Retail TouchPoints

JANUARY 5, 2023

The retailer plans to announce additional benefits for the Member, Elite and VIP tiers throughout 2023. Pros make up about 10% of The Home Depot’s customer base and approximately half of our sales,” said Hector Padilla, EVP of Outside Sales and Service at The Home Depot in a statement. “To

Accounting 215

Accounting Planning Management Shopping 215

Retail TouchPoints

APRIL 7, 2021

The acquisition will also add another point of entry for self-purchasing women customers — a segment where Signet said it is currently underdeveloped — and give the company a foothold in pure-play digital retail. Launched in 2012, the Rocksbox service lets monthly members rent and swap exclusive jewelry styles through its online platform.

Jewelry 145

Jewelry Fashion Customer Experience Planning 145

Retail Gazette

JUNE 25, 2023

// Gymshark chief commercial officer Niran Chana leaves the retailer // Chana joined the retailer over eight years ago as a customer service manager Gymshark chief commercial officer Niran Chana has left the sportswear giant after eight years.

Wholesale 72

Wholesale Management Customer Experience Planning 72

Inside Retail

APRIL 2, 2024

Independent lifestyle brand Zulu & Zephyr launched in the summer of 2012 offering swim and resortwear for the modern woman. This includes plans for a Manly store and an international pop-up experience. It is looking to expand its brick-and-mortar presence for 2025.

Fashion 130

Fashion Boutique Customer Experience Shipping 130

Retail TouchPoints

SEPTEMBER 26, 2023

Pushback from Amazon is inevitable, as it will want to keep inventory down; however, it is imperative to plan ahead. He is a seasoned technology and business leader with over 15 years of experience in the ecommerce industry. Think About Inventory Early Start having inventory conversations now. Guru Hariharan is CEO of CommerceIQ.

Advertising 239

Advertising Fulfillment Shipping Returns 239

Inside Retail

DECEMBER 20, 2022

Walker noted that Anchorage has said it is committed to supporting David Jones CEO Scott Fyfe and his turnaround plan, which involves investing in stores and the customer experience. Or will they be there for the longer haul, trade through it and try to grow David Jones as it once was?”.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Retail TouchPoints

OCTOBER 2, 2023

Marketers had better figure out a plan fast, because Google has announced that, come January 2024, marketers will no longer be able to track browsing data via third-party cookies on the browser Chrome, by far the world’s most popular consumer browser option, with almost two-thirds of the market share.

Marketing 299

Marketing Advertising Target Market Consumer 299

Inside Retail

APRIL 3, 2022

Insider, a leader in personalised, cross-channel customer experiences, has announced a $121 million Series D round led by QIA, at a $1.22 billion valuation. Other investors participating in the round include Sequoia, Riverwood Capital, 212, Wamda Capital, Esas Private Equity, and Endeavor Catalyst.

Marketing 130

Marketing Customer Experience Management Planning 130

Inside Retail

DECEMBER 2, 2021

Abloh trained as an architect and engineer in his early life, and transitioned to designing clothes in 2012. The Alquemie Group remains in a very strong position with exciting plans for the future and a strong executive team that is focused on delivering growth.”.

Fashion 130

Fashion Management Accounting Customer Experience 130

Retail TouchPoints

MAY 12, 2022

Some of us may have chuckled at Google’s first attempts at “smart glasses” back in 2012, but it appears the company was just ahead of its time. Fast-forward 10 years and tech companies are investing heavily in headsets that will enable entry into the metaverse.

Consumer 301

Consumer Planning Social Commerce Customer Experience 301

Inside Retail

DECEMBER 5, 2022

Behavioural science is a powerful way to optimise the customer experience and optimise the e-commerce journey. For a vendor, creating other higher-priced options can make a consumer more willing to shift to a higher subscription plan. Reducing price sensitivity.

Promotions 130

Promotions Consumer Planning Returns 130

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Mass Relators

DECEMBER 12, 2022

“Our business model is built around lowering prices to attract more customers, rather than making higher margins on fewer customers. Our fundamental strategy is to lower prices, invest in associates and the customer experience, and support our local communities.”. In the meantime, Kroger’s business is humming along.

Supermarket 52

Supermarket Fulfillment Promotions Consumer 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Cisco Retail

NOVEMBER 2, 2021

While Cisco IT has been heavily involved in previous events, including Rio 2016 and London 2012, this time was different. As a team, we had to figure out how to run a 24×7 operation from our home offices, delivering the best experience possible. Our people are the heartbeat of the operation.

Technical Support 95

Technical Support ATS Management Planning 95

Retail TouchPoints

FEBRUARY 9, 2023

The company rebranded as Batteries Plus Bulbs in 2012 in an attempt to expand its appeal but then reverted back to just Batteries Plus in 2021 (although it does still sell light bulbs).

Consumer 170

Consumer Marketing Specialty Retailers Shipping 170

365 Retail

JUNE 5, 2024

There’s a Clear Preference for Experiences Over Material Possessions Buying stuff is a thing of the past. If you have plans to give your Millennial clients gift cards or eBooks, you better think again. People frequently join rewards programs, treasuring the value and benefits they receive as recurring customers.

Customer Experience 52

Customer Experience Checkout Consumer Apparel 52

Retail Insider

JANUARY 31, 2022

Fine: Cast your mind back to 2012 – London Olympics and all that. Our young finance professionalTimo is getting very fed up with the time it takes to plan, organise and buy the raw ingredients to eat well after his very long working hours. And like all good entrepreneurs one day he finally shouts “there must be a better way!”.

Fulfillment 52

Fulfillment Finance Shopping Marketing 52

Mass Relators

JANUARY 21, 2023

As senior vice president and chief financial officer, he oversaw the development of the 2020 and Beyond Plan , which analyzed every facet of business at Associated Food Stores to identify opportunities for improvement. For his impactful contributions to industry advocacy, Art Potash was selected as the recipient of FMI’s 2012 Glen P.

Beauty and Health 52

Beauty and Health Grocer Merchant Services Consumer 52

Retail TouchPoints

APRIL 1, 2024

Joe Megibow: The theme that’s driven me across all these companies is they’ve all genuinely been laser-focused on the customer experience. That’s my passion — how do we do the right thing for the customer in new and innovative ways? We were one of the first six or seven companies to do buy online, ship from store.

Wholesale 199

Wholesale Consumer Shipping Customer Experience 199

Retail TouchPoints

MARCH 30, 2021

Additionally, 61% of shoppers planned to support local businesses through 2020, and 80% of participants in another study stated that sustainability was important to them. Clearly, values-driven shopping should be a consideration for retailers.

Shopping 215

Shopping Beauty and Health Customer Experience Consumer 215

Inside Retail

JANUARY 9, 2022

Lune was founded by Kate Reid, a former aeronautical engineer, alongside her brother Cam in 2012 and quickly shot to notoriety, thanks to interest in Reid’s atypical career background. “We Engaging customer experience. Customer experience is a critical component of Lune’s success. Sydney store on the way.

Customer Experience 130

Customer Experience ATS Planning Marketing 130

Inside Retail

JUNE 9, 2021

In 2012 Anthony Nappa saw a business opportunity to support his father’s salons by offering an online shopping experience hosting premium quality products; Oz Hair & Beauty was born. Preezie’s product finders sit alongside the traditional navigation to give customers a better, more personalised way to shop online.

Clienteling 130

Clienteling Shopping Customer Experience Location 130

Inside Retail

OCTOBER 18, 2022

We built the website and started going to Bondi markets, and people started coming in to try on the glasses because it was uncommon to buy glasses online in 2012. We have annual conferences developing our people, and it all flows through to create a great customer experience.

Marketing 240

Marketing Department Stores Wholesale Accounting 240

VMS

APRIL 7, 2021

That’s why in 2012 we created VMSD’s annual Designer Dozen awards program to recognize retail’s rising stars, ages 35 and under, who are making their mark on an industry that is poised on the cusp of reinvention. Most days I’m consumed with space planning or reviewing drawings. Richard Cadan/A-Frame Photography. Advertisement.

Visual Merchandising 98

Visual Merchandising Advertising Department Stores Space Planning 98