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Navigating the Tariff Era: A Strategic Roadmap for Retailers

Retail TouchPoints

The Scars of the 2018-2019 U.S.-China China trade war of 2018-2019 offers a cautionary tale about the far-reaching consequences of tariffs. China Trade War: A Case Study in Disruption The U.S.-China During this period, the U.S.

Apparel 278
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Asda CEO: Five runners and riders following Allan Leighton’s return

Retail Gazette

The longstanding, and so far unsuccessful search for Asda’s new CEO could receive a shot in the arm following the return of former chief Allan Leighton as its new executive chair this week. Barry Williams With Leighton back at Asda, could we see the supermarket’s former executive Barry Williams also make a return?

Returns 116
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Army & Air Force Exchange Deploys AI-Powered Customer Service Chatbot

Retail TouchPoints

The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better support its human customer service agents.

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Forever 21 to Close 200 Stores as it Considers Second Bankruptcy

Retail TouchPoints

Forever 21s Twisting Tale of Bankruptcies and Sales Forever 21s intellectual property has been owned by brand management firm Authentic Brands Group since its first bankruptcy in 2019 , and a second bankruptcy would not disrupt that arrangement. In the U.S.,

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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. retailers on average between March 2023 and February 2024, an increase of 23% over the 2019-20 period. of total digital ad spend in 2024.

Shopping 289
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Kohl’s CEO Ousted for Questionable Vendor Transactions

Retail TouchPoints

Kohls Interim CEO Plans to Continue Turnaround Efforts Bender has served on the Kohls board since 2019 and was elected as Board Chair in May 2024. The retailer has been struggling for years to return to a position of strength while simultaneously fending off a series of activist investors.

Planning 147
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It’s Not Easy Being (Truly) Green — But it’s Worth it

Retail TouchPoints

And while there are certainly costs associated with going green (though it turns out greenwashing is often more expensive), sustainability has the potential to boost sales, cut costs and increase efficiencies including the bonus benefit of reducing product returns.

Returns 191