Small Biz Trends

JULY 2, 2025

Challenges of Logistics: Effective management of delivery systems is crucial, as operational hiccups can impact customer experience and retention, emphasizing the need for robust technology solutions. This convenience impacts consumer behavior and reshapes dining experiences. How has Uber Eats changed the food delivery industry?

Customer Experience 94

Customer Experience Customer Retention Consumer Marketing 94

VMS

JUNE 13, 2025

He brings together his background as an architect, artist, educator, author, podcast host and builder to the making of meaningful and empathically-focused, community-centric customer connections at brand experience places around the globe. David is a former VP – Global Design Strategies at Marriott International. in Singapore.

Visual Merchandising 97

Visual Merchandising Fashion Customer Experience Marketing 97

Inside Retail

JANUARY 11, 2022

With her extensive customer experience working at McDonald’s Corporation and ANZ Bank, Catriona has the right skills, personality and energy to grow and evolve our Post Office network.”. She was CEO from 2010 to 2014.

Customer Experience 279

Customer Experience ATS Management 279

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. We believe Square Go is an important step in helping sellers make more sales by offering seller discovery and exceptional customer experiences.”

Merchant Services 245

Merchant Services Payment Services Customer Experience Consumer 245

Retail TouchPoints

SEPTEMBER 13, 2023

Fostering Trust and Maintaining Long-Term Customers Even if first-party fraud was reported to the card issuer as fraud by the customer, the retailer still has the opportunity to refund the purchase earlier and avoid the time-consuming and expensive efforts associated with processing a chargeback while maintaining a positive customer experience.

Payment Services 277

Payment Services Customer Experience Customer Retention Consumer 277

Retail TouchPoints

JULY 21, 2022

“I have no doubt Kruti is the right leader for Depop’s next chapter as we focus on nurturing its passionate community and improving the customer experience. She has guided Etsy through periods of significant transformation, with a proven track record of motivating teams to deliver results and advance our mission.”.

Advertising 312

Advertising Management Promotions Fashion 312

Retail TouchPoints

JUNE 22, 2022

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Prior to joining Amazon, Herrington served as CEO of KeepMedia and VP of Marketing at online grocery retailer Webvan.

Fulfillment 278

Fulfillment Finance Promotions Consumer 278

Retail TouchPoints

MARCH 3, 2023

We entered Canada in 2014 with a plan to build and sustain a long-term business there,” said Erik Nordstrom, CEO of Nordstrom Inc. The ecommerce site closed on March 2, and the company expects to wind down its brick-and-mortar operations by late June 2023. Nordstrom’s Canadian operations employ approximately 2,500 people. “We in a statement.

Department Stores 290

Department Stores Customer Experience Planning Store Operations 290

Retail TouchPoints

APRIL 20, 2022

“The world of shopping has completely transformed since we got our start in 2014, and so has the way our customers experience Brooklinen,” said Fulop in a statement. ”

Planning 296

Planning Shipping Customer Experience Location 296

Retail TouchPoints

FEBRUARY 3, 2021

Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts. He first joined the Kendra Scott board in 2014 and in 2016 joined the company as Chief Revenue and Marketing Officer. and increasing the company’s wholesale presence.

Wholesale 246

Wholesale Boutique Accessories Promotions 246

Retail TouchPoints

SEPTEMBER 5, 2023

Or a retailer could want to strongly emphasize high-quality customer service based on recent, and repetitive, negative customer experiences in select stores. That retailer might leverage VR training technology to educate those retail associates on the importance of remaining hospitable in hot-button customer situations.

Customer Experience 260

Customer Experience Consumer Shopping Marketing 260

Indigo 9 Digital

FEBRUARY 24, 2023

By Tricia McKinnon Long before it became trendy Starbucks focused on the customer experience. For anyone who has tried to create a compelling experience for their customers, one that makes them continually come back for more, they know it’s not easy. A great customer experience is always about a feeling.

Customer Experience 105

Customer Experience Returns Location Retail Trends 105

Retail TouchPoints

MAY 17, 2023

One such company is Boll & Branch, which was founded in 2014 to transform the luxury home textiles industry by creating sustainable, luxurious products at affordable prices. While the brand has established an extremely loyal customer base online, Boll & Branch is ready to spread the word about its mission via brick-and-mortar.

Customer Experience 276

Customer Experience Consumer Visual Merchandising Planning 276

Retail TouchPoints

SEPTEMBER 24, 2024

California Governor Gavin Newsom has signed a bill banning retailers from offering any type of plastic bag to customers at the point of sale. 1, 2026, is designed to close a loophole in the plastic bag ban that was passed by the California legislature in 2014 and affirmed by voters in a 2016 referendum, according to the AP.

Point of Sale 262

Point of Sale Checkout Consumer ATS 262

Retail TouchPoints

AUGUST 3, 2021

Stojo’s commitment to practical sustainability has been baked in from its beginnings, according to CEO Jurrien Swarts, who had been working in finance prior to the company’s launch in 2014. Retail TouchPoints (RTP): How has Stojo’s commitment to sustainability been strengthened since the company started?

Consumer 336

Consumer Shipping Finance Planning 336

Independent Retailer

JULY 29, 2021

James Le Compte, founder and CEO of To’ak Chocolate (toakchocolate.com), a luxury chocolate brand, says that having a consistent brand message and experience both online and in store is important, but consumers are looking for brands that can bridge those two differences and create a seamless experience.

Customer Experience 98

Customer Experience Shipping Consumer Shopping 98

Retail TouchPoints

NOVEMBER 2, 2022

As an example, in 2014 the International Journal of Marketing Studies set up two pairs of running shoes in two separate Nike retail spaces that were completely alike with the exception of one detail — one space was perfumed with a floral scent while the other was not.

Promotions 279

Promotions Customer Experience Consumer Planning 279

Retail TouchPoints

SEPTEMBER 24, 2024

for the five -year period from 2014 to 2019.) Their adoption of advanced technologies like AI, data analytics and supply chain optimization enhances customer experiences, but smaller businesses may struggle to keep pace with these innovations.” The CAGR for total retail sales was 3.6%

Consumer 284

Consumer Apparel Accounting Marketing 284

Retail TouchPoints

SEPTEMBER 5, 2023

Through Food Lion Feeds, the retailer has helped provide more than 1 billion meals since 2014 and has committed to donating 1.5 During its 2022 Holidays Without Hunger campaign, Food Lion helped its customers provide 5.4 13 to Oct. billion meals by 2025. million meals to those in need.

Management 264

Management Store Operations Customer Experience ATS 264

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 279

Merchant Services Inventory Management Grocer Customer Experience 279

Retail TouchPoints

JUNE 9, 2023

In a further wrinkle, Cooler Screens was co-founded by Walgreens’ former Chairman, CEO and Board member Greg Wasson , who led the retailer from 2009 to 2014. Safety, customer experience and meeting revenue goals are a priority for our company. The claims and allegations in Cooler Screens’ complaint are baseless and unfounded.

Advertising 331

Advertising Planning Accounting Customer Experience 331

Retail TouchPoints

JULY 22, 2021

Similarly, Home Depot also faced a large-scale data breach in 2014, leading to over 56 million payment information being stolen. At the end of the day, only one certainty remains; the retail industry needs to keep improving its customer experience to stay in the game. . This has led to over $18.5

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

JULY 22, 2022

This lets them build engaging and intuitive customer experiences quickly and easily without help from a developer. Since its founding in 2014, Spryker has empowered 150+ companies such as Aldi, Toyota, Siemens, HILTI and RICOH through B2B, enterprise marketplaces, IoT and unified commerce in more than 200 countries worldwide.

Accounting 312

Accounting Fulfillment Marketing Customer Experience 312

Inside Retail

DECEMBER 20, 2022

billion that Woolworths Holdings paid for the business in 2014, though the sale to Anchorage does not include David Jones’ recently revamped Bourke Street flagship store, which is valued at around $250 million. In 2014, the firm bought a then-unprofitable Brand Collective from Pacific Brands. That is a fraction of the $2.1

Department Stores 246

Department Stores Supermarket Management Marketing 246

Retail TouchPoints

JANUARY 20, 2021

Unfortunately, similar customer experiences are everywhere. Joining Intellibed as CEO in 2014, he brings innovative technology and provides the retail expertise that has led Intellibed to expanded product distribution, including both the Sleep Genius Smart Base and revolutionary Gel Matrix® mattresses, at retailers nationwide.

Customer Experience 298

Customer Experience Fulfillment Consumer Marketing 298

Inside Retail

MAY 26, 2021

This capability was extended in 2014 to allow for basic function planning and then again in 2016 to provide dashboard capabilities for management teams. “We We are also looking to generate workforce planning reports that show how accurately staffing level estimates matched actual customer demand,” says Strub.

Planning 245

Planning Point of Sale Fashion Management 245

Retail TouchPoints

JUNE 18, 2024

Starting the customer relationship with transparency about data practices can go a long way toward building trust, especially when customers understand the value exchange that’s taking place between them and the brand. His experience spans two decades and includes fostering and guiding teams across diverse industries.

Markdowns 263

Markdowns Customer Experience Consumer Accounting 263

Inside Retail

MAY 6, 2024

Since it launched in 2014, Merry People has forged purposeful partnerships that embody its values of authenticity, kindness, happiness and adventure. The business has local warehousing in the UK, US and Canada to ensure a greater customer experience by fulfilling online orders in the local markets promptly.

Boutique 274

Boutique Fulfillment Marketing Customer Experience 274

Retail TouchPoints

OCTOBER 2, 2020

A 20-year veteran of the company, Decker has served as EVP of Merchandising since 2014. The Home Depot has named Edward “Ted” P. Decker as President and COO, effective Oct. The home improvement retailer also announced additional senior leadership promotions. Ann-Marie Campbell has been named EVP of U.S.

Promotions 179

Promotions Merchant Services Store Operations Advertising 179

Retail TouchPoints

FEBRUARY 12, 2021

In fact, according to a recent Accenture study , 92% of the 50 North American retailers surveyed said they are either piloting RFID or have reached full adoption, up from 34% in 2014. Serialized, item-level data sharing through RFID makes visibility possible.

Fulfillment 286

Fulfillment Markdowns Inventory Management Customer Experience 286

Inside Retail

MAY 28, 2024

Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. Inside Retail : Customer experience is crucial in the retail industry. How does Kate Spade New York prioritise customer satisfaction, both online and in-store?

Boutique 257

Boutique Fashion Clienteling Marketing 257

Inside Retail

NOVEMBER 8, 2023

Since launching in Melbourne in 2014, Belles Hot Chicken (Belles) has grown to six existing locations, including a new opening in Bondi, Sydney, a few weeks ago, and is now looking to raise between $1 million and $2 million to fund further expansion.

Planning 244

Planning Location Wholesale Management 244

Retail TouchPoints

NOVEMBER 29, 2022

If your customer can get the right expectations before purchase, this is proven to reduce returns in ecommerce. Visual content producers can boost the customer experience by providing 360-degree images, videos or even GIFs of the products. Alexandre de Vigan is Founder and CEO of Nfinite.

Returns 278

Returns Promotions Customer Experience Consumer 278

Inside Retail

FEBRUARY 19, 2024

Customer experience is the winning catalyst Swift has shown us how to go beyond mere fan engagement and use it as a tool to deliver a goosebumps-inducing experience. In another instance, in 2014, after Taylor pulled her music from Spotify, she risked being perceived as a greedy singer.

Marketing 290

Marketing Brand Management Management Customer Experience 290

Retail TouchPoints

AUGUST 12, 2022

We have had over 35 retailers and brands participate since 2014, several returning year after year.”. Five New Technologies Driving Retail Personalization. After an application process that began in November 2021, NYFTLab and its partners selected the five finalists, hailing from New York; Los Angeles; Washington, D.C.;

Social Commerce 243

Social Commerce Fashion Returns Consumer 243

Retail TouchPoints

JUNE 23, 2022

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy for Retail, North America at Publicis Sapient in an interview with Retail TouchPoints at the time of the Saks deal.

Fulfillment 289

Fulfillment Customer Experience Department Stores Marketing 289

Retail TouchPoints

APRIL 7, 2022

That’s the type of end-to-end inspirational customer experience Nike, Revolve, Madewell and more than 100 other leading brands are delivering today with visual outfitting. A graduate of The Wharton School’s MBA program, Deuskar was selected as a 2014 Fashion Fellow by the New York City Economic Development Corporation and 92Y.

ATS 287

ATS Merchant Services Visual Merchandising Fashion 287