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Banner Black Friday Sales Bode Well for Holiday Season

Retail TouchPoints

on Black Friday according to Mastercard SpendingPulse , which measures in-store and online retail sales across all payment types. That is more than double what consumers spent just a few years ago in 2017, when Black Friday drove a little over $5 billion in online spend. retail sales (excluding automotive) up 3.4%

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Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges

Retail TouchPoints

Dealing with customer service for a faulty product or return? One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. Most still rely on Natural Language Processing (NLP), keeping them locked in a cycle of linear interactions.

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Understanding Amazon Statistics: Insights for Sellers and Marketers

Small Biz Trends

Technology Adoption Cloud Computing: Amazon Web Services (AWS) dominates the cloud computing market, contributing to its overall revenue. E-commerce Innovation Fulfillment Centers: Amazon operates over 175 fulfillment centers globally, streamlining inventory and delivery processes. million 2017 99.7 million 2023 174.9

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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Retail TouchPoints

that, together, process millions of returns every month. Enter Happy Returns, which promises to make the process easier and more cost-effective, both for the retailers that use its service and their customers. When we talked to [merchants] in 2016 and 2017, the immediate response was, Why on earth would I make returns easier?

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Lidl Introduces Digital Micro-Donations in Support of NSPCC

365 Retail

The discounter aims to raise 5 million by 2030 to support the NSPCCs vital Childline service, a free, confidential lifeline for vulnerable children and young people under 19 in the UK. It follows Lidl having already raised 10 million for the NSPCC since the partnership began in 2017.

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Jason & Scot Show Episode 327 Agentic Commerce

Retail Geek

As they wrap up this marathon double heaer episode, Jason and Scot discuss how perceptions of shopping are evolving, particularly distinguishing between needs fulfillment and the discovery process, and how AI agents could redefine these experiences in a retail context. Scot [44:30]You and I gave a talk.

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How Private Equity Failed North America’s Oldest Retailer

Retail Prophet

By the 20th century Hudsons Bay was a staple in almost every downtown Canadian shopping district and suburban mall, earning a reputation as a provider of quality products backed by solid customer service and guarantees for Canadian families. In addition, the PE company will also often begin eliminating competing retailers by buying them up.