Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. The Role of Hangers in Retail Displays The retail industry thrives on the art of presentation, with each detail meticulously arranged to entice and engage the consumer.

Consumer 231

Consumer Apparel Visual Merchandising Store Operations 231

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 265

Merchant Services Inventory Management Grocer Customer Experience 265

Retail TouchPoints

MAY 17, 2023

It’s one of the main reasons so many digitally native, direct-to-consumer (DTC) brands have invested in opening stores. One such company is Boll & Branch, which was founded in 2014 to transform the luxury home textiles industry by creating sustainable, luxurious products at affordable prices.

Customer Experience 227

Customer Experience Consumer Visual Merchandising Planning 227

Retail TouchPoints

NOVEMBER 2, 2022

Yet just like a beautiful wall of art or mood lighting, scent can give businesses a special branding experience. When used in the right way, scents can drive consumer behavior and even serve as a secondary “logo” for a brand. In fact, scent has a profound effect on our memory and emotions.

Promotions 272

Promotions Customer Experience Consumer Planning 272

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Inside Retail

DECEMBER 20, 2022

billion that Woolworths Holdings paid for the business in 2014, though the sale to Anchorage does not include David Jones’ recently revamped Bourke Street flagship store, which is valued at around $250 million. In 2014, the firm bought a then-unprofitable Brand Collective from Pacific Brands. That is a fraction of the $2.1

Department Stores 246

Department Stores Supermarket Management Marketing 246

Inside Retail

OCTOBER 16, 2023

Even if only a fraction of these users convert into consumers, it spells immense profitability for retail brands. This is precisely what direct-to-consumer (DTC) brands have been capitalising on in recent years. DTC companies are poised for substantial financial gains and a broad customer base. billion in investments.

Supply Chain Management 130

Supply Chain Management Beauty and Health Consumer Fashion 130

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 302

Payment Services Consumer Customer Experience Accounting 302

Inside Retail

FEBRUARY 19, 2024

Nothing replaces delivering on brand promise As obvious as it may sound, we have seen many brands take the concept of “delivering on brand promise” for granted, assuming they can win over consumers’ hearts and wallets through shortcuts.

Marketing 290

Marketing Brand Management Management Customer Experience 290

Inside Retail

MARCH 7, 2024

Birthday suit vice Against this backdrop, Australian fashion brand Nakedvice is on a mission to redefine accessible luxury with timeless designs that draw inspiration from vintage pieces and ‘90s nostalgia, aligning with emerging trends and consumer sentiments. It has also enabled the brand to ship from store if an item is out of stock.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

SEPTEMBER 16, 2022

While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors don’t quite match up. And at a time when knowing and resonating with your customer is the key to survival, retail brands are hoping to get further context.

Consumer 315

Consumer Thrift Store Fashion Marketing 315

Retail TouchPoints

AUGUST 25, 2021

The term rose to the surface last year as 2020’s unique confluence of events drove consumers toward shopping alternatives that were both environmentally friendly and economically feasible. The consumer is changing, the way that they purchase is going to change,” he said. “We In the retailX keynote session on Wednesday, Aug.

Consumer 303

Consumer Fast Fashion Finance Shopping 303

Inside Retail

NOVEMBER 14, 2023

As the year-end shopping season kicks off, Zalora , one of Asia’s leading online fashion retailers, and part of Global Fashion Group (GFG), is ramping up its marketing to capture consumers’ attention. In addition, customers were assured of a seamless shopping experience from cart to doorstep.

Inventory Turnover 130

Inventory Turnover Fashion Shopping Consumer 130

Mass Relators

FEBRUARY 26, 2024

The companies said they would fight the move in court, and also argued that consumers would benefit from the merger if it were to go ahead. In a statement issued on February 14, the same day the Colorado attorney general’s lawsuit was filed, Kroger pointed to a track record of lowering prices for consumers after previous merger deals.

Grocer 52

Grocer Customer Experience Consumer Shopping 52

Retail TouchPoints

MAY 8, 2023

for Q1 2023 — the first period with no online sales growth since the Index debuted in 2014. That could be a bot that the brand has put forward to interact with you, or [a consumer] scanning a QR code in a retail store to begin a loyalty journey that happens over WhatsApp and continues after you leave the store.

Merchant Services 220

Merchant Services Payment Services Consumer Outdoor 220

Retail TouchPoints

APRIL 29, 2021

Enjoy , which Johnson founded in 2014, brings the store experience to consumers’ homes via a technology-powered “mobile store” operation. . “In According to the company, this at-home experience is achieved through proprietary technology and data science tools that manage inventory, routing and staffing.

ATS 172

ATS Telecommunications Store Operations Consumer 172

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand.

Wholesale 235

Wholesale Advertising Consumer Promotions 235

Inside Retail

AUGUST 7, 2023

And yet, the cost of living continues to rise in Singapore, consumers are tightening their spending habits, reducing brand loyalty and opting for budget-friendly options. So how can bricks-and-mortar experiences survive in this climate? Consumers in APAC are also becoming more environmentally and socially conscious.

Shopping 130

Shopping Consumer Marketing Promotions 130

Inside Retail

JANUARY 12, 2022

With her extensive customer experience working at McDonald’s Corporation and ANZ Bank, Catriona has the right skills, personality and energy to grow and evolve our Post Office network.”. She was CEO from 2010 to 2014. The post Retail appointments of the week appeared first on Inside Retail.

Beauty and Health 130

Beauty and Health Customer Experience Management Marketing 130

Retail TouchPoints

APRIL 10, 2023

Turning Customers into Brand Ambassadors (Source: Pandora) After more than 30 years operating in brick-and-mortar, Pandora began to debut online in markets around the world in 2014. Pandora, needless to say, is opposed to horrible consumer experiences. Pandora, needless to say, is opposed to horrible consumer experiences.

Jewelry 221

Jewelry Wholesale Consumer Point of Sale 221

Retail TouchPoints

JANUARY 20, 2021

Unfortunately, similar customer experiences are everywhere. Experience the buying journey through the eyes of your customer. How are consumers rating your product? If you show a 5-star rating, will customers wonder if it is legitimate? Immerse Your Customer in a Memorable Experience.

Customer Experience 257

Customer Experience Fulfillment Consumer Marketing 257

Retail TouchPoints

MAY 13, 2021

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2

Home Furnishings 172

Home Furnishings Merchant Services Supermarket Social Commerce 172

Retail TouchPoints

SEPTEMBER 9, 2020

Consumers stuck at home have had the time to thin out their wardrobes and make room in the garage — along with strong financial incentives to turn their possessions into cash. With consumers seeking bargains from home, online secondhand is set to grow 69% between 2019 and 2021, while the broader retail sector is projected to shrink 15%.”.

Jewelry 189

Jewelry Drop-Shipping Consumer Accounting 189

Inside Retail

DECEMBER 2, 2021

Hillberg joined SurfStitch as merchandise manager in 2014, before becoming general manager in 2015 and managing director in 2018. The newcomer has been with the US-headquartered PepsiCo for 14 years, during which his roles have spanned field operations, strategic account leadership, and direct-to-consumer sales strategy.

Fashion 130

Fashion Management Accounting Customer Experience 130

Retail TouchPoints

JUNE 23, 2022

Consumers have moved on to a very digitally led lifestyle and mindset, whereas the retail industry, at least many legacy retailers, still think of digital commerce as separate from store commerce. . This strategy could hold water. And governance consultant Diligent expects investor activism to increase again in 2022.

Fulfillment 257

Fulfillment Customer Experience Department Stores Marketing 257

Retail TouchPoints

NOVEMBER 16, 2020

While wearable tech developed by Google, Apple and others is still in development, sensors used in modern iPhones have already brought usable tech into consumers’ pockets. In short, there are more customers online now than at any time in the past — yet they’ll need some impetus to visit, browse and buy at a particular store.

Fashion 185

Fashion Returns Boutique Shopping 185

Retail Next

JANUARY 16, 2020

Digital transformation is sweeping through the retail industry and has changed the way consumers shop both online and at local stores. Consumers familiar with the shopping experience expect a smooth process without glitches or frustration. The synergy achieved brings a new era to the retail customer experience.

Location 98

Location Consumer Shopping Returns 98

Retail Gazette

AUGUST 15, 2023

Phones4U collapsed into administration in 2014 and Currys-owned Carphone Warehouse closed all its standalone stores in 2020. The 4,230 sq ft space, dubbed the EE Studio, features a gaming zone, a lounge area offering complimentary tea and coffee, a digital spa inviting consumers to relax in an immersive sensory room.

Shopping 98

Shopping Dead-Stock Department Stores Marketing 98

VMS

NOVEMBER 23, 2022

He brings together his background as an architect, artist, educator, author, podcast host and builder to the making of meaningful and empathically-focused, community-centric customer connections at brand experience places around the globe. David is a former VP – Global Design Strategies at Marriott International. in Singapore.

Visual Merchandising 83

Visual Merchandising Fashion Customer Experience Marketing 83

Inside Retail

DECEMBER 9, 2021

Anticipatory design offers a different approach to creating a great consumer experience. Anticipatory design is the process of removing unnecessary choices and effort so the product or service provides the smoothest and most seamless experience for people. More products, more content, more offers, more information, more options.

Checkout 130

Checkout Accounting Shopping Returns 130

Retail TouchPoints

MARCH 22, 2022

If Amazon is using that technology, we should be using that technology,” said the Prosper keynote speaker, Koffee Kult Founder and President James Mardis, who launched his artisan coffee brand on Amazon in 2014. So being tuned in to those consumers, and what they are responding to, has never been more important.

Advertising 284

Advertising Department Stores Wholesale Management 284

Retail TouchPoints

JULY 17, 2020

Additionally, the percentage of consumers willing to pay the same or more for private labels over name-brand products rose from 34%. in 2014 to 40% in 2019. Even though discount products still make up the bulk of the category, the share of premium private label goods climbed from 15.7% over the past three years. ”

Retail Trends 131

Retail Trends Apparel Fulfillment Merchant Services 131

VMS

JANUARY 4, 2023

Like with my strategy of discovering a city, Rituals believes that the discovery process leads customer experiences in their stores. They are in a reciprocal feedback loop, interconnected and interdependent. One influences the other. It may start from the street, lead to a cup of tea and hand washing to exploring their assortment.

Visual Merchandising 86

Visual Merchandising Customer Experience Fashion Outdoor 86

Retail TouchPoints

JANUARY 30, 2023

It’s About our Name Being Spoken in Houses’ Copper Compression sells therapeutic, copper-infused health aids targeting both fitness and pain relief customers. The company launched on Amazon in 2014 and now has distribution in Walmart , Target and Costco , as well as its own DTC site.

Merchant Services 159

Merchant Services Beauty and Health Payment Services Returns 159

VMS

NOVEMBER 9, 2022

As a lifelong observer of the world around him, Gabriele is driven by the comprehensive nature of design and a desire to ignite meaningful interaction between product and consumer. These diverse resident experiences enable him to bring a global perspective to design like no other. Gabriele Chiave knows no boundaries. in Singapore.

Visual Merchandising 52

Visual Merchandising Fashion Customer Experience Promotions 52

Indigo 9 Digital

MARCH 31, 2023

When Nordstrom was planning its entry into Canada right round the time these luxury online retailers were getting started Nordstrom may have been unaware of these competitors or it may have underestimated how many consumers would flock to these sites. More brands are selling direct to consumer. But they do now. Brand awareness. "The

Apparel 97

Apparel Department Stores Wholesale Beauty and Health 97

Mass Relators

AUGUST 27, 2021

has named Tracey Brown to the newly created post of president of retail products and chief customer officer at Walgreens. The appointment, one of three announced Friday at WBA, is meant to emphasize Walgreens’ customer experience across all consumer touchpoints, the company said. . — Walgreens Boots Alliance Inc.

Finance 52

Finance Customer Experience Marketing ATS 52