Retail Gazette

NOVEMBER 28, 2024

The longstanding, and so far unsuccessful search for Asda’s new CEO could receive a shot in the arm following the return of former chief Allan Leighton as its new executive chair this week. Retail Gazette looks at some of the possible candidates to be supermarket’s next chief executive.

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Returns Supermarket Customer Experience Promotions 116

Retail TouchPoints

OCTOBER 21, 2022

The launch of the UK websites coincide with the rollout of Toys ‘R’ Us shops at Macy’s across the U.S., Toys ‘R’ Us ANZ relaunched the brand’s website in Australia in 2019. A brick-and-mortar return to the UK could be next for Toys ‘R’ Us, if WHP follows a similar pattern to its U.S. locations four years ago.

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Returns Marketing Shopping Location 330

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Returns Merchant Services Drop-Shipping Shipping 312

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

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Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

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Merchant Services Returns Payment Services Checkout 207

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Returns Payment Services Shipping Accounting 277

Retail TouchPoints

AUGUST 22, 2024

It’s not a mirage; Barneys is returning to NYC, but only temporarily. It’s a symmetrical turnaround: the Hourglass brand debuted at the famed department store two decades ago. This is hardly the first revival for Barneys since its 2019 bankruptcy and subsequent acquisition by brand management firm Authentic Brands Group.

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Returns Fashion Department Stores Brand Management 272

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

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Retail TouchPoints

AUGUST 16, 2021

Glossier will return to brick-and-mortar with three permanent locations scheduled to open this year. The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%. The first will launch in Seattle’s Capitol Hill neighborhood on Aug.

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Inside Retail

JUNE 14, 2023

Footwear and accessories brand Novo Shoes has returned to Canberra, opening two locations in Woden and Belconnen. ” The brand opened its first store at Warringah Mall in Sydney in 2002, and it now has outlets across Victoria, Queensland, SA, and WA, along with stores in New Zealand. .”

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Retail TouchPoints

MARCH 15, 2021

Lord & Taylor will return from bankruptcy as a digital-first retailer in April under its new owner Saadia Group, according to multiple sources. for $100 million in August 2019, but Le Tote itself went bankrupt just a year later in August 2020. Known as the oldest department store in the U.S.,

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Returns Department Stores Apparel Finance 279

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. per cent in March compared to the same month in 2019, pre-Covid, and for the quarter were up by 7.1 per cent to 90.4 per cent in 2022.”.

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Returns Consumer Specialty Store Shopping 264

Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. The latest Australian estimate shows approximately 85 per cent of apparel is sent to landfill at end of life.

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Returns Drop-Shipping Apparel Shipping 246

Retail TouchPoints

MARCH 24, 2021

Former Amazon exec Adam Selipsky will return to lead the company’s cloud computing division, Amazon Web Services, when current AWS chief Andy Jassy steps into the CEO role later this year. “Less than 5% of the global IT spend is in the cloud at this point. Tableau was acquired by Salesforce in 2019 for $15.7

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Returns Marketing ATS 264

Inside Retail

DECEMBER 7, 2021

I am proud of the achievements of our familia over the past 18 months – we have weathered the storm and emerged stronger than ever,” said Clovis Young, founder and CEO at Mad Mex. . Under the partnership, Mad Mex launched its restaurants in Singapore and Malaysia in 2019. .

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Returns Planning Marketing Consumer 246

Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. This isn’t the first store-in-a-store concept for Toys ‘R’ Us: the brand opened pop-ups at Kroger locations during the 2018 holiday season.

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Returns Shopping Location Marketing 264

Inside Retail

DECEMBER 12, 2023

Ksubi’s return to operating stand-alone stores in Australia has been a long time coming. Almost four years later, the flagship location has been locked in at 113 King Street in Sydney and is due to open in March 2024, followed by an undisclosed Melbourne location. It was originally called Tsubi.

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Returns Fashion Marketing Consumer 273

Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. compared to Prime Day 2019, reaching $10.4 Total sales rose 45.2%

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Returns Shipping Fulfillment Management 264

Retail TouchPoints

AUGUST 3, 2023

After a four -year hiatus, the Victoria’s Secret fashion show will make its return on Sept. But after years of criticism due to the event’s perceived objectification of women and lack of body diversity, the brand paused the show in 2019, and it’s been on hiatus since. Earlier this year , executives hinted at a return.

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Fashion Returns Apparel Shopping 244

Retail TouchPoints

SEPTEMBER 8, 2023

Just in time for New York Fashion Week, the iconic, now defunct luxury department store Barneys New York has made its return to fashion, albeit not in a way that many of the brand’s devotees would have imagined. Barneys filed for bankruptcy in August 2019 and was bought by Authentic three months later for $271.4

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Fast Fashion ATS Fashion Department Stores 279

Retail TouchPoints

MAY 11, 2021

Getting the returns experience right is one of the most critical parts of that cycle — 95% of shoppers say that how returns are handled affects their decision of whether to purchase again. Purchase Frequency Before Return Versus Purchase Frequency After Return. Return Rate and Negative Reviews.

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Customer Experience Returns Customer Retention Shopping 221

Retail TouchPoints

FEBRUARY 26, 2025

And while there are certainly costs associated with going green (though it turns out greenwashing is often more expensive), sustainability has the potential to boost sales, cut costs and increase efficiencies including the bonus benefit of reducing product returns.

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Returns Apparel Promotions Advertising 191

Retail TouchPoints

OCTOBER 13, 2021

Vuori has received a $400 million investment from SoftBank Vision Fund 2 that values the activewear brand at $4 billion just six years after its debut. Launched in 2016 as a DTC business, Vuori has since expanded to brick-and-mortar via wholesale at retailers including Nordstrom and REI , as well as with 10 standalone stores.

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ATS Wholesale Apparel Shipping 264

Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. We’ve got a [Big Game] coming, so in at least two cities you’re going to have a lot of TV sales.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

JANUARY 11, 2023

Microsoft is gearing up to take a bigger piece of the growing retail media pie with the debut of a suite of new capabilities through its PromoteIQ marketing platform, which the company acquired in 2019. It is our vision to create the industry’s most complete omnichannel retail media stack to support retailer evolution through retail media.

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Advertising Planning ATS Marketing 315

Retail TouchPoints

MAY 1, 2025

Buchanan, who joined Kohls from Michaels , where he orchestrated that companys turnaround as CEO, was praised as an ideal choice by Bender at the time of his appointment, who called out Buchanans vast retail experience and proven aptitude for driving change.

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Retail TouchPoints

APRIL 28, 2025

Etsy continues to make refinements to its business model as it seeks a return to growth amid increasing competition. The companys latest moves include selling off Reverb , a resale marketplace for musical instruments that it acquired in 2019 , and a host of updates to its seller experience. million in 2024 from $942.1

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Payment Services Advertising Promotions Returns 147

Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. This will be the third CEO switch-up at the company in nearly as many years.

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ATS Returns Wholesale Planning 264

Inside Retail

MAY 28, 2024

It was long overdue but at last, the Australian Retailers Association (ARA) and the National Retailers Association (NRA) are finalising a merger. Am I simply reading some archived stories from more than a decade ago and as recently as 2019 when merger proposals were abandoned ? Or are they? appeared first on Inside Retail Australia.

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Inside Retail

MARCH 26, 2025

trillion in 2019 to nearly US$4.29 I started experimenting with candy formulations, and one thing led to another I quit my job in 2019 to pursue Funday full time. In what ways has it returned to “normal”? At the same time, health became front and centre. Global online retail sales went from almost US$3.46

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Returns Specialty Store Payment Services Consumer 130

Retail TouchPoints

JUNE 4, 2021

billion , compared to $782 million in Q1 2019 — showing that the retailer has not just recovered from the pandemic but resumed an upward trajectory. We are very pleased with our Q1 results, which reflect significant growth in the business compared to both 2020 and 2019,” said Meghan Frank, CFO at lululemon in a statement.

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Retail TouchPoints

JULY 10, 2020

The study found that this evolving area was already causing retailers to shift their budgets: Google Shopping (the image-focused product ads that appear at the top of a search) spend was up approximately 7% in 2019, while Google paid search (the text-based links that appear within the search results) spend fell nearly 8%.

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ATS Advertising Drop-Shipping Shopping 221

Retail TouchPoints

FEBRUARY 10, 2021

The new strategy came as no surprise; the company already had pulled its products off Amazon in late 2019 as part of an ongoing pivot to focus on growth via its own channels, paring back the number of retailers it partners with and investing more in its own stores, website and mobile apps. Sustainability at the Forefront.

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Returns Drop-Shipping Location Fulfillment 264

Retail TouchPoints

AUGUST 30, 2021

billion in Q2 2021, the highest second-quarter sales in over a decade, up 29% year-over-year and 5% compared to 2019 pre-COVID levels. Online sales in particular grew 65% over 2019 levels and represented 33% of the total business, offsetting an 11% brick-and-mortar decline compared to its pre-COVID performance.

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Returns Apparel Shopping Planning 279

Inside Retail

OCTOBER 20, 2021

Inside Retail : What appealed to you about taking on the role at Tigerlily? I’m really looking at every single facet of the business, and that’s one of the things I said to the team when I came on board: we are going into a season of change and we need to move in a new direction to ensure that we have longevity as a brand.

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Returns Wholesale Shipping Management 246

Retail TouchPoints

JUNE 24, 2024

Under Armour revealed in November 2019 that it had been the subject of a federal investigation into its accounting practices since 2017, with the Wall Street Journal reporting at the time that both the Justice Department and the Securities and Exchange Commission were looking at the retailer’s financial reporting. “We

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Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

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