Retail TouchPoints

AUGUST 30, 2021

The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months. compared to Q2 2019. Macy’s Q2 performance was another success story, with comparable sales up 61.2% year-over-year and 5.8%

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Inside Retail

JANUARY 28, 2025

Its just the way I like to shop. Henne was founded in 2019 by Bartel, her sister Michelle Ring and friend Laura Broque. It’s a personalised experience and we wanted the customer to feel like they’re in a beautiful home when shopping in-store, Bartel said. I love being guided through the pieces.

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Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. stores in April 2022 , The Body Shop has stations in 50% of its U.S. footprint. “We

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Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. According to WalletHub, the top five most popular gift cards among American consumers (in descending order) are: Amazon; Visa; Walmart; Target; and Starbucks.

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Shopping Shipping Consumer Planning 312

Inside Retail

JULY 6, 2023

Local customers can see what is on sale in their neighbourhood supermarkets and actively participate in reducing waste in their community “Typically, retailers have to rely on shoppers sporadically finding a markdown in store while preoccupied with their shopping. The Gander app is available for download on iOS and Android devices.

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Grocer Consumer Markdowns Supermarket 264

Retail TouchPoints

JANUARY 17, 2025

Thats where our expertise lies not with the business traveler, not duty-free airport shops, said Shaw. Stacy Shaw: I joined the company in 2019 to create a luxury division; Starboard had been discussing this as a strategic move even back then. RTP: How will Starboard be supporting these resort retail shops?

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Retail TouchPoints

NOVEMBER 15, 2023

Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and wallet share of the numerous consumers hunting online for deals. However, while the holiday shopping rush comes with significant opportunity — Cyber Monday 2023 alone is estimated to generate $13.7

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Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

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Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Google’s shopping function is more algorithm-based, relying on the query itself and search history.

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Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

FEBRUARY 11, 2022

Consumers are increasingly voting with their feet when it comes to the issues that affect our world and our nation. billion in 2019 with expectations of long-term market growth. But consumers are starting to focus on sustainability as a primary determining factor. The sustainable footwear market was $7.5 Don’t Stop at Shoes.

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Consumer Sporting Goods Apparel Promotions 263

Inside Retail

SEPTEMBER 21, 2023

The Midland Gate shopping centre in Perth has attracted the interest of Hong Kong-based alternative investment firm PAG, which partnered with Australian property syndication company Fawkner Property to purchase the asset for about $465 million. It also houses an eight-screen Ace Cinemas complex.

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Shopping Department Stores Supermarket Consumer 246

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise.

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Consumer Advertising Shrinkage Marketing 306

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. per cent in March compared to the same month in 2019, pre-Covid, and for the quarter were up by 7.1 per cent to 90.4 per cent in 2022.”.

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Retail TouchPoints

JUNE 17, 2022

The online shop will debut on June 18, 2022 during China’s 6.18 mid-year shopping festival. This online expansion follows the 2019 opening of the brand’s first fully owned and operated shop and restaurant in Asia, in Hong Kong.

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Shopping Consumer Planning Management 255

Retail Wire

JUNE 3, 2025

NRF Vice President of Industry and Consumer Insights Katherine Cullen said in a press release , Americans are embracing meaningful traditions and holidays, and this Fathers Day, spending on gifts and other holiday items is expected to reach record levels. Total spending is expected to hit $24 billion, which is up from $22.4 billion in 2024.

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Retail TouchPoints

DECEMBER 13, 2021

With retailers already pushing out holiday sales to entice consumers to buy early and avoid delivery delays due to supply chain congestion, one tactic that they will lean on to entice customers is buy now, pay later (BNPL). BNPL Can Have an Effect on Consumers and Retailers.

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Payment Services Consumer Returns Management 264

Retail TouchPoints

APRIL 6, 2021

Social commerce is poised to be the focus of the next retail revolution: two-thirds of consumers say that social media has become as important as their other sources of information when making purchase decisions, according to data from Facebook. Betabrand’s Shows Are Live — and the Retailer Wants You To Know It.

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Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

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Shopping Fulfillment Location Planning 317

Inside Retail

MAY 19, 2021

A further 39 per cent said they kept shopping with the brands they had a loyalty account with regardless of the pandemic, while 13 per cent said they shopped where they wanted regardless of loyalty programs. According to the report, there are two main types of loyalty in consumers: Behaviour loyalty, and belief loyalty.

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Accounting Shopping Consumer ATS 350

Retail Focus

FEBRUARY 13, 2023

Touchwood Shopping Centre in Solihull has continued to expand its leading offer with the arrival of Spanish fashion retailer Mango. Ardent UK acquired Touchwood in summer 2021, the first major shopping centre acquisition since the onset of the pandemic, in a deal that effectively called the retail investment market.

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Fashion Shopping ATS Management 264

Retail TouchPoints

OCTOBER 12, 2023

How CarePass is Adding Value for Customers…and CVS Launched nationwide in 2019 , the CarePass program offers members a range of benefits for $5 a month or $48 a year. We quite literally put our money where our mouth is, and it really reinforces what we stand for. It creates this virtuous cycle of growth and differentiation for our program.”

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Consumer Beauty and Health Shipping ATS 288

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr.,

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Shopping Customer Experience Shipping Consumer 278

Retail TouchPoints

DECEMBER 4, 2024

Over the past seven years, the brand’s VP of Marketing, Jeannie Shin, has witnessed and supported this evolution, especially as the brand built its direct-to-consumer (DTC) business online. In 2019, Calpak tested its store hypothesis even further by opening a pop-up in New York City.

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Retail TouchPoints

JANUARY 27, 2022

One of the best resolutions brands can make — at new year’s or any time — is to be more cognizant and responsive to shifting trends in consumer priorities. Awareness of the global climate crisis has reached critical mass, particularly among younger generations, and that has made consumers more environmentally conscious.

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Shopping Thrift Store Finance Consumer 264

Retail TouchPoints

JANUARY 31, 2023

In contrast, in the 2019 RPI, no club store ranked higher than seventh. Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. million more omnichannel households today than there were in 2019, with a combined grocery budget of $4.9

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Grocer Wholesale Consumer Promotions 298

Inside Retail

NOVEMBER 11, 2024

Shopping is about more than just a transaction, as evidenced by our inaugural global feature on the ‘Most desirable shopping precincts’. Home to Apple’s London Campus, a 2229sqm food hall and a glass chimney lift, Battersea Power Station also has housing and hundreds of shops located in its historic turbine halls.

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Specialty Store Customer Experience Shopping Department Stores 130

Retail TouchPoints

APRIL 28, 2025

The companys latest moves include selling off Reverb , a resale marketplace for musical instruments that it acquired in 2019 , and a host of updates to its seller experience. Etsy continues to make refinements to its business model as it seeks a return to growth amid increasing competition. million in 2024 from $942.1

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Payment Services Advertising Promotions Returns 147

Inside Retail

MARCH 26, 2025

The global retail industry was transformed overnight as stores were forced to close or severely limit in-person shopping, supply chains were disrupted and consumers faced unprecedented levels of fear and uncertainty. trillion in 2019 to nearly US$4.29 Global online retail sales went from almost US$3.46

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Specialty Store Returns Payment Services Consumer 130

Inside Retail

SEPTEMBER 27, 2021

In 2019, 7-Eleven Australia removed physical checkout from the store at its head office in Melbourne. Dr Jason Pallant, a consumer behaviour expert at Swinburne University of Technology, said that while checkout-free technology is on the rise, shoppers either love it or hate it. Customers there can pay only via mobile app.

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Retail TouchPoints

JUNE 4, 2021

billion , compared to $782 million in Q1 2019 — showing that the retailer has not just recovered from the pandemic but resumed an upward trajectory. We are very pleased with our Q1 results, which reflect significant growth in the business compared to both 2020 and 2019,” said Meghan Frank, CFO at lululemon in a statement.

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Jewelry Department Stores Returns Shopping 289

Retail TouchPoints

APRIL 18, 2024

If you’re not lucky, well, life goes on, albeit a little less comfortable or aesthetically pleasing than it could have been…unless you’re staying at Mint House , a new chain of boutique hotels that aims to combine the best of hotel and Airbnb experiences without all the parts consumers hate. A room at the Mint House 70 Pine location in NYC.

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Boutique Shopping Location Returns 277

Inside Retail

JANUARY 10, 2024

The world’s largest retailer shared expansive plans for the future of retail at the recent Consumer Electronics Show (CES 2024), focusing on adaptive retail strategies that encompass realms of customers, workforce and society. Embracing AI Walmart’s goal is to make shopping experiences effortless, engaging and personalised.

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Shopping Payment Services Social Commerce Checkout 262

Retail TouchPoints

NOVEMBER 23, 2021

While holiday shopper participation during the Thanksgiving through Cyber Monday period remains very high, it has been on the decline: 71% of consumers plan to shop this year, compared to 74% in 2020 and 79% in 2019, according to Deloitte. Additionally, ecommerce shopping has become the norm on Thanksgiving.

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Planning Consumer Shopping Store Operations 264

Retail TouchPoints

MARCH 27, 2023

Founded in Amsterdam in 2019, Lalaland.ai said “We know our customers want to shop with models who look like them, and we believe our models should reflect our consumers, which is why we’re continuing to diversify our human models. (LS&Co.) is partnering with digital fashion studio Lalaland.ai in a statement.

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Retail TouchPoints

AUGUST 2, 2022

The USDA Food and Nutrition Service is accepting applications for a $5 million grant, funded by the American Rescue Plan , to increase the number of retailers offering online shopping for customers who rely on the Supplemental Nutrition Assistance Program (SNAP).

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Shopping Planning Promotions Consumer 290