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Black Friday 2020 In-Store Traffic: An Expected Result in an Unexpected Season

Retail TouchPoints

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. That means seven out of the nine days were within range of the pre-Black Friday 2020 trend. But first, a little recent history.

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Why an Active Brand Community is the Key to Customer Loyalty

Retail TouchPoints

It’s a need that extends beyond our social behaviors into our purchasing decisions — nearly one-quarter of consumers identify a strong sense of community as the main driver of loyalty to their favorite brands. Consumers don’t make purchasing decisions solely based on practical considerations. Human beings need community.

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10 Ways to Succeed in Retail

Indigo 9 Digital

If you are curious about what to do to take your business to the next level then consider these 10 ways to succeed in the retail industry. From small retailers to large retailers sufficient foot traffic has never been more important as consumers elect to do more of their shopping online. Pick the right location.

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Who could replace Sharon White as the next John Lewis Partnership chair?

Retail Gazette

Archie Norman Archie Norman has spent the last six years overseeing food and fashion group M&S’s turnaround plan as it looks to re-establish its brand, win back consumers and return to profit. Perhaps with M&S now motoring, Norman might jump ship to see if he can perform a similar feat at its rival? Sound familiar?

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6 Reasons Walmart’s eCommerce Strategy is Winning

Indigo 9 Digital

By Tricia McKinnon 2020 is the year when the eCommerce narrative shifted in a major way. For many years analysts were saying stores are dead but if Walmart didn’t start testing grocery pickup back in 2013 its grocery pickup services would not have performed so well when put to the test during the pandemic. More than 1.7

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Shoppers see sharpest price rises since 2012 as cost of living crisis bites

365 Retail

Shoppers have been hit by the highest price rises in almost 10 years after shop inflation almost doubled over the past month, new data suggests. in January, as price rises reached the highest rate since October 2013, Ambient food inflation also jumped to 2.4% in December, which is the highest increase since November 2020.

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The Crucial Piece of the ‘Mixed Used’ Mall that No One’s Talking About: Logistics and Fulfillment

Retail TouchPoints

Not to mention that the malls are where they are for a reason — mall operators bought and developed that land because it was close to the consumer and to [access points like] highways. In 2013, Simon , Macerich and Westfield teamed up in the U.S. “All those back-of-house loading docks are just perfect for fulfillment.