Retail TouchPoints

MARCH 3, 2021

In court papers , CFO Ronald Kruczynski said that prior to the pandemic, Paper Source “had been enjoying rapid expansion and sustained sales growth,” but that the company had “sustained deep damage to their finances and operations as a result of the ongoing COVID-19 pandemic.”. million reported in 2019.

Planning 298

Planning Finance Accounting Location 298

Retail TouchPoints

SEPTEMBER 6, 2022

The retailer has named SVP and Chief Accounting Officer Laura Crossen as Interim CFO, according to a regulatory filing. Arnal joined Bed Bath & Beyond in May 2020 alongside three other C-level leaders. The New York City Medical Examiner’s Office has reportedly confirmed his death as a suicide, according to CNBC and Reuters.

Accounting 203

Accounting Planning ATS Store Operations 203

Retail TouchPoints

FEBRUARY 3, 2021

Following the fall 2020 launch of its Amazon One contactless biometric palm reader in two Amazon Go stores, the retailer has rolled out the technology to a total of eight retail locations throughout the Seattle area, according to reporting in TechCrunch and other publications.

Location 282

Location Checkout Accounting Management 282

Retail TouchPoints

AUGUST 19, 2020

In good news for their bottom lines, both retailers achieved significant sales growth, both online and in-store, while also improving margins. 1, 2020, rising from $18.2 Store comp sales increased 10.9%, but the most impressive growth was in digital comp sales, which grew 195%. Target achieved a record-setting 24.3% Walmart U.S.

Fulfillment 294

Fulfillment Accounting Returns Consumer 294

Retail TouchPoints

MAY 29, 2020

Q1 2020 financial results for Costco , Nordstrom and Abercrombie & Fitch encapsulate how three retail verticals — club, department and specialty apparel — are weathering the COVID-19 pandemic. sales increase for Q1 2020, largely fueled by a 66.1% of its locations and plans to have all stores operational again by the end of June.

Department Stores 151

Department Stores Operating Expenses Store Operations Apparel 151

Retail TouchPoints

NOVEMBER 14, 2022

1, 2022, and the balance in the reserve account previously used to make payments on the loans is $862.12. The mall reopened late in 2020 but continued to suffer from the overall decline in foot traffic caused by the pandemic, and ultimately reported a nearly $60 million loss in 2021. American Dream missed a payment of $8.8

Payment Services 222

Payment Services Finance Accounting Shopping 222

Inside Retail

JUNE 30, 2021

Takashimaya opened its first store in Kyoto, Japan, in 1831, selling gofuku (formal kimono). It started expanding in the early 1930s and is now one of the largest department store operators in Asia, with a presence in China, Thailand, Vietnam and Singapore. per cent, from US$89 billion in 2020 to US$117.3

Department Stores 246

Department Stores Beauty and Health Accounting Promotions 246

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The move is in line with similar shifts made by competitor Nike, which is ditching wholesale accounts and beefing up its digital and DTC business as well.

Planning 193

Planning Wholesale Sporting Goods Accounting 193

Inside Retail

OCTOBER 5, 2023

Goldberger will work directly with president and COO Clark Linstone, chief marketing officer David Luebke, SVP of store operations Terre Wellington, other leaders of Lamps Plus, and team members from Nexus Capital Management. Vulgamott used to work in accounting and finance at State Street Bank & Trust Co and Cerner Corporation.

Outdoor 130

Outdoor Finance Accounting Accessories 130

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2020 and 3.4% members accounted for half its sales in the country in the first half of fiscal 2021. Claire’s has filed for an IPO that would value the company at $100 million. In its filing, the retailer noted that it achieved total net sales growth of 93.1% As of July 2021, the retailer had 6.5

Jewelry 257

Jewelry Accessories Accounting Location 257

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The Polaris strategy proved to be a critical enabler of our performance in 2020, allowing us to adapt and innovate with agility during the pandemic,” said Gennette.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

MAY 7, 2021

Brookfield’s flow from operations (FFO) was $125 million for the quarter, down from $309 million during the same period in 2020. Vacancies rose as brick-and-mortar stores failed to meet rents, although Brookfield aimed to offer $5 billion in relief through the Retail Revitalization Program. Core Retail leased approximately 5.9

Accounting 174

Accounting Planning Management Marketing 174

Retail TouchPoints

FEBRUARY 24, 2021

increase over 2020, but sales could reach as high as $4.4 The projected increases for 2021 will put sales growth rates on a par with 2020’s. Online and other non-store sales, which are included in the total, zoomed higher in 2020, reaching $ 969.4 The 2020 November-December holiday season accounted for 19.4%

Accounting 147

Accounting Consumer Store Operations ATS 147

Retail TouchPoints

AUGUST 4, 2023

The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a decrease in passenger traffic and significant economic challenges for airports. She has a BA degree in Economics with an emphasis on Accounting from the University of California Santa Barbara and is a registered CPA.

Payment Services 220

Payment Services Kiosk Marketing Shrinkage 220

Retail TouchPoints

JULY 27, 2021

The company was forced to cut 450 jobs, accounting for 14% of its workforce, following what the company called the “toughest year” in its history. The retailer already had entered liquidation in December 2020, and its new owner wanted the department store to “emerge in a different shape beyond the pandemic.”. in January 2021.

Department Stores 290

Department Stores Fashion Accounting Location 290

Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Q3 2020 net sales for all channels climbed 25.3% We launched the service in April 2020, after our website’s traffic had doubled and app installations had risen by 2.5X year-on-year.

Payment Services 243

Payment Services Location Fulfillment Customer Experience 243

Retail TouchPoints

JULY 9, 2020

The company closed all stores and furloughed all store associates in March at the height of the shutdown. locations operational as of May 27, but traffic was lower than normal and Q3 2020 revenues fell 45% year-over-year. Brick-and-mortar accounts for 60%. The retailer began reopening in May, with 450.

ATS 181

ATS Accounting Location Store Operations 181

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 254

Payment Services Fulfillment Location Shipping 254

Retail TouchPoints

OCTOBER 23, 2020

“Although globally Gap managed to practically double its ecommerce business to account for nearly 50% of total sales amidst the COVID-19 pandemic, this success did not translate to Europe, where second quarter total sales ending August 2020 plummeted by 47% ,” Boothroyd continued. for Q2 2020, which ended Aug.

Returns 177

Returns Apparel Planning Accounting 177

Retail TouchPoints

DECEMBER 22, 2020

The free service will extend beyond the 2020 holiday season, according to a blog post by Linne Fulcher, VP, Customer Strategy, Science and Journeys for Walmart U.S. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

Returns 218

Returns Drop-Shipping ATS Shipping 218

Inside Retail

SEPTEMBER 20, 2023

The company operates KFC, Pizza Hut, Taco Bell and partners with Lavazza to develop coffee shop concepts too. From 2020 to the first half of 2023, the company added 4402 new stores in China and raked in an operating profit of $3.6 The current store count stands at 13,602, with total revenues at $5.6

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Inside Retail

SEPTEMBER 20, 2023

The company operates KFC, Pizza Hut, Taco Bell and partners with Lavazza to develop coffee shop concepts too. From 2020 to the first half of 2023, the company added 4,402 new stores in China, and raked in an operating profit of $3.6 The current store count stands at 13,602, with total revenues at $5.6

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

365 Retail

NOVEMBER 3, 2023

Each of Majestic’s 207 stores operates with a dedicated delivery van, and 60% of orders placed on its website are dispatched from these local stores. Since the acquisition, Majestic has launched 14 new stores , refurbished existing ones, and expanded its Majestic Commercial division.

Fulfillment 111

Fulfillment Accounting Store Operations Shopping 111

Retail TouchPoints

NOVEMBER 3, 2023

In fact, beverage innovations now account for 85% of beverage sales, the company shared. Pump #2) Reinvigorating Partner Culture By the end of fiscal 2025, Starbucks expects to double hourly income compared to fiscal 2020 in the U.S. million in the U.S., to 75 million members within in the next five years. “We

Planning 240

Planning Returns Marketing Accounting 240

Retail TouchPoints

SEPTEMBER 1, 2020

According to an April 2020 C+R Research report , 60% of American consumers are terrified of going to a grocery store and 73% are shopping less in person. billion in April 2020, and it’s unclear whether in-store sales will ever return to pre-pandemic levels. Online grocery sales reached $5.3

Shopping 278

Shopping Consumer Management Accounting 278

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

Consumer 259

Consumer Merchant Services Payment Services Drop-Shipping 259

Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. The shopping behemoth accounts for over half the ecommerce market on its own. Lately, the company has been opening several grocery stores in major U.S. Indeed, Statista predicts ecommerce revenue to reach $563.4

Payment Services 304

Payment Services Consumer Customer Experience Accounting 304

Retail TouchPoints

FEBRUARY 2, 2021

billion USD ) in Q3 2020, a period that included the annual Singles’ Day online shopping bonanza, generating a year-over-year increase of 37%. Singles’ Day — was extended beyond a single day for the first time in 2020, running for 11 days from Nov.1 Alibaba Group recorded revenue of RMB 221 billion ( $33.9 The 12th annual 11.11

Merchant Services 186

Merchant Services Marketing Planning Shipping 186

Retail TouchPoints

AUGUST 29, 2023

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. RTP: It sounds like Verizon was ahead of the curve on store-based services that became popular during the pandemic.

Payment Services 221

Payment Services Accounting Customer Experience Point of Sale 221

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

Fulfillment 250

Fulfillment Customer Experience Marketing Consumer 250

Mass Relators

APRIL 20, 2023

ACX has enabled regular information sharing and participants use this information in their ongoing efforts to detect and address counterfeiting, improve their individual risk evaluation systems, and make more robust referrals to law enforcement so bad actors can be held accountable.

Accounting 52

Accounting Store Operations Consumer Shopping 52

Retail TouchPoints

OCTOBER 5, 2020

Approximately 25% of the H&M Group’s stores have a contractual right to renegotiate or exit their leases each year. The planned decrease in its brick-and-mortar presence accounts for approximately 6% of the retailer’s 5,000-store global footprint. H&M has not yet identified which stores will be shuttered.

Fast Fashion 184

Fast Fashion Fashion Accounting Location 184

Retail TouchPoints

MARCH 2, 2021

The return rate has always been higher for goods bought online — as much as 3X that of products bought in stores depending on the category, according to research from returns technology provider Optoro. So when ecommerce sales jumped 32% percent year-over-year as they did in Q4 2020, returns also went through the roof.

Returns 276

Returns Merchant Services Drop-Shipping Consumer 276

Retail TouchPoints

NOVEMBER 20, 2020

We believe you need to have a safe environment or not [and that] we should be held accountable to health and safety standards. Like many other omnichannel retailers, Macy’s has focused more of its efforts on ecommerce in 2020. “We don’t believe that designation of essential and non-essential should play in retail,” he said. “We

Fulfillment 151

Fulfillment Accounting Location Shopping 151

Mass Relators

DECEMBER 13, 2021

Marshall’s Hy-Vee career began in 1982 at the Des Moines, Iowa, Save U More, which was a former brand owned and operated by Hy-Vee. He held many retail store operations and management positions within Hy-Vee, and in 2006 he was promoted to assistant vice president, operations, northwestern district. Jay Marshall.

Promotions 52

Promotions Accounting Health & Wellness Planning 52

Retail TouchPoints

AUGUST 16, 2021

market saw over $400B in returns in 2020. By some accounts, the costs associated with returns can be over 8% of the total sales in consumer goods. Returns provide brands and retailers the opportunity to delight their customers. But not all brands and retailers are seizing this opportunity. But don’t stop there.

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. trillion to GDP in 2020, reports the US Bureau of Economic Analysis.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138