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CEO Details ‘Reimagination of eBay’ Including a Collectibles Vault and New Digital Wallet

Retail TouchPoints

Once an item is in the eBay Vault, ownership can transfer from seller to buyer in a matter of seconds without the need to re-authenticate, repackage or ship the item anywhere. eBay also is making moves in the world of digital payments , with plans to launch its own digital wallet.

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Have Temu and Shein Thwarted Wish’s Hopes of a Comeback?

Retail TouchPoints

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

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How CarMax Digitized, and Personalized, the Car-Buying Experience

Retail TouchPoints

A car is one of the biggest purchases most consumers make, but the process of buying one, especially used, has long been one of consumers’ most dreaded retail experiences. From the moment it debuted in 1993, CarMax set out to change that with a focus on honest sales interactions and simplified processes.

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How Streamlining Digital Checkout Boosted Polywood Conversions Nearly 50%

Retail TouchPoints

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

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How Hong Kong gourmet food start-up Le Dessert is tapping into tech to grow

Inside Retail

Established in Hong Kong in 2018 by Paris-born Julien De Preaumont, Le Dessert has quickly gained a reputation for its signature Pavlovas and Charlotte layer cake creations, as well as creative jar desserts and cookies. Customers in Hong Kong are very demanding and they have very high standards both in terms of product quality and service.

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Exclusive CEO Q&A: How LUXIE Is Pivoting To Win Older Shoppers

Retail TouchPoints

Riley : When I first came on board as CEO in February 2018, I wanted to get us out in front of a lot of consumers. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We now ship to 160 countries and we have three fulfillment centers, in the UK, U.S. and Singapore.

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Beauty at the bus stop: Mecca uses vending machines to drive gift sales

Inside Retail

The technology combines PayWave and credit card payment with dispensing capabilities for gift cards between $25 – $100. Traditional vending machines are now competing with micro markets (the first of which opened in Australia in 2018) with players like Agora markets servicing office spaces,” she said.

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