Retail TouchPoints

JANUARY 10, 2022

drop in 2020. “It’s The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. compared to 2019 for the six weeks from Nov.

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Shopping Drop-Shipping Returns Shipping 275

Wiser

APRIL 10, 2020

That got us wondering how the everyday consumer approached eCommerce during this time. Specifically, we wanted to know about eCommerce shipping—how important was it? Which shipping options made shoppers want to buy? Could shipping options move the needle for eCommerce retailers during the COVID-19 pandemic? Odds are, no.

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Shipping Consumer Checkout Shopping 97

Retail TouchPoints

JANUARY 28, 2021

The consumer buying behaviors retail marketers all once knew to be true experienced a seismic shift. Our data shows that the latency between first website landing and purchase decreased by roughly 10% to 22% from pre-pandemic latency. According to an Edelman survey in June 2020, 60% of the U.S. Newly-Online Nelly.

Consumer 251

Consumer Marketing Retail Marketing Shopping 251

Retail TouchPoints

AUGUST 12, 2022

2022 Hot 25 Retailers list — which identifies the brands that boosted their domestic sales by the highest percentages in 2021 compared to 2020 —exemplify three strong COVID-era trends: do-it-yourselfism, consumer preferences for more casual and value-priced apparel and increased alcohol consumption. The Kantar-NRF U.S.

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Apparel Shipping Consumer ATS 212

Retail TouchPoints

AUGUST 8, 2022

There’s no question that strategic promotions and discounts motivate consumers to buy a product. There are numerous types of enrollment incentives, but the most common are discounts, free shipping and a gift with purchase. As a result, consumers save money when they subscribe to multiple products.

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Promotions Merchant Services Shipping Consumer 229

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

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Retail TouchPoints

MARCH 21, 2024

Amazon ’s Prime membership has been paying dividends for the company for decades, and after Walmart followed suit with Walmart+ in 2020 , it was only a matter of time before Target entered the mix. With the addition of Target Circle 360, eight of the top 10 retailers in the U.S. So the big question is — what happens next?

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Consumer Shipping Planning ATS 230

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Fulfillment Drop-Shipping Apparel Shipping 248

Retail Geek

JANUARY 8, 2021

This week we recap the commerce results for Holiday 2020 (including the data sources you can use to get a read for yourself), give an update on #shipageddon, and cover some industry news. 2019 2020 YoY %Ch Stores $864.69 $822.79 -4.8% Scot: [0:54] 2020 one here get you out of the. Scot: [10:02] It’s a classic.

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Shipping Consumer Fashion ATS 98

Retail TouchPoints

SEPTEMBER 30, 2021

With the Staples expansion, Happy Returns said 75% of Americans now live within a 10-mile radius of one of its locations. ” American consumers returned $428 billion of goods in 2020, and almost one-quarter of those returns were for ecommerce purchases, according to a study by the National Retail Federation and Appriss. .

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Retail TouchPoints

OCTOBER 28, 2021

And increasingly, consumers are reselling those items rather than leaving them to gather dust or putting them out on the curb — particularly as a growing number of digital resale platforms make that process easier than ever before. billion items. This is all an opportunity for the resale economy.”. ‘Tis the Season for Secondhand.

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Shipping Consumer Accounting Apparel 276

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Returns Drop-Shipping Merchant Services Shipping 308

Independent Retailer

JANUARY 11, 2022

The COVID-19 pandemic accelerated the shift to ecommerce and transformed consumer behavior and purchasing habits that require retailers to adapt, according to the results of a new study released by LaserShip , the largest regional ecommerce parcel carrier in the U.S. and leader in last-mile delivery. .

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Consumer Shipping Shopping 52

Retail TouchPoints

APRIL 16, 2021

Offering items at a lower price than competitors was once an almost guaranteed method of increasing online conversion rates, but today’s consumers are increasingly prioritizing convenience across the entire shopper journey in making online purchasing decisions. In fact, the average consumer shopping journey now includes 7.6

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Payment Services Returns Consumer Shipping 296

Retail TouchPoints

MAY 21, 2021

consumer now pays for four different video streaming subscriptions. Blue Apron, Freshly and HelloFresh are among the businesses that saw a flood of new customers in 2020; and. Subscription is a great model because it builds a relationship between the consumer and vendor — or the service provider in some cases. The average U.S.

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Merchant Services Drop-Shipping Shipping Consumer 278

Inside Retail

APRIL 22, 2021

Now more than ever, it’s critical to understand the latest consumer expectations — and be ready to adapt. Direct-to-consumer selling. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Australians spent an unprecedented $50.46

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Fulfillment Beauty and Health Advertising Accounting 299

Indigo 9 Digital

MARCH 22, 2022

billion up 28% over 2020. If you are curious about what JD.com is doing to grow at such an impressive level then consider these 10 elements of its strategy. Speaking about this Xu Lei JD.com’s CEO said : we “can only service certain number of consumers. Fast shipping is the way to go. billion in 2020.

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Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

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Supply Chain Management Fulfillment Shipping Inventory Management 230

Retail Times

MARCH 29, 2021

It’s no secret that consumer expectations today are higher than ever. Industry data shows that 1 in 10 shoppers will stop buying from a retailer because of slow delivery and only 46% of consumers are happy with how long it takes for orders to arrive. Suffice it to say that order fulfillment is a big deal for modern consumers.

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Shipping Fulfillment Inventory Management Location 59

Retail TouchPoints

JULY 23, 2021

Mercari Local is being positioned as a good way for users to sell bulky or awkward items such as small household furniture, kitchenware, fitness equipment and baby gear without the added expense of shipping costs. The partnership expands the Uber Direct service into consumer-to-consumer commerce.

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Shipping Consumer Marketing Location 298

Retail TouchPoints

JANUARY 20, 2021

Shapaker shared recommendations for what retailers and sellers need to do in order to consolidate the gains made last year, and how the industry (mostly) dodged the “shipageddon” bullet that had been predicted for holiday 2020. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. In Q2 2020, boom, the U.S.

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Retail TouchPoints

FEBRUARY 4, 2022

Investors were spooked by Meta’s first-ever decline in daily active users (DAUs), and the bottom line wasn’t helped by the $10 billion the company sank into its new metaverse division Reality Labs. from Q4 2020) thanks in large part to its cash cow cloud division Amazon Web Services, which saw 40% YoY growth. billion in Q4 2020 to $10.3

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Indigo 9 Digital

MARCH 15, 2022

If you are curious about what to do to take your business to the next level then consider these 10 ways to succeed in the retail industry. From small retailers to large retailers sufficient foot traffic has never been more important as consumers elect to do more of their shopping online. Pick the right location.

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Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Consumer Expectations are Higher. Nine out of 10 consumers expect proactive updates on the progress of their packages. 91% of consumers expect to be able to view actual real-time updates on their deliveries.

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Drop-Shipping Shipping Consumer Planning 157

Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. Amazon: the Consumer-First Platform. Amazon has completely upleveled what a high quality ecommerce experience looks like for consumers. today, meaning that in terms of purchasing power, 2021 Amazon Prime members are only paying ~$10 more per year than they were 15 years ago.

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Merchant Services Payment Services Fulfillment Shipping 212

Inside Retail

AUGUST 11, 2021

Ground Control Data is an Australian technology business that helps advertisers understand, optimise and predict marketing outcomes by partnering with the world’s leading digital consumer intelligence platforms. Delivery issues are the most prominent reason consumers detract from top retail brands, while affordable pricing drives advocacy.

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Shipping Customer Retention Customer Experience Consumer 162

Inside Retail

OCTOBER 28, 2022

Amazon on Thursday forecast a slowdown in sales growth for the holiday season, disappointing Wall Street and warning that inflation-wary consumers and businesses had less money to spend. Prior holiday quarter sales growth was 9 per cent in 2021 and 38 per cent in 2020. US consumer confidence did a U-turn in October.

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Drop-Shipping Merchant Services Consumer Advertising 243

Rangeme

NOVEMBER 26, 2021

Like Janet Jackson, more consumers are asking brands, “What have you done for me lately?” In the past three months, more than 80% of consumers purchased a different brand from the one they normally buy and 44% said they would repurchase the new brand even if the original preferred brand was available again. August 4, 2020.

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Consumer Customer Retention Shopping Fulfillment 105

Indigo 9 Digital

MARCH 17, 2022

Amazon is the first channel consumers turn to when conducting a product search online ahead of even Google. If you are struggling with whether to sell on Amazon or if you already sell on Amazon and are wondering if you should stay on the platform then consider these 10 factors to help inform if whether Amazon is the platform for you.

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Merchant Services Advertising Shipping Wholesale 96

Retail TouchPoints

NOVEMBER 9, 2023

Since it debuted in 2020, Bookshop.org (which is run as a nonprofit) has raised more than $28 million on behalf of independent book sellers in the U.S., Since it debuted in 2020, Bookshop.org (which is run as a nonprofit) has raised more than $28 million on behalf of independent book sellers in the U.S.,

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Retail TouchPoints

AUGUST 5, 2022

Media articles abound about the skyrocketing marketing dollars required to woo new consumers. As just one example, Chewy was a pandemic winner, but the company spent more than half a billion dollars marketing to consumers in 2021. Forter’s Fraud Attack Index found that BOPIS fraud attacks increased by 55% in 2020.

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Merchant Services Returns Shipping Payment Services 244

Retail Geek

DECEMBER 7, 2020

They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon. Episode 249 of the Jason & Scot show was recorded live on Monday, December 7th, 2020. Transcript.

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Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. Keith Jelinek.

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Drop-Shipping Merchant Services Fulfillment Shipping 183

Inside Retail

JUNE 30, 2021

Customers can now send their electronic, glass and metal products back to the company’s warehouse in Wellington in exchange for a $10 credit, provided the product was originally purchased from Adult Toy Megastore. Recently, sex toy retailers in the industry have begun offering more sustainable options for environmentally-aware consumers.

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Retail TouchPoints

FEBRUARY 23, 2021

In pure COVID-19 nature, brands across the retail industry underwent a rapid transition to the digital-first space during 2020; and a lot of first-time online shoppers were activated. found that 51% of consumers had made purchases through social ads. We’re Less Engaged — But Still Scrolling. Gravitating to Story Ads.

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Advertising Social Commerce Consumer Marketing 251

Retail Adventures

OCTOBER 22, 2020

2020 Dates to Remember: This year Black Friday is on November 27, Cyber Monday is November 30, Small Business Saturday is November 28, and the biggest shopping day of the holiday season will be December 19, the Saturday before Christmas. Hold another 10 minute meeting in between each shift so all associates are on the same page.

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Markdowns Advertising Planning Cross Merchandising 98

Retail TouchPoints

SEPTEMBER 11, 2020

In reality, Black Friday has seen a steady decline for years now as retailers started promotions earlier and earlier and consumers grew tired of the chaos. All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1].

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Fulfillment Consumer Shipping Planning 194