Retail TouchPoints

JULY 7, 2020

The global pandemic has accelerated the pace of change for the retail industry at a rate we have never before seen. While we shouldn’t expect online sales to remain at their peak levels when the safety risks of in-person shopping dissipate, merchants cannot hope to weather the storm and return to business as usual. And the U.S.

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Merchant Services Payment Services Point of Sale Consumer 255

Retail TouchPoints

JANUARY 14, 2022

With the increase of mobile wallets and more consumers hopping on the e-gift card bandwagon, merchants must practice a heightened sense of vigilance around issues of gift card fraud. Here’s some insight as to how merchants and consumers can avoid scams and gift card fraud: Consumer vs. Merchant. growth we saw in 2019.

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Merchant Services Payment Services Management Accounting 328

Retail TouchPoints

SEPTEMBER 15, 2021

PetSmart has joined the growing ranks of retailers offering buy now, pay later (BNPL) services through a new partnership with Afterpay. with Amazon , Apple , Westfield shopping centers, CVS , Macy’s and Target among the many merchants that have added the offering in the last few months alone.

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Merchant Services Payment Services Shopping Marketing 262

Retail TouchPoints

MAY 30, 2024

PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement. I’m thrilled to have Mark join our team and lead this important work.”

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Advertising Merchant Services Payment Services Planning 278

Retail TouchPoints

APRIL 27, 2021

The economic fallout from the COVID-19 pandemic accelerated demand for buy now, pay later (BNPL) payment options. Surges in online shopping during the pandemic helped fuel the growth of point-of-sale loans — a market that is forecast to grow at an annualized 9.8% Consumers are using BNPL to stretch purchase payments between paychecks.

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Merchant Services Payment Services Consumer Point of Sale 130

Retail TouchPoints

APRIL 5, 2023

Buy Now, Pay Later ( BNPL ) solutions have exploded in popularity, with a staggering growth rate of 1000% since 2019. So far, this payment method has made it easy for millions to purchase nice-to-have items such as the latest iPhone, trendy sofas, designer handbags and stylish clothes without paying in full upfront.

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Merchant Services Payment Services Finance Consumer 295

Retail TouchPoints

DECEMBER 22, 2021

McDonald’s made headlines when it acquired the personalization solution provider Dynamic Yield in March 2019 for a reported $300 million. The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants.

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Merchant Services Payment Services Consumer Marketing 276

Retail TouchPoints

AUGUST 3, 2020

Store closing sales began at 19 of Lord & Taylor’s 38 locations that day. A joint venture of Hilco Merchant Resources and Gordon Brothers is conducting the liquidation. The clothing rental subscription service purchased Lord & Taylor from Hudson’s Bay Company in November 2019.

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Retail TouchPoints

MAY 31, 2022

There are an almost infinite number of answers, but the long and the short of it is that 5G will enable merchants to perform intricate digital tasks faster and on a much larger scale. “5G Then in 2019, 5G entered the scene (in case you were wondering, 6G is predicted to arrive around 2030). “5G What is 5G, Really?

Merchant Services 354

Merchant Services Checkout Shrinkage ATS 354

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” PayPal has been an investor in Happy Returns since 2019. Terms of the deal were not disclosed.

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Retail TouchPoints

JULY 7, 2020

Uber will launch a grocery delivery service through the Uber and Uber Eats app in partnership with the grocery delivery startup Cornershop. In 2019 Uber entered an agreement to acquire a majority stake in Cornershop, which was previously acquired by Walmart , in a deal expected to close in the coming days. later in July.

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Merchant Services Consumer ATS Fulfillment 200

Retail TouchPoints

JUNE 15, 2022

At the moment a “ couple hundred U.S.-based based online sellers” are reportedly participating in the beta test of Buy Direct, but a source told Business Insider that Microsoft hopes the service will drive $25 million in gross merchandising value (GMV) by fiscal 2023, which ends June 30, 2023.

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Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

APRIL 29, 2022

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . during the returns process. Free returns alone aren’t enough, though.

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Returns Merchant Services Drop-Shipping Shipping 312

Inside Retail

AUGUST 12, 2021

Southeast Asia’s leading online fashion and lifestyle retailer offers customers a world of payment options and a seamless shopping experience. Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience.

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Merchant Services Payment Services Checkout Fashion 130

Retail TouchPoints

JULY 20, 2022

In short, consumers are now looking for more unique shipping perks from online merchants, and meeting these demands will present an opportunity to differentiate. 1] Figures are based on aggregate insurance claim payment data collected by UPS Capital Insurance Agency, Inc. during the three year calendar period from 2019-2021.

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Shipping Merchant Services Payment Services Consumer 339

Retail TouchPoints

OCTOBER 14, 2020

The 2020 Retail Innovation Award winners are: Philip Behn, CEO, Imperfect Foods Category: Sustainability Innovation Behn joined Imperfect Foods as CEO in November 2019 to drive the business into its next phase, and to forge deeper commitments around sustainability and building a better food system for everyone.

Merchant Services 278

Merchant Services Promotions Planning Marketing 278

Retail TouchPoints

JULY 22, 2022

Uber is expanding Uber Eats’ services with new features such as the ability to place orders when grocery stores aren’t open for later delivery, live tracking of orders from store to door and easier product replacements. The upgrades are aimed at benefiting retailers as well as customers. and Costco. billion in February 2021.

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Inside Retail

JANUARY 16, 2025

Despite modestly positive expectations for 2024, the luxury retail market did not pan out as merchants had hoped. For all customers, it will be critical to double down on personalisation, leveraging technology to achieve it at scale. per cent in 2025), reflecting the growing affluence and purchasing power of Chinese consumers.

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Merchant Services Fashion Jewelry Social Commerce 130

Retail TouchPoints

OCTOBER 21, 2021

In the world of ecommerce, Google is a bit of an anomaly: while a relatively minor player in the marketplace landscape compared to giants like Amazon and eBay , it is at the same time central to the shopping journeys of millions of consumers every day. We’re Not a Retailer, We’re Not a Marketplace’.

Merchant Services 299

Merchant Services Advertising Shopping Drop-Shipping 299

Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? And how can businesses be ready for evolving payment technologies? Consumers, too, preferred to use contactless payments or to shop online.

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Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. We’ve got a [Big Game] coming, so in at least two cities you’re going to have a lot of TV sales.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

JULY 30, 2020

Households with children in elementary and high school are set to spend an average of $789.49 , far exceeding the 2019 record of $696.70. The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies.

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Merchant Services Advertising Apparel Consumer 316

Retail TouchPoints

NOVEMBER 16, 2022

Shopping small has a significant impact on helping local communities, with two-thirds of every dollar spent at small businesses staying within the local community. Shopping small has a significant impact on helping local communities, with two-thirds of every dollar spent at small businesses staying within the local community.

Merchant Services 278

Merchant Services Finance Advertising Marketing 278

Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. showed that changing buying patterns are likely to continue at least through the upcoming holiday season. The survey of 809 U.S.

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Consumer Merchant Services Shopping Promotions 309

Retail TouchPoints

SEPTEMBER 2, 2020

Vivino , an online wine marketplace and app, is capitalizing on this growth by doubling down on its user-driven ratings process and personalized tools and features. Even June 2020 outperformed June 2019 by 140%, alluding to a possible sustained increase in people buying online, even as their pre-COVID channels begin to reopen.”.

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Merchant Services Shopping Customer Experience Shipping 264

Retail TouchPoints

AUGUST 31, 2022

“In most DTCs, there’s a three-tiered stool with a revenue executive (like me), the merchant team and some sort of brand or creative team — and we all work through a consolidated go-to-market calendar,” explained Simon in an interview with Retail TouchPoints. “We We align on messaging and how we’re going to communicate key stories.

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Merchant Services Marketing Planning Finance 278

Retail TouchPoints

NOVEMBER 2, 2021

In 2019, NMG joined forces with handbag and accessories reseller Fashionphile to roll out an integrated circularity program that included the debut of six Fashionphile locations inside Neiman Marcus stores.

Merchant Services 261

Merchant Services Drop-Shipping Accessories Fashion 261

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. However, there are other dynamics at play that will impact seasonal results.

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Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

NOVEMBER 4, 2021

Inflation is driving up shopping prices as we head into the holiday season, a time when many people already feel pressured to go all out on gifts for family and friends,” said Colleen McCreary, consumer financial advocate and Chief People Officer at Credit Karma in an interview with Retail TouchPoints. said Pandya. “

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

OCTOBER 29, 2020

While many stores have been closed and people are stuck at home, shoppers have turned to their devices to get the products they wanted, and that is expected to continue during the holidays. Economists are predicting a flat or modest increase in holiday sales compared to 2019, but they expect a big increase in online holiday shopping.

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Merchant Services Accounting Shipping Returns 174

Retail TouchPoints

JULY 10, 2020

In fact, 2019 showed great progress for e-Commerce to close the gap in total market share of sales compared to brick-and-mortar retail. As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Getting Ahead Of Retail Regulations.

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Merchant Services Customer Experience Checkout Fulfillment 191

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Processing legitimate returns can negatively impact a retailer’s bottom line.

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Returns Merchant Services Drop-Shipping Customer Experience 179

Retail TouchPoints

SEPTEMBER 15, 2020

The good news is that retailers can make a number of adjustments both to reduce return rates and to make the overall process more streamlined and less costly. Consolidating packages in a limited number of locations is much more efficient and less costly than processing single shipments from individual homes. Happy Returns is not alone.

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Retail TouchPoints

FEBRUARY 2, 2021

Global Shopping Festival by stimulating consumption, satisfying consumer demands and supporting the business recovery of merchants in response to the impact of the pandemic. The results were pretty staggering: More than 250,000 brands and 5 million merchants participated, generating RMB 498.2 We achieved another successful 11.11

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Merchant Services Marketing Planning Shipping 214

A1 Retail

DECEMBER 2, 2021

Fintech unicorn and payment processor, Mollie, reveals trends for small and medium-sized merchants during Black Friday, Cyber Week and Cyber Monday. The analysis spans tens of thousands of merchants across Europe, primarily from Germany, U.K., Payment methods and merchant performance.

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Merchant Services Payment Services Sporting Goods Accessories 81

Retail TouchPoints

JUNE 3, 2021

Two years ago, online retail’s market share was sitting at 13.6% , according to eMarketer. The pandemic has made omnichannel a business imperative for merchants of all sizes. We’re in a world where if merchants aren’t considering how to turn on an omni strategy, there’s going to be downstream problems later.” Access Now.

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Merchant Services Social Commerce Marketing Consumer 361

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

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Merchant Services Payment Services Fashion Customer Experience 245