Indigo 9 Digital

MAY 31, 2022

Nordstrom spoke about the benefits of having a strong eCommerce business on Nordstrom’s 2020 first quarter earnings call, when he said : “roughly 30% of our customers are shopping across more than one of these [digital] touch points. And as a result of this engagement, we know these customers spend four to 11 times more on average.”

Returns 98

Returns Department Stores Beauty and Health Shopping 98

Indigo 9 Digital

APRIL 19, 2023

This allows Domino’s Pizza to own the customer experience. When restaurants use third party delivery companies they place a lot of faith in those companies to provide the same level of customer service they would offer if they were doing it themselves. A pizza loving couple in New Zealand were the first customers of this test.

Consumer 98

Consumer Marketing Accounting Store Operations 98

Indigo 9 Digital

MAY 10, 2023

We continue to leverage the advantages of our mobile app to elevate the personalization of the customer experience and deepen customer engagement….Our Johnson, the former CEO of Juniper Networks and a former executive of Microsoft, replaced Howard Schultz as CEO in 2017. Do you like this content?

Payment Services 52

Payment Services Customer Retention Location Retail Trends 52

Indigo 9 Digital

MARCH 30, 2022

New Retail is an initiative aimed at connecting online and offline retail and digitizing stores to provide a better customer experience. While online shopping definitely accelerated in 2020, saying physical retail is more or less obsolete is not true,” said Nishtha Mehta, a China-based corporate innovation coach.

Payment Services 52

Payment Services Fulfillment Department Stores Supermarket 52

Indigo 9 Digital

MAY 10, 2023

Kevin Johnson, the former CEO of Juniper Networks and a former Microsoft executive, replaced Howard Schultz as Starbucks’ CEO in 2017. Johnson has said that: "digital relationships drive significant long-term value to Starbucks through more frequent occasions, increased spend, improved customer retention, and marketing efficiency."

Location 52

Location Customer Retention Consumer Customer Experience 52

Star Miconics

JANUARY 26, 2023

In the recent results of 2022’s McKinsey Global Survey on AI revealed that the number of businesses using AI technologies since 2017 has more than doubled. You’ll use your reports to take action to eliminate long checkout lines, reduce stock-outs, and enhance the customer experience in-store and online.

Point of Sale 52

Point of Sale Merchant Services Inventory Management Management 52

Indigo 9 Digital

MAY 10, 2023

While McDonald’s may seem like a traditional brand it has made great strides in modernizing its customer experience. From adding digital ordering kiosks in restaurants to creating one of the most widely used mobile apps in the retail sector many companies are taking cues from McDonald’s. More personalized customer interactions.

Kiosk 52

Kiosk Payment Services Promotions Marketing 52

Indigo 9 Digital

MARCH 16, 2022

Do your employees smile at each and every customer? Do they go out of their way to ensure your customers are happy? When was the last time you had a “wow” customer experience? For example, Ulta Beauty has found its salon customers make twice as many trips to an Ulta Beauty store as those who do not use those services.

Promotions 64

Promotions Location Shopping Store Layout 64

Indigo 9 Digital

MARCH 17, 2022

Toys “R” Us was a popular brand but it was saddled with debt leading it to file for bankruptcy in 2017. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox. Your service is one the keys to your success. Do you like this content?

Beauty and Health 90

Beauty and Health Promotions Marketing Shopping 90

Indigo 9 Digital

MARCH 31, 2023

“Shopping today may not always mean going to a store and looking at a vast amount of inventory,” said Shea Jensen, Nordstrom’s former senior vice president of customer experience in 2017. “It The trend towards smaller store formats arose well after Nordstrom made its initial plans for the Canadian market.

Apparel 97

Apparel Department Stores Beauty and Health Wholesale 97

Rangeme

JULY 12, 2022

consumer packaged goods (CPG) suppliers and retailers need to know about selling to Canadians? Let’s examine Canada’s demographics and retail trends to see why more U.S. Ongoing supply chain disruption has led more retailers and CPG suppliers to strengthen their regional trade networks to reduce logistics delays and costs.

Marketing 52

Marketing Consumer Beauty and Health Grocer 52