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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. Before Zoomd, Argaman was a Co-founder and VP of Business Development at mobile marketing provider Moblin, which merged with Zoomd in 2017.

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Ikea Fortifies Partnership with Taskrabbit for Furniture Assembly

Retail TouchPoints

Ikeas partnership with Taskrabbit, to help customers with the headache of putting together its flat-packed furniture, has been in place since 2017 , but with this expansion booking services can now be done in one step during checkout at Ikea. in a statement. ”

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Banner Black Friday Sales Bode Well for Holiday Season

Retail TouchPoints

That is more than double what consumers spent just a few years ago in 2017, when Black Friday drove a little over $5 billion in online spend. Our real-time insights show that consumers are comfortably in the gift-giving spirit as price reductions and deals occur across sectors, supporting budgets for holiday shopping.” billion in U.S.

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Has Amazon Finally Cracked the Code for Grocery Retailing?

Retail TouchPoints

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Not to mention that the delis prepared food section offered very little to entice someone to take a break from shopping and sit down to eat. billion acquisition of Whole Foods.

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New retail stores redefining shopping in the US: Aritzia, Apple, Puma and more

Inside Retail

From an Apple store featuring biophilic design to Puma’s casino-inspired Las Vegas shop, these hot new bricks-and-mortar stores are bringing the heat to the retail industry. Our team cant wait to welcome customers and share exceptional personal shopping and support experiences like only Apple can.

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Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges

Retail TouchPoints

Imagine a customer shopping for a product who wants to check if its in stock, apply a discount code and explore shipping options for another already posted order all in one conversation. Lets return to the example of shopping for a product. Issues that may be slightly more complicated are usually routed to human agents.

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Amazon is set to take off in Australia this year, get ready

Inside Retail

Amazon, the $2 trillion gorilla, arrived on our shores officially in December 2017, just in time for Christmas. Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. Amazon announced it posted over $3.1 billion in 2022.