Retail TouchPoints

SEPTEMBER 5, 2023

Or a retailer could want to strongly emphasize high-quality customer service based on recent, and repetitive, negative customer experiences in select stores. That retailer might leverage VR training technology to educate those retail associates on the importance of remaining hospitable in hot-button customer situations.

Customer Experience 260

Customer Experience Consumer Shopping Marketing 260

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

MAY 17, 2023

It’s one of the main reasons so many digitally native, direct-to-consumer (DTC) brands have invested in opening stores. One such company is Boll & Branch, which was founded in 2014 to transform the luxury home textiles industry by creating sustainable, luxurious products at affordable prices.

Customer Experience 276

Customer Experience Consumer Visual Merchandising Planning 276

Retail TouchPoints

NOVEMBER 2, 2022

Yet just like a beautiful wall of art or mood lighting, scent can give businesses a special branding experience. When used in the right way, scents can drive consumer behavior and even serve as a secondary “logo” for a brand. In fact, scent has a profound effect on our memory and emotions.

Promotions 279

Promotions Customer Experience Consumer Planning 279

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 279

Merchant Services Inventory Management Grocer Customer Experience 279

Retail TouchPoints

AUGUST 25, 2021

The term rose to the surface last year as 2020’s unique confluence of events drove consumers toward shopping alternatives that were both environmentally friendly and economically feasible. The consumer is changing, the way that they purchase is going to change,” he said. “We In the retailX keynote session on Wednesday, Aug.

Consumer 306

Consumer Fast Fashion Finance Shopping 306

Retail TouchPoints

JUNE 18, 2024

Most consumers are willing to part with personal information in exchange for something they value – and consumers value many things beyond discounts and markdowns. A company that can strike that balance and discover what consumers are willing to accept in exchange for personal data can build detailed profiles of its customers.

Markdowns 263

Markdowns Customer Experience Consumer Accounting 263

Independent Retailer

JULY 29, 2021

Many consumers got comfortable with online shopping during the pandemic, engaging with brands and other shoppers in a virtual sense, but nothing beats the authenticity of in-store experiences. This helps to deliver that crossover experience between online and in store that consumers are looking for.

Customer Experience 98

Customer Experience Shipping Consumer Shopping 98

Retail TouchPoints

SEPTEMBER 16, 2022

While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors don’t quite match up. And at a time when knowing and resonating with your customer is the key to survival, retail brands are hoping to get further context.

Consumer 328

Consumer Thrift Store Marketing Fashion 328

Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. The Role of Hangers in Retail Displays The retail industry thrives on the art of presentation, with each detail meticulously arranged to entice and engage the consumer.

Consumer 264

Consumer Apparel Visual Merchandising Store Operations 264

Retail TouchPoints

JANUARY 20, 2021

Unfortunately, similar customer experiences are everywhere. Experience the buying journey through the eyes of your customer. How are consumers rating your product? If you show a 5-star rating, will customers wonder if it is legitimate? Immerse Your Customer in a Memorable Experience.

Customer Experience 298

Customer Experience Fulfillment Consumer Marketing 298

Retail TouchPoints

FEBRUARY 12, 2021

In fact, according to a recent Accenture study , 92% of the 50 North American retailers surveyed said they are either piloting RFID or have reached full adoption, up from 34% in 2014. Additionally, it boosts sales margins and expedites returns and exchanges, making it a valuable tool for profitably improving the consumer experience.

Fulfillment 286

Fulfillment Markdowns Inventory Management Customer Experience 286

Inside Retail

DECEMBER 20, 2022

billion that Woolworths Holdings paid for the business in 2014, though the sale to Anchorage does not include David Jones’ recently revamped Bourke Street flagship store, which is valued at around $250 million. In 2014, the firm bought a then-unprofitable Brand Collective from Pacific Brands. That is a fraction of the $2.1

Department Stores 246

Department Stores Supermarket Management Marketing 246

Retail TouchPoints

AUGUST 12, 2022

“We have had over 35 retailers and brands participate since 2014, several returning year after year.”. The technology allows consumers to buy looks for use online without paying for a physical outfit, which reduces fashion waste once a trend has passed. Five New Technologies Driving Retail Personalization. Paris; and Tel Aviv.

Social Commerce 243

Social Commerce Fashion Returns Consumer 243

Inside Retail

MAY 28, 2024

Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. Inside Retail : Customer experience is crucial in the retail industry. How does Kate Spade New York prioritise customer satisfaction, both online and in-store?

Boutique 257

Boutique Fashion Clienteling Marketing 257

A1 Retail

FEBRUARY 10, 2025

Iceland Foods has been awarded the Feefo Platinum Trusted Service Award, recognising its ongoing commitment to delivering world-class customer experience. The Feefo Platinum Trusted Service Award is an independent seal of excellence, granted only to businesses that consistently exceed customer expectations.

Customer Experience 74

Customer Experience Supermarket Consumer Shopping 74

Retail TouchPoints

MAY 13, 2021

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2

Home Furnishings 241

Home Furnishings Merchant Services Supermarket Social Commerce 241

Retail TouchPoints

NOVEMBER 29, 2022

As retailers seek to differentiate themselves and grab consumer attention in a crowded digital space, they need more content, more creativity and different formats for a greater variety of digital and social channels and a greater need for personalization. Alexandre de Vigan is Founder and CEO of Nfinite.

Returns 278

Returns Promotions Customer Experience Consumer 278

Retail TouchPoints

MAY 8, 2023

for Q1 2023 — the first period with no online sales growth since the Index debuted in 2014. That could be a bot that the brand has put forward to interact with you, or [a consumer] scanning a QR code in a retail store to begin a loyalty journey that happens over WhatsApp and continues after you leave the store.

Merchant Services 275

Merchant Services Payment Services Consumer Outdoor 275

Retail TouchPoints

APRIL 10, 2023

Turning Customers into Brand Ambassadors (Source: Pandora) After more than 30 years operating in brick-and-mortar, Pandora began to debut online in markets around the world in 2014. Pandora, needless to say, is opposed to horrible consumer experiences. Pandora, needless to say, is opposed to horrible consumer experiences.

Jewelry 283

Jewelry Wholesale Consumer Point of Sale 283

Retail TouchPoints

APRIL 7, 2022

It plays the part of a shopper’s trusted friend or a store associate, mixing and matching different items and looks until the consumer finds a perfect match. When fully optimized, visual outfitting ensures retailers provide inspiration throughout the entire online customer journey. Scaling Inspiration with Technology.

ATS 287

ATS Merchant Services Visual Merchandising Fashion 287

Retail TouchPoints

JUNE 25, 2024

Starting as a Merchandising Director in 2014, she has spent a decade working her way up the ranks (save for a short eight -month break in 2018) to VP of Merchandising, SVP of Merchandising and Design and, eventually, to her current role as Chief Product Officer. Kara Carter has been in a long-term relationship with Hanna Andersson.

Merchant Services 263

Merchant Services Payment Services Customer Experience Marketing 263

Retail TouchPoints

APRIL 29, 2021

Enjoy , which Johnson founded in 2014, brings the store experience to consumers’ homes via a technology-powered “mobile store” operation. . “In According to the company, this at-home experience is achieved through proprietary technology and data science tools that manage inventory, routing and staffing.

ATS 191

ATS Telecommunications Store Operations Consumer 191

Inside Retail

FEBRUARY 19, 2024

Nothing replaces delivering on brand promise As obvious as it may sound, we have seen many brands take the concept of “delivering on brand promise” for granted, assuming they can win over consumers’ hearts and wallets through shortcuts.

Marketing 290

Marketing Brand Management Management Customer Experience 290

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand.

Wholesale 278

Wholesale Advertising Consumer Promotions 278

Retail TouchPoints

JUNE 23, 2022

Consumers have moved on to a very digitally led lifestyle and mindset, whereas the retail industry, at least many legacy retailers, still think of digital commerce as separate from store commerce. . This strategy could hold water. And governance consultant Diligent expects investor activism to increase again in 2022.

Fulfillment 289

Fulfillment Customer Experience Department Stores Marketing 289

Retail TouchPoints

APRIL 1, 2024

The company upended the mattress industry when it debuted in 2014, with its fresh branding and ecommerce-based approach to a category that had steadfastly resisted digital disruption. Joe Megibow: The theme that’s driven me across all these companies is they’ve all genuinely been laser-focused on the customer experience.

Wholesale 261

Wholesale Consumer Shipping Customer Experience 261

Retail TouchPoints

MARCH 22, 2023

And it involves more than creating realistic visuals — it’s about knowing how to use multisensory design to appeal to consumers and convey a brand message. Humans look for novel experiences through design, which is one of the reasons why 3D billboards are so effective. The Effects of 3D Billboards on Consumers’ Attention and Awareness.

Advertising 290

Advertising Consumer Promotions Marketing 290

Retail TouchPoints

NOVEMBER 16, 2020

While wearable tech developed by Google, Apple and others is still in development, sensors used in modern iPhones have already brought usable tech into consumers’ pockets. In short, there are more customers online now than at any time in the past — yet they’ll need some impetus to visit, browse and buy at a particular store.

Fashion 234

Fashion Returns Boutique Shopping 234

Inside Retail

MAY 21, 2024

In 2014, a decade after the brand was founded, the first Viktoria & Woods boutique was opened as a pop-up on Melbourne’s sought-after High Street shopping strip in Armadale. Within the same year, a retail partnership with David Jones catapulted the brand’s consumer awareness much higher. “I She’s 17 now.

Boutique 263

Boutique Fashion Clienteling Department Stores 263

Retail TouchPoints

MARCH 22, 2022

If Amazon is using that technology, we should be using that technology,” said the Prosper keynote speaker, Koffee Kult Founder and President James Mardis, who launched his artisan coffee brand on Amazon in 2014. So being tuned in to those consumers, and what they are responding to, has never been more important.

Advertising 299

Advertising Department Stores Wholesale Management 299

Retail TouchPoints

AUGUST 11, 2022

Since its inception in 2014, Parachute has aimed to provide comfortable, high-quality home products at an affordable price point. Lesson 3: Understand and Engage Your Consumer. Furniture and home shoppers span all ages, but Parachute has found that its target customer is largely millennials.

Location 278

Location Marketing Fulfillment Social Commerce 278

Inside Retail

OCTOBER 16, 2023

Even if only a fraction of these users convert into consumers, it spells immense profitability for retail brands. This is precisely what direct-to-consumer (DTC) brands have been capitalising on in recent years. DTC companies are poised for substantial financial gains and a broad customer base. billion in investments.

Supply Chain Management 130

Supply Chain Management Beauty and Health Consumer Fashion 130

Inside Retail

MAY 21, 2024

In 2014, a decade after the brand was founded, the first Viktoria & Woods boutique was opened as a pop-up on Melbourne’s sought-after High Street shopping strip in Armadale. Within the same year, a retail partnership with David Jones catapulted the brand’s consumer awareness much higher. “I She’s 17 now.

Boutique 245

Boutique Fashion Clienteling Department Stores 245

365 Retail

MARCH 14, 2025

Not to pass comment on whether these transitions are right for all the customer segments that wish to access or can only access banking resources in different ways, I want to look at this pivotal change through the lens of brand differentiation and consumer experience.

Payment Services 52

Payment Services Marketing Location Promotions 52

Inside Retail

JANUARY 12, 2022

With her extensive customer experience working at McDonald’s Corporation and ANZ Bank, Catriona has the right skills, personality and energy to grow and evolve our Post Office network.”. She was CEO from 2010 to 2014. The post Retail appointments of the week appeared first on Inside Retail.

Beauty and Health 130

Beauty and Health Customer Experience Management Marketing 130

Inside Retail

NOVEMBER 14, 2023

As the year-end shopping season kicks off, Zalora , one of Asia’s leading online fashion retailers, and part of Global Fashion Group (GFG), is ramping up its marketing to capture consumers’ attention. In addition, customers were assured of a seamless shopping experience from cart to doorstep.

Inventory Turnover 130

Inventory Turnover Fashion Shopping Consumer 130