Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

365 Retail

SEPTEMBER 22, 2021

Card payments accounted for more than £4 in every £5 spent in 2020, British Retail Consortium (BRC) figures show. Debit and credit card transactions accounted for 81% of the value of spending last year, up from 78% in 2019. Debit cards accounted for over half (54%) of all transactions by volume for the first time.

Accounting 73

Accounting Consumer Shopping 73

Retail TouchPoints

NOVEMBER 3, 2023

seen from 2010 to 2019. “It Overall household finances remain in good shape and will continue to support the consumer’s ability to spend.” “Overall household finances remain in good shape and will continue to support the consumer’s ability to spend.” consumers spent online during holiday 2022. for the Nov. from the $211.7

Finance 259

Finance Accounting Consumer Promotions 259

Inside Retail

OCTOBER 11, 2021

With occupancy rates under pressure, shopping-centre landlords have already reviewed property valuations to account for tighter rent market conditions and financial concessions required to retain key retail brands. Myer online sales increased by 28 per cent, to $540 million, in FY21, accounting for 20 per cent of total group sales.

Shopping 130

Shopping Consumer Accounting Department Stores 130

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Marketing 275

Marketing Consumer Checkout Customer Experience 275

Inside Retail

FEBRUARY 8, 2024

million and now account for 21.3 It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. The customer-first plan was introduced back in 2019 and remains the centrepiece of the company’s strategy to deliver for all its interested parties. per cent at the end of FY23.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Inside Retail

APRIL 15, 2024

Knockoffs, fakes, replicas and imitations have long held a place in retail but dupes and their growing acceptability on TikTok have taken consumer behaviour to new heights. All is not fair in retail and dupes At this point, the dupe economy appears to be circular with retailers’ steady supply and consumers’ hungry demand.

Supermarket 277

Supermarket Consumer Advertising Accounting 277

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. The report predicts that regular dining out will be off the menu for cost-conscious consumers until 2028. trillion in 2023.

Kiosk 147

Kiosk Fulfillment Consumer Accounting 147

Retail TouchPoints

APRIL 2, 2024

The Amazon Counterfeit Crimes Unit (CCU), established in June 2020 , stopped more than 700,000 attempts by bad actors to create fake selling accounts in 2023. That’s down from 6 million would-be fake account attempts that were thwarted in 2020, the year that the CCU launched — an 88% decrease in less than four years.

Loss Prevention 232

Loss Prevention Accounting Apparel Consumer 232

Retail TouchPoints

JUNE 9, 2021

If you’re a consumer brand in a category with Amazon private label, however, Amazon’s private label presence certainly feels more pronounced. According to Pattern’s 2019 marketplace survey of ecommerce executives, 73% of executives are “concerned” about competition from Amazon’s private label, and 57% said they were “very concerned”.

Consumer 307

Consumer Fashion Promotions Advertising 307

Inside Retail

NOVEMBER 11, 2021

We are witnessing rapid growth in direct-to-consumer (D2C) sales by brands. Prominent examples include PepsiCo, which has launched two direct-to-consumer websites selling pantry staples and snacks, and Heinz, which now sells bundles of products from its “Heinz to Home” websites in several countries including Australia.

Consumer 130

Consumer Fulfillment Shipping Location 130

Retail TouchPoints

JULY 14, 2023

Consumers are expected to spend a record $41.5 More than 55% of respondents who are planning to shop for school supplies said they had already started buying as of early July — on par with 2022 and up from 44% in 2019. BTC spending has nearly doubled since 2019. billion on back-to-school (BTS) shopping this year, up from $36.9

Discount Store 229

Discount Store Department Stores Planning Accessories 229

Inside Retail

JANUARY 31, 2023

Chinese nationalism is on the rise, with an accompanying disdain among a broad swathe of consumers for foreign products. Covid-19 lockdowns understandably increased the desire to engage in healthy exercise and it is believed the time Chinese consumers spent on fitness and exercise apps ballooned. In 2019, Nike sold US$6.2

Consumer 130

Consumer Apparel Fashion Outdoor 130

Inside Retail

MARCH 14, 2024

Later on, in 2013, the American consumer product goods conglomerate Sequential Brands Group acquired Revo. The opening of the company’s first US-based bricks-and-mortar shop in Soho is an especially important step to building Rebo Sunglasses’ brand awareness amongst new consumers. Then, it set up a direct-to-consumer channel. “It

Location 130

Location Wholesale Consumer Planning 130

Inside Retail

MAY 19, 2021

A further 39 per cent said they kept shopping with the brands they had a loyalty account with regardless of the pandemic, while 13 per cent said they shopped where they wanted regardless of loyalty programs. According to the report, there are two main types of loyalty in consumers: Behaviour loyalty, and belief loyalty.

Accounting 350

Accounting Shopping Consumer ATS 350

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 202

Consumer Telecommunications Fulfillment Customer Experience 202

Retail TouchPoints

SEPTEMBER 6, 2023

These plans are part of the brand’s near-term climate target of reducing greenhouse gas (GHG) emissions 37% by 2032 compared to a 2019 base figure. They are holding us to account, and we must set ambitious goals and take meaningful and lasting actions to protect their futures.”

Planning 255

Planning Accounting Store Operations ATS 255

Retail TouchPoints

MAY 18, 2023

Consumers can now browse and buy Touchland sanitizer across multiple channels, including the brand’s DTC ecommerce site, marketplaces like Faire and even on the shelves of big-name retailers like Ulta , Target and Sephora. After six months of B2C sales in the U.S., This is the key to growth.”

Planning 264

Planning Accounting Wholesale Consumer 264

Inside Retail

FEBRUARY 5, 2023

Its burger chain business Betty’s, which accounts for 56 per cent of the company sales, has grown from eight stores to 54 over the past five years. The investment company was considering listing the Retail Zoo business from 2019 before Covid-19 put that plan on hold.

Accounting 279

Accounting Planning Marketing Management 279

Inside Retail

NOVEMBER 20, 2022

Founded in 2012 by CEO Tim Dunn, Bushbuck is a hunting and outdoor brand that uses a direct-to-consumer business model. The Australian market currently accounts for 16 per cent of its sales, and the company aims to grow that to 38 per cent by 2025. Since 2019, the business has grown revenue by 300 per cent, with $4.3

Outdoor 245

Outdoor Accounting Planning Marketing 245

Retail TouchPoints

APRIL 27, 2021

Research by The Ascent showed that among people who have used a BNPL service, 45% first did so in 2019, 21% first did so in 2020, and only 7% had used a BNPL service prior to 2015. As the popularity of BNPL increases, it is important for consumers and merchants to weigh the benefits and the drawbacks of using/offering these payment options.

Merchant Services 130

Merchant Services Payment Services Consumer Point of Sale 130

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 304

Merchant Services Shopping Payment Services Advertising 304

Retail TouchPoints

OCTOBER 6, 2020

In-store traffic during the six biggest weeks of the holiday season will be down 22% to 25% compared to 2019, according to ShopperTrak data from Sensormatic Solutions. The company expects the 10 busiest days to account for just 34.2% in 2019, with sales spreading out across the holiday season. Traffic was down as low as -82%.

Checkout 190

Checkout Accounting Shopping Consumer 190

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. According to WalletHub, the top five most popular gift cards among American consumers (in descending order) are: Amazon; Visa; Walmart; Target; and Starbucks.

Shopping 307

Shopping Shipping Consumer Planning 307

Hunton Andrews Kurth

JANUARY 27, 2022

million for harm suffered by consumers. million to settle charges that it failed to properly notify consumers of late shipments and give them the chance to cancel their orders, and that it illegally used gift cards to compensate consumers for unshipped merchandise instead of providing refunds. In 2020, the company paid $9.3

Fashion 98

Fashion Accounting Marketing Advertising 98

Retail TouchPoints

AUGUST 9, 2022

The company’s Strategy and Consumer Insights team, which formerly reported to Roe, will now fall under the purview of CEO Joanne Crevoiserat. I’m excited about my new, expanded role and the opportunity to drive continued growth and profitability for the company.”.

Finance 265

Finance Accounting Management Consumer 265

Retail TouchPoints

NOVEMBER 4, 2020

Consumer preference for online shopping continues to rise, as more purchases are being made online than in stores with each passing year. In 2019 , the total market share of online U.S. Digital fraud can take many forms, with the most common being account takeover ( 29.8% The Harmful Impact of Digital Fraud.

Merchant Services 317

Merchant Services Payment Services Accounting Jewelry 317

Inside Retail

NOVEMBER 22, 2023

Retailers know this, consumers know this, cybercriminals know this, and are unfortunately ready to take advantage of any weak link that can be found to steal vital consumer and business data. Threat actors highly covet consumer credit cards and personally identifiable information (PII) as criminals can quickly and easily monetise it.

Payment Services 162

Payment Services Supply Chain Management Accounting Point of Sale 162

Inside Retail

FEBRUARY 24, 2022

As the troubled department store retailer tries to reight-size its portfolio in the wake of consumers moving online to shop, Myer said the Blacktown store closure was the fifth under its Customer First Plan launched in January 2019.

Planning 246

Planning Department Stores Accounting Location 246

Retail TouchPoints

MARCH 1, 2024

He compared the level of interest of a consumer who had simply seen a Natori ad on social media to one who had “gone to the website, added something to their bag and abandoned the cart. That’s much more useful [data] than the first consumer. We also get end-to-end accountability in the supply chain.”

Department Stores 227

Department Stores Wholesale Finance Apparel 227

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2019, showing significant growth since its exited from bankruptcy in 2018. The retailer is seeking to complete its turnaround by zeroing in on its appeal to Gen Z consumers, among whom the brand is already well-known. members accounted for half its sales in the country in the first half of fiscal 2021.

Jewelry 273

Jewelry Accessories Accounting Location 273

Retail TouchPoints

APRIL 21, 2021

Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% I think more consumers, particularly millennials and Gen Z, are aware of the ability to pay with their wallet, so those two are big drivers. Digital wallet usage is expected to account for 40.5% of ecommerce spend.

Merchant Services 297

Merchant Services Payment Services Checkout Accounting 297

Retail TouchPoints

MARCH 23, 2022

Nike is pushing forward with its digitally focused direct-to-consumer strategy following a strong Q3, with plans to build “the marketplace of the future” and bring standalone Jordan stores to North America. Revenues were up 5% YoY in the company’s fiscal Q3, which ended Feb. Building the ‘Marketplace of the Future’.

Planning 276

Planning Wholesale Sporting Goods Accounting 276

Inside Retail

JANUARY 17, 2022

E-commerce revenue for the group now accounts for over 22.7 per cent ahead of the six months to December 2019, before Covid hit. per cent higher than the half-year to December 2019. per cent ahead of the December 2019 half. Trans-Tasman electronics retailer JB Hi-Fi has exceeded $1.1 per cent of total sales at $4.86

Accounting 130

Accounting Consumer ATS 130

Retail TouchPoints

AUGUST 19, 2020

Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth. It’s also an indication that there was some favorable mix shift away from lower-margin consumables and toward higher-margin general merchandise categories.”.

Fulfillment 317

Fulfillment Accounting Returns Consumer 317

Retail TouchPoints

AUGUST 15, 2022

And yet, a recent study from LeaseQuery , which compares the number and value of retail leases from 2019 to 2022, tells a slightly different story. According to the study, the average number of retail building leases is down 11% in 2022 from 2019, and the average retail lease liability has decreased 45% in that same timeframe.

Payment Services 230

Payment Services Returns Consumer Accounting 230

Retail TouchPoints

AUGUST 15, 2022

Self-described on her Instagram account as a “19-year-old Robot living in LA,” Miquela (who was previously known as Lil Miquela but has since ditched the Lil) is one of the first known virtual influencers — a computer-generated human, essentially a digital character — that takes on all the tasks and tools of actual homo sapiens influencers.

Fashion 235

Fashion Marketing Accounting Consumer 235