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How Speeding up Chargeback Resolutions can Boost Retailers’ Profits

Retail TouchPoints

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Mittal joined Mastercard in 2014.

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Amazon Appoints Insider as CEO of Worldwide Stores

Retail TouchPoints

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Prior to joining Amazon, Herrington served as CEO of KeepMedia and VP of Marketing at online grocery retailer Webvan.

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How Merry People is creating impact and making a splash across the pond

Inside Retail

Since it launched in 2014, Merry People has forged purposeful partnerships that embody its values of authenticity, kindness, happiness and adventure. The business has local warehousing in the UK, US and Canada to ensure a greater customer experience by fulfilling online orders in the local markets promptly.

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Meet Nakedvice, the brand founded by best friends in the Sportsgirl stockroom

Inside Retail

The brand was co-founded in 2014 by best friends Sarah Miller and Jessie Gargan, who were 23 and 26, respectively, at the time. Consistency in branding, customer experience, and product offering ensures a cohesive and positive experience for our customer across all locations,” Santic said.

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From Barcodes to Bytes: Retailers Prepare for Next-Generation UPC

Retail TouchPoints

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy for Retail, North America at Publicis Sapient in an interview with Retail TouchPoints at the time of the Saks deal.

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Saving Shoppers from the Sea of Sameness

Retail TouchPoints

Unfortunately, similar customer experiences are everywhere. Have you made it easy for them to share with customers what makes your brand stand apart, and how it will solve the customer’s problem or fulfill their need? Are the features and benefits that make your brand unique top-of-mind with them?