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Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges

Retail TouchPoints

Imagine a customer shopping for a product who wants to check if its in stock, apply a discount code and explore shipping options for another already posted order all in one conversation. Lets return to the example of shopping for a product. Issues that may be slightly more complicated are usually routed to human agents.

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Amazon is set to take off in Australia this year, get ready

Inside Retail

Amazon, the $2 trillion gorilla, arrived on our shores officially in December 2017, just in time for Christmas. Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. Amazon announced it posted over $3.1 billion in 2022.

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Why Stitch Fix is Focusing on its Human Stylists When Everyone Else is Talking About AI

Retail TouchPoints

Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth. The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return.

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1 in 4 American Adults Have a Disability — Does Your Site Give Them a Great Shopping Experience?

Retail TouchPoints

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ Globally, shoppers with disabilities spend $1.2 Bottom-line benefits also include limiting litigation’s impact. Accessibility Must Cover the Entire Shopper Journey.

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How Build-A-Bear’s Pandemic Shift Created Long-Term Omnichannel Opportunity

Retail TouchPoints

The pandemic threatened the livelihood of brick-and-mortar retailers, especially those with a strong presence in shopping malls. Within four weeks, all 400 Build-A-Bear stores had these more sophisticated ship-from-store capabilities, which allowed the retailer to deliver its plush products to consumers quickly and easily.

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Promotions and Discounts: 2017 Back-to-School Trends

Wiser

Consumer spending during back-to-school 2017 sales was forecasted to increase and reach $83.6 According to the NRF , as of early August, only 13 percent of parents had completed all their back-to-school shopping, and 23 percent had not started at all. Less free shipping promotion mentions. 2017 Average Percent Discounted.

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Inside Coupang’s $7.9 billion quarter and what comes next

Inside Retail

Between 2017 and 2021, the company invested billions of dollars into building one of the most sophisticated logistics networks in Asia. To better serve Koreas growing population of expatriates and English speakers, Coupang has also launched an English-language interface for its popular shopping app.

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