Retail TouchPoints

JUNE 8, 2022

and by 10% from 2019 to 2020 in the EU. The vast changes that we saw developing in human behavior, society and the economy didn’t just create new challenges – they also created new opportunities, such as commercial airlines operating cargo flights , hotels offering day rates for home workers or restaurants providing groceries alongside meals.

Merchant Services 246

Merchant Services Payment Services Consumer Checkout 246

Retail TouchPoints

JUNE 8, 2022

and by 10% from 2019 to 2020 in the EU. The vast changes that we saw developing in human behavior, society and the economy didn’t just create new challenges – they also created new opportunities, such as commercial airlines operating cargo flights , hotels offering day rates for home workers or restaurants providing groceries alongside meals.

Merchant Services 246

Merchant Services Payment Services Consumer Checkout 246

Inside Retail

NOVEMBER 4, 2021

Buy now pay later (BNPL) services have quickly become commonplace for consumers. Company reports for ASX-listed BNPL providers outline that the value of BNPL transactions grew by 55 per cent in 2019-20 , and in the last two financial years, BNPL transactions have tripled. Increase payment terms without restricting your cash flow.

Payment Services 246

Payment Services Consumer Finance Wholesale 246

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Moore’s stores and intellectual property during the company’s 2019 bankruptcy. Michaels gained access to some of A.C.

Payment Services 264

Payment Services Drop-Shipping Fulfillment Shipping 264

Retail TouchPoints

MARCH 3, 2022

Enhancements to its same-day delivery offering with the previously announced addition of product returns and Starbucks order pickup to its Drive Up service at select stores, as well as an expansion of the backup item option for more categories.

Payment Services 246

Payment Services Shopping Planning Fulfillment 246

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 297

Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Providing Various Payments Technologies.

Payment Services 248

Payment Services Sporting Goods Customer Experience Consumer 248

Retail TouchPoints

DECEMBER 22, 2021

McDonald’s made headlines when it acquired the personalization solution provider Dynamic Yield in March 2019 for a reported $300 million. The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants.

Merchant Services 276

Merchant Services Payment Services Consumer Marketing 276

Retail TouchPoints

APRIL 5, 2023

Buy Now, Pay Later ( BNPL ) solutions have exploded in popularity, with a staggering growth rate of 1000% since 2019. So far, this payment method has made it easy for millions to purchase nice-to-have items such as the latest iPhone, trendy sofas, designer handbags and stylish clothes without paying in full upfront.

Merchant Services 295

Merchant Services Payment Services Finance Consumer 295

Retail TouchPoints

JUNE 3, 2020

An October 2019 survey found that many shoppers are already comfortable using their phones for a number of tasks, including: Finding product information: 73% ; Making payments: 70% ; In-store navigation: 66% ; Self-checkout: 66% ; and Self-identification: 46%. One of the more common contactless technologies is mobile: 66%.

Payment Services 295

Payment Services Checkout Kiosk Consumer 295

Inside Retail

NOVEMBER 14, 2022

“Retailers need to reflect the tailored and personalised experience of online, but in-store.”. This means adopting new-generation technologies such as digital signage, powered by a robust operating system, enabling remote management, personalisation and interactivity with in-store signage. “As

Kiosk 289

Kiosk Payment Services Promotions Customer Experience 289

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

Shipping 339

Shipping Merchant Services Payment Services Consumer 339

Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year. The National Retail Federation projects that Halloween spending will dip only 8% from 2019, topping $8 billion.

Planning 264

Planning Payment Services Shopping Location 264

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. In fact, McNamara noted that Mastercard predicts a comeback for Black Friday 2022, with total sales exceeding 2019 results.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. More data processed gives way to more possibilities of data breaches. Similarly, Home Depot also faced a large-scale data breach in 2014, leading to over 56 million payment information being stolen. million by 2025, up from $431.6

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

SEPTEMBER 29, 2020

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. Leverage Professional Services. Air Force to Amazon, and now Toshiba.

Checkout 279

Checkout Payment Services Management Customer Experience 279

Retail TouchPoints

AUGUST 18, 2020

On the community service front, Payless is launching a “Powered by Payless” initiative for the coming fall season to help communities affected by the pandemic. The 790 owned and franchised Payless locations outside North America continued to operate as separate legal entities; their number has fallen slightly over the past 18 months, to 710.

Planning 227

Planning Payment Services Brand Management Location 227

Retail TouchPoints

OCTOBER 7, 2020

We went through a process of intense reopening over about eight weeks from mid-May to mid-July, which has since continued at a slower pace,” said Jordi Martin-Consuegra, EVP, Chief Administrative Officer and Deputy CEO at Hudson in an interview with Retail TouchPoints. The company is now operating approximately half of its locations.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Inside Retail

NOVEMBER 29, 2022

Since 2019, it has relaunched its online offering in Australia, rolled out dedicated e-commerce sites and fulfilment centres in New Zealand and the UK, and upgraded its warehouse management and order management systems, leading to significant efficiency gains and growth. Improving the customer experience.

Payment Services 245

Payment Services Fulfillment Checkout Fashion 245

Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business. Seun Sodipo will take the CFO job in February 2022.

Finance 264

Finance Payment Services Accounting Returns 264

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Artificial intelligence (AI) is a critical component of successful digital and customer transformation. AI Leading The Transformation.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

JULY 3, 2023

debut in 2019 through the acquisition of KicksUSA , which gave the retailer access to 63 stores and an ecommerce platform. stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “

Management 278

Management Payment Services Drop-Shipping Marketing 278

Retail TouchPoints

JULY 6, 2023

As far back as 40 years ago multiple companies have tried to make “interactive television” a reality, beginning with Warner’s QUBE in 1977 and followed by GTE’s mainStreet , Time Warner’s Full Service Network and Bell Atlantic’s Stargazer. If you’ve never heard of these projects, it’s because they were all eventually abandoned.

Checkout 334

Checkout Payment Services Shopping Consumer 334

Retail TouchPoints

OCTOBER 18, 2023

For instance, in 2019, Asos said it would begin deactivating the accounts of serial returners on its site. Above and beyond these measures, the key to addressing the scale of these problems is having digital systems in place that will alert retailers and spot which SKUs are problematic, and which customers are causing a hit to profits.

Returns 277

Returns Payment Services Shipping Accounting 277

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates.

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

JULY 27, 2020

While customer loyalty remains a top priority for executives, less than half believe their current approach is effective, according to a Mastercard-sponsored Harvard Business Review Analytic Services (HBR-AS) report of more than 400 executives globally. But crucially, that’s not the exclusive role of online experiences.

Retail Trends 165

Retail Trends Payment Services Checkout Sporting Goods 165

Retail TouchPoints

APRIL 18, 2023

“We did scale it, but it wasn’t a good experience.” I learned that the only way for this to work is that the social experience needs to be the best, the UGC needs to be honest and the commerce experience needs to be at least as good as Amazon. Here’s how he’s doing it.

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Inside Retail

APRIL 11, 2021

As part of its efforts to create a seamless online customer experience, Domino’s introduced contactless services in all markets to make customers feel safe. Digital payments have been in high demand in the last year as consumers turned their back on cash and opted for speed and convenience. Need for speed.

Payment Services 130

Payment Services Beauty and Health Customer Experience Accessories 130

Retail TouchPoints

FEBRUARY 7, 2023

Bain & Company data validate this perspective, noting that Europe managed to recover beyond the 2019 pre-COVID baseline due to the spike in tourism as well as solid local demand. Coach has been especially focused on creating virtual reality and 3D-powered experiences that blend retail with entertainment.

Payment Services 290

Payment Services Consumer Marketing Fast Fashion 290

Retail TouchPoints

DECEMBER 21, 2020

From double-digit sales declines in 2019 to record-breaking double-digit increases in 2020, gift company Edible Arrangements has done more than just ramp up its ecommerce platform to tackle surging demand. Edible is made up of 1,000 locally owned and operated franchise locations.

Payment Services 234

Payment Services Promotions Planning Shopping 234

Inside Retail

APRIL 15, 2021

per cent in 2019 — to sit almost 10 points ahead of the overall market. Three growing trends that fuse the digital and physical shopping experience include: Click-and-collect. It was great to see retailers such as Ikea, Bunnings and Harvey Norman, which have been slow to embrace e-commerce, begin offering the service.

Merchant Services 130

Merchant Services Payment Services Shopping Customer Experience 130

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. Alongside the rise in subscription services during the UK lockdowns, there was also a new form of cancel culture growing in the retail industry.

Payment Services 102

Payment Services Marketing Consumer Shopping 102

Hyken

OCTOBER 18, 2021

Each week I read many customer service and customer experience articles from various resources. Dan Gingiss) Find a “candle” in your customer experience and see if you can upgrade it to the way-cooler “sparkler.” 3 Ways Covid-19 Has Changed the Customer Experience Forever by Josiah Johnson.

Payment Services 76

Payment Services Customer Experience Management Consumer 76

Inside Retail

DECEMBER 1, 2021

billion on 2019. billion on 2019. billion (+6 per cent on 2019), while Alibaba was at number 8 with US$110.4 This created an unprecedented opening for technological workarounds that could bring products to customers without the latter having to venture out, or with minimal human contact if they did go out.

Merchant Services 130

Merchant Services Payment Services Net Profit Sporting Goods 130

Inside Retail

MAY 29, 2023

The company reportedly intends to build a comprehensive ecosystem in India that will include a wholesale cash and carry business, e-commerce platforms, a payment and financial services platform, logistics as well as supply chain competencies. billion, and operating income was up US$0.9 International net sales were up by 12.9

Merchant Services 130

Merchant Services Payment Services Wholesale Fulfillment 130

Inside Retail

MARCH 27, 2022

While the platform’s revenue plunged to almost zero in 2020 due to weddings and other events being cancelled, demand has surged back in recent months, and transaction levels this month are almost triple what they were in March 2019. Focus on customer experience.

Fashion 130

Fashion Fast Fashion Shipping Payment Services 130

Inside Retail

NOVEMBER 4, 2021

You want to focus on the offer, the sales and the customer experience, not how much memory you need to put in place.”. The previous websites had been cobbled together over time and weren’t stable enough to support services that are now considered standard, such as click-and-collect.

Payment Services 147

Payment Services Checkout Shipping Planning 147