Inside Retail

APRIL 27, 2025

From an Apple store featuring biophilic design to Puma’s casino-inspired Las Vegas shop, these hot new bricks-and-mortar stores are bringing the heat to the retail industry. Our team cant wait to welcome customers and share exceptional personal shopping and support experiences like only Apple can.

Shopping 130

Shopping Location Apparel Boutique 130

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. Both socially conscious shopping and the resale sector already were on the rise before COVID, but the pandemic gave a boost to both. The Cool Factor.

Consumer 351

Consumer Fashion Apparel Returns 351

Retail TouchPoints

JUNE 4, 2024

Century 21 has expanded its partnership with livestream shopping app ShopShops to bring the iconic New York City retailer to TikTok Shop. As the exclusive livestream partner of Century 21, ShopShops provides full operational services and also is an official TikTok Shop partner. “We

Shopping 278

Shopping Returns Fashion Accounting 278

Inside Retail

FEBRUARY 23, 2022

One recent study by ChannelAdvisor and Dynata surveyed over 1000 Australian consumers about their current shopping habits and how they expect these habits to change in the near future. As you might expect, the research shows Australians are doing more of their shopping online than they were before the pandemic.

Consumer 292

Consumer Shopping Marketing Management 292

Retail TouchPoints

FEBRUARY 25, 2022

Gift cards remain a popular purchase among consumers, but they also provide openings for scammers and criminals. In conjunction with the upcoming National Consumer Protection Week, the Retail Gift Card Association (RGCA) is promoting a public service announcement to inform consumers about steps toward secure use.

Promotions 286

Promotions Consumer Payment Services Shopping 286

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. Consider that 223 million consumers say they have or are open to shopping secondhand products.

Consumer 325

Consumer Thrift Store Apparel Returns 325

Retail TouchPoints

MARCH 24, 2021

consumers spent an estimated $14.9 billion on CBD products in 2020, with that number projected to increase to $26.4 As a result, CBD brands are getting innovative with their marketing tactics in order to engage new customers and educate consumers about an often misunderstood subset of the cannabis industry.

Consumer 317

Consumer Advertising Marketing Accounting 317

Retail TouchPoints

AUGUST 30, 2021

The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. compared to Q2 2019.

Consumer 328

Consumer Fulfillment Department Stores Sporting Goods 328

Retail TouchPoints

SEPTEMBER 16, 2021

In the last two months alone, TikTok has rolled out dedicated “Shopping Tabs” for Shopify merchants, Twitter began a pilot of its “Shop Module,” and Pinterest made it possible for creators to “control the shopability of their content” by tagging products. There’s no time to waste, because consumers are already there.

Social Commerce 312

Social Commerce Consumer Merchant Services Checkout 312

Retail TouchPoints

DECEMBER 8, 2020

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions.

Shopping 321

Shopping Checkout Payment Services Consumer 321

Retail TouchPoints

JUNE 4, 2021

All of Google’s new partnerships share a common goal: making it easier for merchants using platforms like Shopify to feature their products on Google channels, including Search, Shopping, YouTube and Images. “We In fact, the company reports that users already shop across its platform more than 1 billion times every day.

Advertising 351

Advertising Merchant Services Shopping Checkout 351

Retail TouchPoints

AUGUST 26, 2021

Consumers are clear about how they want to connect with brands: they want access 24/7 and to be able to explore on their own terms — Facebook & Boston Consulting recently reported that two-thirds of global consumers attempted to message a brand about their goods or services during the 2020 holiday season.

Consumer 317

Consumer Marketing Customer Experience Promotions 317

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. According to WalletHub, the top five most popular gift cards among American consumers (in descending order) are: Amazon; Visa; Walmart; Target; and Starbucks.

Shopping 312

Shopping Shipping Consumer Planning 312

Retail TouchPoints

FEBRUARY 4, 2025

Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers shelves a lack that received new attention earlier this decade in the wake of George Floyds murder and the protests it spawned. Thats why our flagship program is in-store sales and education support.

Payment Services 214

Payment Services Consumer Store Operations Customer Experience 214

Retail TouchPoints

APRIL 25, 2022

The good news for retailers is that when designed and executed well, return policies can deliver benefits that include bolstering customer satisfaction, reducing waste, easing internal business demands and affording insights into consumer data. Consumers will be more likely to spend money with retailers that make their lives much easier.

Returns 289

Returns Shopping Promotions Social Commerce 289

A1 Retail

NOVEMBER 15, 2024

A shopping destination has achieved close to full occupation of its retail units for the first time in 10 years. has led to the Morgan Quarter becoming one of the capital’s most popular shopping destinations, with more than 100,000 people passing through the arcades every week. percent year-on-year in October.

Shopping 104

Shopping Advertising Location Management 104

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Google’s shopping function is more algorithm-based, relying on the query itself and search history.

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Inside Retail

OCTOBER 21, 2024

Here, we speak with Nathalie Ahlström, who has led the company’s transformation since she was appointed CEO in 2020 and recently visited its operations in Sydney, Australia. NA: Well, in consumer demographics, not only talking about Australia, many of our brands have extremely healthy consumer demographics. Christmas is huge.

Department Stores 264

Department Stores Consumer Marketing Fashion 264

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. Scentre group’s figures came out on the same day as the latest consumer confidence data from Westpac shows a decline of 5.6 per cent to 90.4 per cent in 2022.”.

Returns 264

Returns Consumer Specialty Store Shopping 264

Retail Gazette

FEBRUARY 14, 2025

The West End lost 640m last year due to the lack of tax-free shopping, rising from 400m in 2023. in November and December, under a wider trend of lower consumer confidence. In September, Kurt Geiger CEO Neil Clifford warned the loss of tax-free shopping for tourists was having a massively negative effect on UK spending.

Shopping 102

Shopping Planning Management Consumer 102

Retail TouchPoints

JANUARY 12, 2024

Disney has launched a beta program for its first native streaming shoppable ad format, Gateway Shop , which will allow consumers to purchase items without disrupting their viewing experience. Since the 2020 launch of GatewayGo, Disney said that more than 200 advertisers across all categories have tested the format.

Shopping 277

Shopping Advertising Consumer Promotions 277

Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

Shopping 317

Shopping Fulfillment Location Planning 317

Retail TouchPoints

JULY 29, 2021

The concept, which launched in October 2020 and has since expanded to 16 stores, offers a rotating selection of items at price points of $5 or less. Store-in-a-store concepts have been taking off recently, with other notable partnerships including: Nordstrom opening 21 INDOCHINO store-in-a-store shops across the U.S.,

Consumer 306

Consumer Apparel Location Planning 306

Retail TouchPoints

MARCH 1, 2021

More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores. In 2020, Sephora also began offering direct shopping on Instagram and same-day delivery through Instacart , as well as a buy now-pay later option in partnership with Klarna.

Location 328

Location Planning Department Stores Shopping 328

Retail TouchPoints

FEBRUARY 3, 2022

We know one of the most critical ways brands connect with consumers is via social media. billion global social media users — a 5% increase from 2020. The same can be said for utilizing an emerging form of consumer engagement — Chat Commerce via chat apps. In fact, there are now roughly 3.78

Consumer 278

Consumer Clienteling Fashion Marketing 278

Retail TouchPoints

AUGUST 30, 2022

Consumer electronics is a rather crowded space with a swarm of brands trying to make their presence felt in every category — from wearables to televisions and headphones to laptops. For today’s consumers who seek instant gratification, experiencing this is a nightmare. The same holds true for consumer electronics retailers.

Consumer 299

Consumer Accessories ATS Shopping 299

Retail TouchPoints

JANUARY 20, 2022

Over the last few years, sustainability has become increasingly important to consumers. While several distinct consumer cohorts support sustainability, their underlying motivations — and actions — can differ significantly. Executives from both companies spoke at the2022 NRF Big Show , which took place Jan.

Consumer 278

Consumer ATS Accounting Promotions 278

Retail TouchPoints

OCTOBER 28, 2021

Consumer purchasing power from growing income and household wealth will lead to record-breaking holiday sales this year, according to predictions from the National Retail Federation. Gift buyers are expected to shop early, extending the holiday season even as retailers grapple with inventory problems.

Consumer 321

Consumer Shopping Planning 321

Retail TouchPoints

MAY 1, 2025

Amazon opened its first rural delivery station in 2020 and began scaling up its network in 2023 with improvements that have helped increase delivery speeds by 50% on average, according to an Amazon blog post by Udit Madan, SVP of Amazon Worldwide Operations. million square miles an area the size of Alaska, California and Texas combined.

Fulfillment 162

Fulfillment Planning Consumer Shopping 162

Retail TouchPoints

JANUARY 3, 2022

Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated. Industry studies report nearly 90% of consumers are less likely to return to a website after a poor user experience. The Solution: On-Device Authentication. Customers want a world without passwords.

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279

Inside Retail

OCTOBER 24, 2023

Google started working with its AR and AI partners ModiFace and Perfect Corp on a tool that would allow users to virtually try on eyeshadow, lipstick, and foundation shades online in December 2020. “When it comes to makeup, I always say, ‘use without caution,’ and now you can shop without caution, too.”

Shopping 245

Shopping Home Furnishings Consumer Returns 245

Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. Before it was just about putting up some great pictures. ‘Oh, Oh, that’s a cute sweater.’

Social Commerce 306

Social Commerce Shopping Fashion Checkout 306

Retail TouchPoints

DECEMBER 12, 2024

The holiday shopping frenzy is officially in full swing now that Thanksgiving weekend has ushered in Cyber Week dealmaking, and brands are pulling out all the stops to capture consumer attention during the most lucrative retail season of the year.

Promotions 173

Promotions Customer Experience Consumer Accessories 173

Retail TouchPoints

FEBRUARY 16, 2023

CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in 2020 as a result of the pandemic. As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online.

Payment Services 275

Payment Services Shopping Checkout Customer Experience 275

Retail TouchPoints

FEBRUARY 25, 2022

A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. Most social networks offer in-app shopping solutions now, including live video to meet shoppers’ demands. Retailers Going Live.

Shopping 306

Shopping Consumer Marketing Planning 306

Inside Retail

FEBRUARY 5, 2025

Underlying impacts The partnership between Reliance Retail and Shein represents a significant shift in India’s fashion landscape, with several key implications for both businesses and consumers. In 2020, India banned Shein’s app alongside other Chinese applications like TikTok due to security concerns during border tensions.

Returns 130

Returns Fast Fashion Fashion Consumer 130

Retail TouchPoints

OCTOBER 17, 2022

Waves of new research studies highlight the growing role purpose plays in creating value for businesses and consumers. I joined the company as CEO in mid-2020, just as the COVID-19 pandemic was ramping up in scale. Our purpose also inspires and informs our outreach to consumers. — the environment feels more volatile than usual.

Consumer 264

Consumer Accessories Marketing Management 264