

Fulfillment 271

Fulfillment Shopping Returns Customer Experience 271

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. and Louisiana since late 2020. The retailer also teamed up with Ford Motor Co.

Marketing 232

Marketing Fulfillment Location Shopping 232

Retail TouchPoints

DECEMBER 14, 2020

The industry has come a long way from the scramble of March 2020, when essential retailers’ shelves were empty and non-essential retailers had to revamp their entire business models. “I Retailers need to connect the dots of overall shopping behavior rather than silo information based on where transactions were initiated or completed.

Shopping 297

Shopping Merchant Services Fulfillment Returns 297

Retail TouchPoints

DECEMBER 5, 2023

31, 2024) as part of its multi-year modernization plan, including the unveiling of a “Store of the Future” in Mississauga, Ontario, the debut of the first Walmart Health Hub in Canada, more than $300 million spent on store remodels and renovations, and an expansion of the retailer’s fulfillment network to enhance the ecommerce experience.

Fulfillment 189

Fulfillment Shipping Shopping Location 189

Retail TouchPoints

JULY 15, 2022

The pandemic threatened the livelihood of brick-and-mortar retailers, especially those with a strong presence in shopping malls. The process began in March 2020, when Build-A-Bear and Deck Commerce tapped into the retailer’s POS to gain insight into the inventory feeds in five stores.

Fulfillment 279

Fulfillment Shipping Inventory Management Location 279

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Do you foresee one taking precedence over the other during the holiday season?

Consumer 252

Consumer Loss Prevention Fulfillment Store Layout 252

Retail TouchPoints

MAY 7, 2024

Over 20% of our consumers are now shopping across multiple categories, and that number continues to increase year over year. But our combination of 37 million consumers that shop every single month — which is multiples larger than anyone else in the U.S. RTP: When I hear “local commerce” I think of the small shop in the center of town.

Merchant Services 243

Merchant Services Grocer Fulfillment Sporting Goods 243

I Vend

OCTOBER 7, 2021

Customer experience is the retail ‘holy grail’ – the all-important goal that retailers must achieve to be successful. I’ve written about customer experience on numerous occasions this year – citing it as one of the top four priorities for retailers in 2021. I’m not telling you anything new there.

Customer Experience 52

Customer Experience Fulfillment Inventory Management Checkout 52

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

Fulfillment 250

Fulfillment Customer Experience Marketing Consumer 250

Retail TouchPoints

JANUARY 20, 2021

Shapaker shared recommendations for what retailers and sellers need to do in order to consolidate the gains made last year, and how the industry (mostly) dodged the “shipageddon” bullet that had been predicted for holiday 2020. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. In Q2 2020, boom, the U.S.

Fulfillment 257

Fulfillment Customer Experience Consumer Shipping 257

I Vend

NOVEMBER 10, 2021

Retail Customer Experience tells us that the top three home improvement chains in the US sold goods worth $54.67 B in Q4 2020, up from $41.88 Shopping behaviours changed, with brick and mortar shopping declining, and a big increase in online purchases. B for the same period the previous year.

Customer Experience 52

Customer Experience Inventory Management Fulfillment Marketing 52

Retail TouchPoints

NOVEMBER 18, 2021

Holiday shopping season is upon us. Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Recent data shows that people plan to buy more gifts and spend more money than they did in 2020.

Supply Chain Management 230

Supply Chain Management Fulfillment Shipping Inventory Management 230

Retail TouchPoints

MAY 12, 2021

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. In partnership with Cushing Terrell, T&C dug deeper into the progress made and what’s still needed down the road.

Shopping 208

Shopping Checkout Location Planning 208

Retail TouchPoints

JUNE 2, 2021

The pandemic put pressure on every retailer’s website, but GNC faced a unique obstacle: the company had rolled out a revamped ecommerce site in January 2020, just in time for social distancing and lockdowns to cause a massive shift toward online ordering.

Drop-Shipping 284

Drop-Shipping Fulfillment Customer Experience Shipping 284

Retail TouchPoints

JUNE 2, 2021

Delivery volumes and expectations for rapid delivery have consistently grown for years, but 2020’s drastic increase in ecommerce demand could not have been predicted. The COVID-19 pandemic triggered an ecommerce boom that has set the stage for coming years by driving a heightened reliance on the convenience of online shopping.

Fulfillment 151

Fulfillment Customer Experience Management Consumer 151

Retail TouchPoints

JULY 20, 2020

Online grocery shopping has surged since COVID-19 made consumers wary about visiting brick-and-mortar locations in person, and this new partnership was established to help make the process easier for customers. “The Yahoo Mail users will get personalized grocery recommendations based on their Yahoo profiles.

Shopping 190

Shopping Checkout Consumer Location 190

Retail TouchPoints

JANUARY 30, 2023

No one will forget the year 2020 — 2021, or 2022 for that matter. The years when the pandemic toppled the global supply chain, forcing retailers to find ways to minimize the effects of disruption while managing unprecedented online shopping behavior — piecing things together however they could.

Fulfillment 254

Fulfillment Consumer Accounting Customer Experience 254

Retail TouchPoints

NOVEMBER 4, 2022

It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Getting last-mile delivery right is important for companies in a world quickly becoming consumed with online shopping. The delivery experience has become an extension of a retailer’s brand.

Shipping 253

Shipping Fulfillment Consumer Shopping 253

Retail TouchPoints

SEPTEMBER 29, 2020

In anticipation of customer demand for more and faster delivery options during the holidays, Bed Bath & Beyond has launched multiple options for same-day home delivery. Customers using the Bed Bath & Beyond and buybuy BABY websites will be charged a flat rate of $4.99 for orders over $39. for orders under that threshold.

Fulfillment 317

Fulfillment Apparel Location Shopping 317

Retail TouchPoints

SEPTEMBER 11, 2020

And if so, how will retailers make up for the loss of this important shopping day? With this in mind, there are some key considerations to keep in mind as you begin initiating your Peak 2020 plan. Invaluable Customer Service. Store Fulfillment Is A Lifeline. Does this mean the end for Black Friday? However, 34% of U.S.

Fulfillment 194

Fulfillment Consumer Shipping Planning 194

Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Q3 2020 net sales for all channels climbed 25.3% We launched the service in April 2020, after our website’s traffic had doubled and app installations had risen by 2.5X year-on-year.

Payment Services 243

Payment Services Location Fulfillment Customer Experience 243

Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 It is one of the world’s largest aggregators for independent and DTC brands, which sell through Verishop’s website and mobile app, and provides new ways to shop with personalised content feeds and livestream shopping.

Boutique 130

Boutique Apparel Fashion Wholesale 130

A1 Retail

AUGUST 16, 2021

The Fragrance Shop (TFS), a UK fragrance retailer, has over 150 fragrance brands and 200 stores. As a result of the partnership with BetterCommerce, TFS has a suite of business tools that serve customers in the fragrance and beauty industry, giving them the products they need and providing excellent experiences online and in-person.

Customer Experience 52

Customer Experience Shopping Dead-Stock Payment Services 52

Inside Retail

NOVEMBER 24, 2021

This holiday shopping season marked record numbers of online shoppers on Black Friday and the biggest online shopping day in US history on Cyber Monday. To better understand the challenges and future opportunities for retail and e-commerce leaders, Blue Yonder launched the Future of Fulfillment Research Report.

Fulfillment 147

Fulfillment Management Consumer Customer Experience 147

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 300

Fulfillment Department Stores Shipping Planning 300

Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

Jewelry 206

Jewelry Merchant Services Customer Experience Wholesale 206