Retail TouchPoints

JANUARY 8, 2021

4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items. UPS expects to handle 8.75 million returns during the week of Jan.

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Returns Shipping Consumer Management 224

Retail TouchPoints

MARCH 24, 2021

The retailer is still struggling under the challenges of the past year, with Q4 2020 sales falling 23.7% million in Q4 2020, down from a $2.4 million profit during the same period in 2019. Its annual net loss for 2020 was $64.5 Destination XL has received a $17.5 The retailer saw a net loss of $5.1

Operating Expenses 173

Operating Expenses Apparel Returns Planning 173

Inside Retail

NOVEMBER 30, 2021

NAB found that the big winners were technology retailers, which saw sales jump 168 per cent compared to the same period during pre-pandemic 2019, and footwear brands, which saw sales jump 92 per cent. Compared to 2020 , however, the event was fairly flat.

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Consumer Shopping ATS 130

Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year. The National Retail Federation projects that Halloween spending will dip only 8% from 2019, topping $8 billion.

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Planning Payment Services Location Shopping 262

Small Biz Trends

APRIL 25, 2022

shy of the first quarter of 2019 , before COVID-19 shocked the market. Buying and selling activity has seen a steady rise since dropping to 39% during the second quarter of 2020 when businesses were shuttered during the pandemic lockdown. Small business acquisitions rose to 24% over the previous year and just 3.7% Image: Depositphotos.

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Marketing Planning Management ATS 119

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. of Prime members expected to spend more this year than in 2019, while only 8%. One of the most unique aspects of Prime Day 2020 is how it became the gateway to the holiday season. While the $3.5

Promotions 163

Promotions Advertising Shopping Fulfillment 163

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. Overall, the four days from Thanksgiving through Sunday were down -49% compared to 2019. But first, a little recent history.

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Drop-Shipping Shipping Store Operations Shopping 184

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

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Management Customer Experience Shopping Consumer 166

Retail Times

APRIL 21, 2021

The global grocery sector grew an unprecedented 10% globally in 2020, compared to 2.5% growth in 2019, as the COVID-19 pandemic transformed how we live our lives.

Shopping 116

Shopping 116

Retail Times

NOVEMBER 29, 2021

increase in the volume of payments compared to the same period on Cyber Monday 2020 4.5% increase in the volume of payments compared to the same period on Cyber Monday 2019. Barclaycard Payments, which processes nearly £1 in every £3 spent in the UK, has so far today (as at 5pm) seen a: 16.7%

Payment Services 52

Payment Services ATS 52

Talking Retail

JULY 20, 2021

billion in the year to June 2020, up from from £2.51 billion in 2019, the company has announced. in 2019 to £37.9m This story continues at Bestway turnover and earnings rise in annual figures for 2019/20. This story continues at Bestway turnover and earnings rise in annual figures for 2019/20.

Wholesale 69

Wholesale Management ATS 69

Retail TouchPoints

NOVEMBER 23, 2020

The retail giant is prepared to ride this momentum into Q4: Walmart has doubled its number of personal shoppers compared to holiday 2019 in preparation for the surge, with more than 157,000 associates ready to grab anything from groceries to gifts. Pandemic Difficulty Means Struggling Retailers Will be Held Back Even Further.

Fulfillment 192

Fulfillment Department Stores Customer Experience Fashion 192

Retail TouchPoints

MAY 14, 2021

ROI for online advertising benefited from the shift to ecommerce in 2020, as well as the increasingly granular targeting capabilities offered by the biggest players in the space, according to the Sidecar 2021 Benchmark Report. Targeting Makes Google Paid Ads Cost-Effective, but Privacy Concerns Loom.

Advertising 217

Advertising Returns Social Commerce Marketing 217

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. Online, the Secure Remote Commerce (SRC) industry standard went live in October 2019 at several retailers.

Retail Trends 149

Retail Trends Payment Services Checkout Sporting Goods 149

Retail TouchPoints

OCTOBER 29, 2020

Economists are predicting a flat or modest increase in holiday sales compared to 2019, but they expect a big increase in online holiday shopping. vs. 2019, when sales amounted to $145 billion. Although these numbers are good news for stores, there is a dark side underneath it all: fraud.

Merchant Services 152

Merchant Services Accounting Shipping Returns 152

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. A survey by Accenture found that 75% of consumers say they’ll do at least some of their holiday shopping online, up from 65% in 2019, while 43% plan to shop online exclusively.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

365 Retail

OCTOBER 20, 2021

As it heads into peak sales season, the retail sector is well positioned to maximise on this growth, with additional analysis from Mention Me anticipating 5% more sales on Black Friday this year than in 2020. Health and beauty continues to grow, up 11% compared to Q3 2020 and 45% from Q3 2019.

Beauty and Health 75

Beauty and Health Fashion Consumer ATS 75

Retail TouchPoints

FEBRUARY 22, 2022

Comparable sales for 2021 for the company — which includes results from Macy’s , Bloomingdale’s and Bluemercury — were up 43% from 2020 and 3.1% Active customers for the Macy’s brand were up 18% over 2020 and 1% over 2019 to 44 million , and new customers increased 40% over 2020 and 26% over 2019 to 19.4

Marketing 258

Marketing Department Stores 258

365 Retail

SEPTEMBER 22, 2021

Card payments accounted for more than £4 in every £5 spent in 2020, British Retail Consortium (BRC) figures show. Debit and credit card transactions accounted for 81% of the value of spending last year, up from 78% in 2019. billion in 2019 to 16.7 billion in 2020. in 2019 to £24.15 Retailers spent £1.3

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Accounting Consumer Shopping 75

Retail TouchPoints

JUNE 4, 2021

Positive results in general are no surprise for lululemon, but the retailer surpassed expectations with 88% revenue growth compared to Q1 2020. billion , compared to $782 million in Q1 2019 — showing that the retailer has not just recovered from the pandemic but resumed an upward trajectory. from Q1 2020 and 22.4%

Jewelry 251

Jewelry Department Stores Returns Shopping 251

Retail Times

DECEMBER 15, 2021

Emma Bridgewater launched on the Tmall platform in 2019 as part of an international strategic growth plan. Sales have reached 10% more than the forecasted figures for this financial year, and there has been 49% growth compared to 2020. More than 20,000 mugs have been sold in China so far.

Planning 52

Planning 52

Retail Times

JANUARY 24, 2022

It was the three month lockdown at the start of 2021 that had a severe impact on the retail sector and its recovery from 2020. lower than in 2019, up from -39.1% in 2020, with retail parks continuing to display a notable resilience than either high streets or shopping centres in retaining footfall.

Shopping 52

Shopping ATS 52

Retail TouchPoints

OCTOBER 19, 2023

The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO. The retailer, which filed for bankruptcy in April 2023, was purchased by CION Investment Corp. in July 2023.

Inventory Management 226

Inventory Management Promotions Finance Store Operations 226

Retail TouchPoints

FEBRUARY 25, 2022

In March 2020, b8ta furloughed approximately 250 retail associates and laid off nearly half its corporate employees due to store closures. in 2020 over 2019 — and b8ta’s collection of high-end electronics made its shops a target for thieves. Thanks for everything.”. The company’s decline likely began when b8ta’s U.S.

Shopping 291

Shopping Advertising Promotions Location 291

Retail TouchPoints

MARCH 7, 2023

He has held roles of increasing responsibility at L’Oréal in various global markets, including President and CEO of L’Oréal China and then President and CEO of L’Oréal USA in 2019. In 2022, he joined the LVMH Group as Chairman and CEO of LVMH Hospitality Excellence and he is a member of the LVMH Group Executive Committee.

Promotions 259

Promotions Marketing ATS 259

Retail TouchPoints

MARCH 3, 2021

In 2020, Paper Source had gross sales of approximately $104 million , a 32% decline from the $153.2 million reported in 2019. Like many retailers, some of these losses were offset by growth on the ecommerce side of the business, with online accounting for 24% of the company’s sales in 2020, up from 10% in 2019.

Planning 298

Planning Finance Accounting Location 298

Retail TouchPoints

JULY 10, 2023

That crackdown began in November 2020 when regulators forced Ant Group to cancel its widely anticipated IPO , which would have been the biggest in history, just days before launch. In January 2023, Alibaba and Ant Group founder Jack Ma ceded control of Ant Group (he had stepped down from Alibaba in 2019 ).

Payment Services 225

Payment Services Planning Consumer Marketing 225

Retail TouchPoints

MAY 11, 2021

billion reported in Q1 2020. Sales were up 15% compared to 2019, showing strong recovery from the pandemic and associated lockdowns. million in Q1 2020, up 60% from Q1 2019. million for Q1 2020, but down 7% from Q1 2019. million for Q1 2020, but down 7% from Q1 2019. “In

Marketing 216

Marketing Planning Management Store Operations 216

Inside Retail

JANUARY 23, 2023

per cent over the first half of the 2020 financial year and by 14.3 per cent over the first half of 2019. In a trading update released today, the company said sales for the five months to December 31 were up 18.9 Sales for the six weeks until Christmas Eve were up 8.7 per cent year on year.

Net Profit 246

Net Profit Department Stores Store Operations Planning 246

Retail TouchPoints

NOVEMBER 30, 2021

Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019. Amazon announced that it would make its JWO technology available to other retailers in March 2020 , and deployed the technology at an Amazon Fresh store in June 2021.

Checkout 258

Checkout Payment Services Supermarket Customer Experience 258

Retail TouchPoints

AUGUST 12, 2021

That total has only continued to rise, reaching 54% in 2020 and with more than $150 million invested in digital performance between 2017 and 2020. The retailer continued to shrink its brick-and-mortar presence in 2019, both through store closures and by focusing on smaller footprints.

Shopping 264

Shopping Marketing ATS 264

Inside Retail

FEBRUARY 18, 2024

Australia sent wine worth almost $800 million to China in the year to November 2020, when Beijing responded to a call in Canberra for an inquiry into the origins of Covid-19 by blocking imports. million to Hong Kong in December, up from around 685,000 litres a month in recent years and the most since September 2019.

Shipping 245

Shipping Promotions Marketing Planning 245

Retail TouchPoints

JANUARY 31, 2023

In contrast, in the 2019 RPI, no club store ranked higher than seventh. Personalized prices, promotions and rewards also became 3X more important at driving overall price perception compared to 2019. In 2020 and 2021, the pandemic helped propel and then solidify Amazon as the top grocery retailer over H-E-B, Trader Joe’s and Wegmans.

Grocer 265

Grocer Wholesale Consumer Promotions 265

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 3 shopping day in 2019. 11 through Dec.

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Drop-Shipping Merchant Services Returns Shipping 256

Retail TouchPoints

AUGUST 12, 2022

2022 Hot 25 Retailers list — which identifies the brands that boosted their domestic sales by the highest percentages in 2021 compared to 2020 —exemplify three strong COVID-era trends: do-it-yourselfism, consumer preferences for more casual and value-priced apparel and increased alcohol consumption. The Kantar-NRF U.S.

Apparel 216

Apparel Shipping Consumer ATS 216

CJ Retail Solutions

JANUARY 10, 2020

Aldi has reported a massive 8% increase on sales over Christmas 2019 compared to the same period in 2018, suggesting that shoppers attitudes have changed. The grocery industry will look very different by the end of 2020. The post Retail Trends for 2020 appeared first on CJ Retail Solutions.

Retail Trends 52

Retail Trends Consumer Shopping Marketing 52

Retail TouchPoints

DECEMBER 1, 2021

higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% from 2019, according to Sensormatic Solutions ). million shoppers in 2020. and 5% globally versus 2020, according to Salesforce. In comparison, digital product catalogs grew 5% year-over-year in 2020.

Promotions 276

Promotions Shopping Consumer Checkout 276