Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

Returns 306

Returns Markdowns Inventory Management Customer Experience 306

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

Returns 287

Returns Fulfillment Location Planning 287

Retail TouchPoints

DECEMBER 12, 2022

Amazon and Staples are piloting a new program that will see the office supply chain join a growing roster of brick-and-mortar retailers that accept returns on behalf of the ecommerce giant. “We After it began accepting Amazon returns, Kohl’s saw a 9% increase in new customers and an 8% bump in revenue, according to Earnest Research.

Returns 205

Returns Location Consumer Shopping 205

Retail TouchPoints

APRIL 27, 2022

Founded in Detroit in 2013 “as a reaction to the disposability of furniture,” Floyd creates modular beds and sofas that can adapt and grow with customers over time. The Outsized Problem of Oversize Returns. I knew that oversized returns was an unsolved problem and was contributing heavily to landfill pollution and carbon emissions.

Returns 246

Returns Consumer Apparel Fulfillment 246

Inside Retail

AUGUST 27, 2023

American fashion designer Marc Jacobs first launched his eponymous beauty brand in 2013, making more than 120 products available for purchase in select Marc Jacobs stores and at Sephora. “We have no doubt of the commitment and talent of both partners in this endeavor and consumers are clamoring for the return of Marc Jacobs Beauty.”

Returns 130

Returns Fashion Consumer ATS 130

Retail TouchPoints

APRIL 5, 2022

And PayPal is at the center of it all, with P2P payments platform Venmo (acquired pre-spinoff in 2013), its new Crypto Advisory Council and more than 400 million consumers using its services in 100+ different currencies around the globe. What does that do for them?

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

SEPTEMBER 22, 2022

and holding the organization together during the pandemic,” and noted that her tenure aligns with its own focus on installing more female leaders in corporate boardrooms, the firm also stated that total shareholder returns (TSR) have fallen 24.7% since she was appointed as CEO-Elect in May 2018. The fact is that Ms.

Operating Expenses 264

Operating Expenses Fulfillment Management Accounting 264

Retail TouchPoints

APRIL 9, 2021

We should not expect our shopping experiences to return to normal for a sizable amount of time. There have also been strict restrictions placed on a shoppers’ ability to ‘try-before-you-buy,’ so many have been buying various sizes and returning those that aren’t right. COVID-19 and the New Retail Reality. What to Expect in 2021.

Sporting Goods 306

Sporting Goods Shopping Returns Apparel 306

Retail TouchPoints

JUNE 13, 2022

Back in 2013, Jeff Bezos proclaimed his plans to begin delivering packages by drone on a 60 Minutes interview. It will then safely release the package, rise back up to altitude and return to base. Now, nine years and more than two dozen prototypes later, Amazon is ready to launch its drone delivery program.

Fulfillment 246

Fulfillment Returns Location Planning 246

Inside Retail

OCTOBER 31, 2022

It was thought enterprise bargaining would boost productivity because workers would be able to suggest changes to the way their enterprise worked that would make things more efficient in return for more pay. However, the extent to which this happened is unclear. Our research on Denmark suggests these fears are misplaced.

Returns 245

Returns Accounting ATS 245

Retail TouchPoints

JANUARY 18, 2022

According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase. Dig into the data on the perks and incentives your loyalty program members are responding to so you can better determine what benefits they find worthwhile.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

Retail TouchPoints

NOVEMBER 8, 2022

Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. She spearheaded strategic innovations including the introduction of Amazon returns and the retailer’s long-term strategic partnership with Sephora , which has expanded to 600 Sephora at Kohl’s shops.

Department Stores 233

Department Stores Planning Returns ATS 233

Inside Retail

JUNE 27, 2024

Scaling a small business Founded in 2013, the first iteration of Bydee was a purely product-focused passion project, “I was making all the swim and bralettes myself.” We put $1000 into US ad spend and that went crazy,” Hairis said, adding “I didn’t understand the potential until we saw the return on investment.”

Fast Fashion 263

Fast Fashion Shipping Wholesale Fashion 263

Retail TouchPoints

JUNE 6, 2022

Collaboration is the new competition; it was back in 2013 that Harvard Business Review used this sentence to headline an article on how to drive large-scale social change through collaboration. Almost a decade later, the term is absolutely still valid when it comes to defining the status quo in the retail industry.

Supermarket 291

Supermarket Advertising Store Operations Management 291

Retail TouchPoints

FEBRUARY 27, 2024

A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return. The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement.

Payment Services 278

Payment Services Wholesale Store Layout Inventory Management 278

Inside Retail

JANUARY 18, 2024

Founded in Young’s two-bedroom Melbourne apartment in 2013, Solbari now sells a product every 90 seconds, with over 300,000 customers across over 160 countries. Solbari is short for solar barrier, and creating a wearable, fashionable, effective and comfortable one is precisely Young’s vision. billion by 2030 with a strong CAGR exceeding 7.7

Apparel 264

Apparel Wholesale Accessories Finance 264

Retail TouchPoints

OCTOBER 23, 2020

Warby Parker started its business online in 2010 and opened its first retail store in 2013. The convenience of in-store returns or in-store pickup of online orders provides extra opportunities for making a positive impression, brand engagement and additional in-store purchases. Boost customer touch points.

Shopping 276

Shopping Returns Location Consumer 276

Retail TouchPoints

APRIL 6, 2023

Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries. Consumers can visit a store to physically check out a mattress and then return home to make the purchase online and schedule delivery. Emma sees the mattress and pillow shopping experience spanning both spectrums.

Management 257

Management Wholesale Consumer Marketing 257

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Drones: Leveraging drones for shipping and delivery fulfillment came to attention when Amazon revealed their ‘Octocopter’ in 2013.

Management 279

Management Fulfillment Drop-Shipping Employee Engagement 279

Inside Retail

OCTOBER 28, 2021

” The retailer has strived to prevent a repeat of the 2013 season when delays left some without presents on Christmas Day. Still, consumers have begun returning to pre-pandemic shopping levels, spending more on travel and services, Olsavsky said. 4 this year.

Fulfillment 243

Fulfillment Shipping Shopping Returns 243

Retail TouchPoints

JUNE 15, 2020

Since it announced the fleet optimization initiative in 2013, the retailer has closed 275 stores. and Canadian field management and stores associates were temporarily furloughed until they could safely return to their positions. Even though approximately 95%. of the company’s U.S.

Location 165

Location Shipping Apparel Returns 165

Retail TouchPoints

FEBRUARY 11, 2022

NYU Stern and IRI found that 50% of CPG growth from 2013 to 2018 came from sustainably marketed products. This will prompt caring consumers to share more with those brands if they feel that they are giving back to the earth, especially if they are getting value in return, from unique content to special discounts.

Consumer 263

Consumer Sporting Goods Apparel Outdoor 263

Inside Retail

JUNE 17, 2021

UK department store John Lewis is famous for its moving Christmas advertisements, which it first launched in 2013. The commercial cost £7 million to create but realised about a £100 million in return on investment. The first ad told the story of a hare giving a present to his best friend. Adaptability and resilience.

Payment Services 211

Payment Services Fashion Department Stores Consumer 211

Inside Retail

SEPTEMBER 26, 2021

Most customers don’t use bitcoin (in fact, many of them probably haven’t even heard of it), so it takes time to reap a return on your infrastructure investment. ? Even Musk’s appearance on the US talk show Saturday Night Live caused a 30 per cent drop in another cryptocurrency, Dogecoin (which, by the way, started as a joke in 2013).

Merchant Services 246

Merchant Services Payment Services Returns Consumer 246

Retail TouchPoints

JANUARY 3, 2022

Industry studies report nearly 90% of consumers are less likely to return to a website after a poor user experience. As a pioneer and serial entrepreneur with over 25 years of experience he has co-founded leading cyber companies such as Imperva (IMPV) and Trusteer (acquired by IBM in 2013).

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279

Inside Retail

MARCH 12, 2025

Brett Blundys return to the lingerie and sleepwear market is being closely tracked by retail industry insiders and outsiders alike. He repurchased the business in 2013 and improved Bras N Things profitability by more than 400 per cent, later selling it to Hanes in 2018 for $500 million.

Fashion 189

Fashion Marketing Returns Accessories 189

Retail Gazette

JUNE 21, 2024

THG snapped up the indie fashion retailer out of administration back in 2013, although it did not take its stores business. The business then returned to bricks-and-mortar retail in 2018, opening its first physical store since its administration in Cheshire.

Fashion 122

Fashion Accessories Returns 122

Retail TouchPoints

JUNE 13, 2022

When Disney introduced the MagicBand in 2013, it wasn’t because someone in the company had had an epiphany and declared, “You know what would make guests’ experience even better? After the devices were deployed, the number of first-time visitors who said they planned to return jumped to 70% from 50% six years earlier.

Marketing 246

Marketing Returns Planning ATS 246

Inside Retail

JULY 11, 2024

While extreme discounting, influencer-led sales campaigns and generous returns policies did much to enrich the sector, those same practices by which vendors have to abide are now hurting those upon which the sector rests. “The return rate on e-commerce platforms is 60%,” Inman founder Fang Jianhua wrote on social media.

Returns 130

Returns Apparel Consumer Shopping 130

Inside Retail

SEPTEMBER 25, 2023

Ever since Celine’s then-creative director, Phoebe Philo, sent models down the runway in fur-lined Birkenstock-style sandals for her Spring 2013 collection, the luxury fashion crowd has embraced the brand, from Valentino to Dior and Manolo Blahnik, as well as more mainstream retailers, such as J.Crew. Profit has also grown significantly.

Fashion 147

Fashion Returns Marketing Management 147

Retail TouchPoints

OCTOBER 18, 2022

Our ESG strategy is intentionally connected to the growth of our industry-leading brands, corporate strategy and culture in order to generate shareholder returns with a purpose. In 2013, we introduced our first set of targets to reduce greenhouse gas emissions within company-owned operations.

Consumer 278

Consumer Fulfillment Returns ATS 278

Retail TouchPoints

OCTOBER 26, 2023

For five years she helped Home Depot explore the burgeoning realm of social media, until the retailer convinced her to come run its internal social media practice in 2013. Then she moved to a PR firm where she focused on social media because she believed it would be “the next wave of the internet,” and Home Depot became her client once again.

Planning 278

Planning Advertising Marketing Returns 278

Inside Retail

JUNE 5, 2025

The financial returns for Big W are not an outlier, they are par for the course for a business that has been under-performing for years. In May, Amanda Bardwell, Woolworths Group CEO, flagged a loss of around $70 million before interest and tax for the discount department stores for the current financial year. Divest or turn around?

Discount Store 130

Discount Store Department Stores Returns Apparel 130

Retail Gazette

OCTOBER 5, 2023

Archie Norman Archie Norman has spent the last six years overseeing food and fashion group M&S’s turnaround plan as it looks to re-establish its brand, win back consumers and return to profit. Mark Price With John Lewis in peril, could we see Lord Mark Price return to the Partnership? Sound familiar?

Supermarket 111

Supermarket Department Stores Grocer Returns 111

Inside Retail

FEBRUARY 14, 2024

Williams since Tattarang, the private investment company owned by mining magnates Andrew and Nicola Forrest, acquired the business from L Catterton in 2020, returning the bootmaker to full Australian ownership for the first time since 2013. Also the company returned to a net profit, of A$36.8 This focus can be seen in R.M.

Net Profit 262

Net Profit Customer Experience Accessories Location 262

Inside Retail

SEPTEMBER 14, 2023

He opened his first stores in Hong Kong in 2013, then a flagship in Kyoto in September 2014. Ten years after he opened his first cafe in 2013, there are now more than 140 worldwide, the most recent new market entry being Vietnam early this year, most recently followed by a debut store in downtown Toronto, Canada this month.

Location 130

Location Boutique Department Stores Planning 130

Inside Retail

JANUARY 15, 2023

After the ownership change, Burger King made a $2 million loss in 2012, a $4 million loss in 2013, and a $7.5 By the way, Dick Smith ran concession outlets, but not successfully, in David Jones stores between 2013 and 2016.). million loss in 2014, New Zealand financial press reports stated.

Department Stores 130

Department Stores Consumer Planning Management 130